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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I never thought applying for a ESA would be so quick and easy! I thought I would have to spend a lot of time running to a doctor and an in person apt this was just over the phone
Hi Rachel!
We’re so glad the process surprised you in a good way. Making it simple, fast, and accessible—without the need for in-person appointments—is exactly what we aim for. Thanks for sharing your experience!
Good experience overall. I received the documents in 1 day.
Hello Xumin!
Glad to hear everything went well and that you received your documents so quickly. We’re always here if you need anything else along the way.
I haven't had an experience to rate anything yet. I didn't really have anything to report
Hello Debra!
Thanks for your honesty. If you ever have any questions or need assistance with anything moving forward, we’re here to help. Don’t hesitate to reach out when you’re ready—we’ll make sure you’re taken care of.
Smooth system worked fast and had my pet certified but the end of the day!
Hi Ethan!
We’re so glad the process helped ease your nerves and that everything went smoothly for you. It’s great to hear you were referred—word of mouth means a lot to us. Thank you for trusting us with your pet’s certification.
It was a fast and easy process. I would highly recommend to my friends and family.
Hello Marno!
Thank you so much for your kind words and for passing along your recommendation. We're happy to hear the process was quick and easy for you. It's always great to know our service is helping both individuals and their loved ones.
At first we were dreading doing this but once we started it was an easy stress free process. Customer service was very responsive and this was on a Sunday, no less.
Hi Donna!
We really appreciate you sharing your experience—it’s great to hear the process turned out to be easy and stress-free, especially on a weekend. We’re glad our team was able to help quickly with your billing concern too. Thanks for choosing us and for trusting the reviews. We're always here if you need anything else.
Everything was efficient and easy. My sister had recommended Support Pets to help me with my situation and I am very much pleased with my experience.
Hello Camila!
We’re so glad to hear your experience was smooth and helpful. It’s always great to know our service came recommended by someone close to you. Thanks for trusting us—we’re here if you ever need anything else.
It was quick and easy but I hate being forced to write a review
Hello Jennifer,
We appreciate you sharing your experience — even if it felt a bit inconvenient! 😊
We're glad to hear the process was quick and easy for you, and your feedback helps others know what to expect. Thanks for taking the time!
It was alright, was really hard to navigate the websites and hard to stay in touch with customer service
Hello Allison,
Thank you for your honest feedback — we truly appreciate it. 💬
We’re glad to hear our team was helpful, but we’re sorry to hear you had trouble navigating the site and staying connected. That’s not the experience we want anyone to have, and we’ll absolutely take your comments into account as we work to improve.
We’re here if you need anything else — and thank you again for choosing us.
Ok, easy to apply for and quick to respond to customer needs.
Hello Marshall,
Thank you! 😊
We’re happy to hear the application was easy and that our team was quick to help. That’s exactly what we aim for — simple, supportive, and stress-free.
Hello Abel,
Thank you so much!
We’re thrilled to hear you had a great experience and that our customer service was helpful. Your kind words mean a lot to us!
The website is complicated. I cannot even access my docs. SCAM
Hello Sugeida,
We're really sorry to hear you had trouble — that’s definitely not the experience we want anyone to have.
Please reach out to our support team at info@supportpets. Com with your name and order details, and they’ll help you access your documents right away. We take this seriously and want to make sure you get exactly what you paid for.
Very easy was very fast gave me a piece of mind where I live I feel like I don't have to hind my dog anymore that they can't put me out of my apartment finally feel at rest no more sneaking around so one one sees me
Hi Theresa!
We’re so glad to hear that you finally feel at ease—no one should have to hide their companion or live in fear of losing their home because of it. That peace of mind is exactly what we hope to provide. Thank you for sharing your experience.
Very straightforward and easy to apply and fast service for documents
Hello Christian!
We’re glad to hear the process was smooth and quick for you! Sometimes the first choice ends up being the right one. Thanks for choosing us—we’re here if you ever need anything else.
Wonderful easy and quick getting paperwork and love that I was able to order a vest for our dog
The process was quick and easy. Filed out the info, paid the fee and submitted. Took 48 hours
Hello Wm!
Thanks for sharing your experience—we’re glad to hear everything went smoothly for you. Making the process quick and straightforward is something we really focus on. We're here anytime you need us.
Hi there Trista!
Thank you so much for the kind words and for trusting us through your friend’s recommendation. We’re really happy to hear the process was smooth for you, and we appreciate you spreading the word!
Fast and easy, got me the documents I needed and made everything a walk in the park.
Hi Jacqueline!
We’re so glad to hear that! Making the process simple and stress-free is exactly what we aim for. Thanks for sharing your experience with us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Doreen!
Thank you for the feedback—we’re glad to hear the process was easy for you. We totally understand your point about the harness and leash. At the moment, accessories are available separately for customers who are approved, but we appreciate you sharing your thoughts. We're here if you have any questions or need help with anything else.