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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Very easy to apply for ESE. I'm so happy I was able to get psychritic support. Love that there was a licensed vet to seal our approval..
Hello Cindy!
Thanks for your feedback—we’re glad to hear overall things went well, even if the cost was a bit more than expected. If you ever have questions about your order or need anything down the line, we’re here to help.
It was so stress free to do the application. I highly recommend Support Pets😻
Hi Maureen!
We're so glad to hear the process was stress-free and that you've chosen to work with us again. Thank you for the recommendation and continued trust—it really means a lot to us.
It was one of the easiest forms to complete. I would definitely tell friends and family.
Hi Camille!
We’re so glad the process was simple for you, and it means a lot that you’d recommend us to others. Thanks for trusting us through your friend’s recommendation—we’re here if you ever need anything else.
The website was deceiving. It made it sound like it was only $99, but I was also charged $299 on top of that. Never saw that anywhere on the site. That's more than what my pet fee was going to be when I move, so I might as well have just paid the fee.
Hello Rhonda!
Thanks for sharing your experience—we’re sorry to hear there was confusion about the pricing. That’s definitely not the experience we want you to have. Please reach out to our support team so we can review the charges and clarify everything for you. We’re here to make sure you feel confident in the service and get the help you need.
I was thoroughly impressed by the response to my application. I can't thank you enough because I need to move soon and won't need to worry about having my 2 cats come with me.
Hello Karen!
We’re so glad to hear the process worked out well for you and that both of your cats can be by your side in your new home. It’s great that our team could respond quickly and help make things easier during your move. Wishing you a smooth transition and lots of comfort with your furry companions.
Registered and the approval time was great. Information sent in a timely way. My wife has cancer for the 3rd time and she needs this in a big way. I want her to think about getting better not about her dogs.
Hi Darrel!
Thank you for sharing your story—our hearts go out to your wife, and we truly hope this support brings her some peace and comfort during such a difficult time. We're glad we could help make the process smooth and timely. Please don’t hesitate to reach out if you need anything—we’re here for both of you.
I renewed my ESA, but this was by far a better experience than the first go around. I received my documents as expected. I was even provided more information then I knew was expected. Im looking forward to starting more training and getting the official harness for my ferry BFF. Thank you for your support in my time of need.
I am partially disabled and needed a quick set of ESA documents for a new rental agreement. The turn around time was awesome.
Hi Felicia!
We’re so glad we could help when you needed it most. It’s great to hear the turnaround time met your needs, especially with something as important as a new rental agreement. We're always here if you need anything in the future.
It is nice to be able to have a place to go to get a pet to be esa approved.
Hello Callan!
Thank you for your kind words. We're really glad we could be here to help you get your dog ESA approved. It's always our goal to make the process easy and supportive. We're here anytime you need us.
Very quick turnaround, I had my papers within 24 hours. Incredibly easy and convenient!
Hi Taylor!
We’re so glad to hear the process was smooth and fast for you. Getting your documents quickly and without hassle is exactly what we aim for. Thanks for sharing your experience!
It's brings contentment and joy. I feel safe and thought of. I love the options which covers all myself and Blue's needs. I'm grateful not to have to walk through life alone. Thanks Support Pets
Hi Michael!
Thank you for sharing such a heartfelt message. It’s wonderful to hear how much comfort and security Blue brings into your life, and we’re honored to be part of that. Knowing we could help support that bond means everything to us. We're always here if you need anything.
Fast efficient cheapest option quick easy quick fast response
Hello Madalyn!
Thanks for sharing! We’re glad the process was quick, efficient, and affordable for you. Sometimes the first option really does turn out to be the right one—glad we could help!
It's was great quick and easy! Super easy and straight forward! &&' for an amazing price!
Hi Alexis!
We’re so glad to hear it was a smooth and affordable experience for you! It’s great that your friend pointed you our way, and we’re happy we could help you take this step for your dog. We're here if you need anything else along the way.
Very user friendly and clear. The business really pushes the merch with how many ads but overall fast response.
Hello Xenobia!
Thanks for your feedback—we’re glad the process was clear and user-friendly, and that you received your ESA letter quickly. We appreciate you pointing out the ads too, and we’ll definitely keep that in mind. Safe travels with your companion!
Awesome customer service. Having help with your little furry friend is so helpful
Hi Rexene!
Thank you! We're really glad to hear our team was helpful. It means a lot to know we could support you and your furry companion—always here if you need us again.
When writing out all the paperwork, I accidentally wrote the same name for both of my cats, which is completely my bad upon reaching out they said they could fix it showed me a confirmation, but none of the paperwork that I got sent had the updated information.
Hi Julia!
Thanks for sharing your experience—and for your continued trust in us. We're sorry the correction didn’t reflect in your updated documents as expected. That definitely shouldn't have happened. Please reach out to our support team again so we can make sure this gets fully resolved for you. We’re here to make it right.
To be happy any where I go with my dog. That he give me all the support I need with him and the support I give for him.
Hello April!
It's wonderful to hear how much support you and your dog give each other—that bond is truly special. We’re glad you found us through a friend and that you can now enjoy going places together with peace of mind. We're always here if you need anything.
Support Pets is the best. Everything is done so quick and professionally. I would definitely recommend anyone who wants to travel with their pet to use Support Pets.
Hi there Stacy!
Thank you so much for the kind words. We’re really glad to hear the experience was smooth and professional for you. It means a lot that you’d recommend us—traveling with your pet should be as stress-free as possible, and we’re happy we could help make that happen.
Easy to navigate and easy to find my ESA. Payment is reasonable
Hi Georgia!
Thank you for the kind words. We're glad the process was easy to navigate and that everything met your expectations. It's great to know the pricing worked for you too—let us know if you ever need anything else.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Helen!
Thank you so much for sharing your experience—it’s wonderful to hear that everything came together so smoothly for you and Sassy. We’re glad the process was easy and that you felt supported every step of the way. It means a lot that your neurologist recommended us, and we’re honored to be part of your journey.