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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Support pets made this such an easy painless and quick process. The had a super fast turn around and helped us get our pets int our new home!
The process was easier than expected. I wasn't hard at all and it just took a few minutes to complete.
Been looking to do this for awhile. It was easy and affordable.
Hello Kristin!
We’re so glad to hear it was a smooth and affordable experience for you. It’s great that you finally got it done—we’re here for you and your dog whenever you need support.
The process was easy, communication was fast, response times were quick.
Hello Laurie!
Thanks so much for sharing your experience! We’re glad everything was quick and smooth for you, and we really appreciate you coming to us through a recommendation. We're here if you ever need support in the future.
I love being able to not worry about where I can have my pet and the service is very straightforward
Hi Avrianna!
We’re so glad to hear that! Knowing you can have your pet with you without added stress is exactly the peace of mind we hope to provide. Thank you for trusting us—we’re always here if you need anything.
Process was fast and easy! I'm very happy my loving pet is able to be with me in more places. He means the world to me! Thank you for your for wonderful service you offer!
Hello Cindy!
Thank you so much for your kind words. We’re truly glad we could help make it possible for you and your pet to stay together where it matters most. It’s clear how much he means to you, and we’re honored to be part of that journey.
Love it! I didnt have time to go through the process of going back and forth with my medical provider so this service really saved me hours. Thanks.
Hi Elisha!
We’re so happy to hear it made things easier for you. Saving time while still getting the support you need is exactly what we aim for. Thanks for trusting us—we’re here anytime you need help.
Paid for training when I applied and never received the training.
Hello Frankie!
Thanks for your feedback—we’re glad the overall process went well, but sorry to hear about the issue with the training. Please reach out to our support team so we can look into that for you and make sure you receive what you paid for. We're here to help and want to ensure everything is taken care of properly.
HI Tony!
Thank you for sharing your experience—we’re so glad everything was quick and easy for you. It’s always great to hear when someone comes to us through a friend’s recommendation. We’re here for you anytime you need support.
It was very helpful, very easy to navigate and great pricing
Hi Bianca!
We’re glad to hear the process was helpful and easy for you, and that the pricing worked well too. Thanks for sharing your experience—we’re always here if you need anything else.
Now i live worry free with my cat, the one thing that brings me comfort and love in this hectic world.
Hi Iesha!
That’s truly wonderful to hear. There’s nothing like the comfort of having your companion by your side, especially in a world that can feel overwhelming. We’re so glad you can enjoy that peace of mind together.
Support pets really helped me with my dog! They are truly amazing for all the help they give to people!
Hi Faras,
Thank you so much for the kind words!
We’re thrilled to hear that we could help you and your dog — that’s exactly why we do what we do. Your support means the world to us!
Fast easy experience and second year I've used support pets
Hello Cynthia!
Thank you for coming back for a second year—it means a lot to have your continued trust. We’re glad the process was fast and easy again, and we’re always here to support you and your companion whenever you need us.
Quick and efficient. Easy to answer and get supporting documents needed.
Hi Michelle!
We’re happy to hear the process was quick and efficient for you. Making everything easy and accessible online is exactly what we aim for. Thanks for choosing us—we’re here if you ever need more support.
I have to say the process was super easy and efficient. The only thing I would say is I had to reach out to a chat agent to access my documents but it was still simple and easy.
Hi Raquel!
Thank you for your honest feedback—we're glad the process was easy overall and that our team was able to help quickly when you needed support. We appreciate you choosing us and are happy to hear the reviews and pricing made a difference in your decision. We're here anytime you need us.
Best experience I've ever been through, I always wanted to put my fur babies as an emotional support, I didn't know how to start and my sister recommended these guys a it was the best choice ever ever made easy and fast! Now I could take my babies anywhere me with no restrictions!
Hi there Marie!
We’re so glad your sister pointed you our way and that the process was a great experience for you. It’s amazing to hear how much your fur babies mean to you and that you finally got the support you were looking for. We’re always here if you need anything moving forward.
This was a great experience and they came right on time with the documents that I needed I plan on getting the vest too
Hi Lenore!
Thank you for the kind words—we’re really happy to hear everything arrived on time and met your needs. It’s great to know the reviews helped you make your decision. If you decide to get the vest, we’re here to help with that too.
Hello Linda!
We're so glad to hear the process was easy and worked well for you. It's great that you're preparing to travel with your dog—we hope the ESA documentation brings you peace of mind along the way. Let us know if you need anything else.
My experience was good no issues no complaints. The process was smooth it was easy and quick.
Hi Patricia!
Thank you for sharing your experience—it’s clear how much your fur baby means to you, and we’re so glad we could help make the process easy and smooth. It’s great that your psychiatrist referred you, and we hope the letter brings peace of mind for both you and your companion wherever you go. You’re lucky to have each other.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Andrew!
We’re so happy to hear that everything went smoothly and quickly for you. It’s wonderful that your pets were able to join you in your new home—that’s what it’s all about. Thanks for sharing your experience with us!