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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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It was great i got it the next day and printed it right away now my favorite little man can stay with me and help bring my stress down in public
Hello Serenity,
That’s wonderful to hear — we’re so glad you and your little guy can stay together where it matters most. Just a quick reminder: ESAs are protected for housing under the Fair Housing Act, but public access isn’t guaranteed. That said, many places do choose to allow them, and we’re happy your ESA brings you real comfort and peace.
It was not easy for me to get my paperwork. Finally received it from the support team on a attachment. Thank you
Hello Carmen,
We’re glad everything worked out in the end and you were able to get your paperwork successfully. Our team’s here to make sure no one gets left behind — even if it takes a little extra help. Thank you for sticking with us, and we're honored that you came to us through trusted recommendations!
It is so easy to get the help I needed to keep my best friend with me and by my side. If it weren't for ESA I would be lost. It would be like having to get rid of my child which I could never do. Thanks to ESA my best friend and I can move to our new forever home together in peace.
Hi April,
Thanks for the honest feedback — we always aim to do better. If there was anything that didn’t feel clear or fully addressed, we’d love the chance to help at [email protected].
Your experience matters, and we’re here to support you every step of the way.
The speed and helpfulness was greatly appreciated. The willingness to provide quick and efficient service was very helpful since I had to have this info as soon as possible.
Great experience and it was super fast to fill out. I only wish it would've told me the total charge amount before I had paid.
Hello Jacelyn,
We’re glad the process was quick and smooth for you — and we truly appreciate the recommendation that brought you our way. Thanks for the feedback on pricing transparency; we’ll keep working to make every step as clear as it is fast.
The process was fast and easy. Seems to cover alot of information and very helpful.
Hello Gina!
Thank you for your feedback! We’re really glad the process was smooth and helpful for you. It’s great to hear the reviews helped guide your choice—we’re always here if you need anything else.
A straightforward and fast process, my Coco now is a registered support animal!
Hi Laura!
That’s wonderful to hear—congratulations to you and Coco! We’re glad the process was quick and easy. Wishing you both all the comfort and support moving forward!
Support pets employs qualified professionals to assess individual needs. The process was fast and straightforward, with user-friendly prompts that assisted me in completing the questionnaire and identifying my eligibility. My service animals were approved, and they also provide options to enhance your animal's capabilities. I am very grateful for their services and have recommended them to friends and family.
Hi Brandy!
Thank you so much for your thoughtful words. We're truly grateful to be part of your journey and to hear how our process helped you feel supported and protected—both for yourself and your service animals. It means a lot that you’ve shared your experience with friends and family. We're always here if you need anything going forward.
Easy to work with and no hassle. My second time using them. Easy to work with and no hassle. My second time using them. Easy to work with and no hassle. My second time using them. Easy to work with and no hassle. My second time using them.
Hi Adriana!
Thank you so much for coming back to us—it means a lot to have your continued trust! We’re glad the experience has stayed consistent and hassle-free each time. We're always here whenever you need us.
It was awesome! Easy and my questions were quickly answered.
Hello Marcia!
We’re so glad to hear that! It’s great that everything was smooth and your questions were answered quickly. Thanks for sharing your experience with us!
Hi Erika!
Thank you for the kind words! We’re really glad the process was convenient and worked well for both you and your pet. It means a lot that you’d recommend us—we’re here whenever you need us.
They were very straightforward and very helpful. It was such a great process so that my support guy can be able to travel. He really helps me in.
Hello Cassandra!
Thank you for sharing your experience—we’re so glad the process was clear and helpful for you. It’s wonderful to hear how much your support companion means to you, especially when it comes to traveling together. We’re always here if you need anything else.
This was a fast process to get my cat certified. I liked the whole process! 10/10
It was easy questions, I received the documents right away in less than 15 minutes, which that never happened before. I received the ID for my first two pets and now I'm waiting for my Chihuahua this I did separate two days ago.
After losing my dad I was so scared I was going to lose my cat too because of having to move. Support Pets offered me a solution! The process was quick, easy and significant more affordable than other cites I looked into. I received my documents in less than 48 hours and now Athena is able to go anywhere I go!
Hello Alexis,
Thank you so much for sharing your experience — and we’re truly sorry for your loss.
We’re honored to have helped you keep Athena by your side during such a difficult time. That bond means everything, and making sure you could move without losing your support animal is exactly why we do this.
We’re glad the process was fast, affordable, and stress-free — and while ESA letters don’t guarantee access to public places, we’re thrilled that Athena brings you the comfort and stability you deserve wherever life takes you.
Hi Jo-Lee,
Thanks for your feedback — we're glad you received your digital documents quickly! 🐾
If you're still waiting on any physical items or accessories, please reach out to our support team directly through the chat on our website or by emailing [email protected]. They’ll make sure everything gets to you as soon as possible.
We appreciate your patience — and we’re here to help!
Good I always want to have the opportunity for my dog to be with me all the time.
Hello Guadalupe,
We completely understand — that kind of connection with your dog is powerful.
We’re glad you found us, and we’re here to help make sure you can keep that support by your side, especially where it matters most — at home.
Thank you for trusting us!
Fast and easy. The communication was crystal clear and support pets helps you and keeps you informed every step of the way.
Hello Elizabeth,
We’re so glad to hear that — and big thanks to your coworker for the recommendation! 🙌
We work hard to keep the process smooth and transparent, so it means a lot to know you felt supported every step of the way.
Wishing you and your companion all the comfort and peace that comes with having real support at your side.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Teresa,
5 stars right back at you! We're thrilled to hear everything went smoothly and promptly. Getting the support you need shouldn’t be complicated — and we’re glad we could deliver. Thank you for being part of the Support Pets community!