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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I'm extremely happy Shelby is ESA approved. Fast and easy process. Now my baby can go anywhere with dad.
Overall, good. I gave four stars because they kept trying to sell me stuff, and the explanation of the process was rather murky.
Hi Kandie!
Thanks for your honest feedback—we really appreciate it. We’re glad to hear things went well overall, but we’re sorry if any part of the process felt unclear or too sales-focused. That’s definitely something we’re working to improve, and your input helps us get better. If you have any lingering questions, feel free to reach out!
They definitely made it fast and easy. I was complete with the quiz and was prequalified in less than 30 minutes.
Hello Nancy,
Our pleasure! We're glad to know our service has been a valuable part of your experience, and we're here to continue delivering the support you deserve.
I always have a good experience with the ESA/Support Services. They want to help you and they want you satisfied.
Hi Carolyn,
Our pleasure! It’s great to hear that things are working well—your success reflects the kind of service we strive to provide every day.
The experience was very smooth and was easy to navigate! Other processes have been tedious and complicated but this one was a breeze!
Hi Kaylah,
Our pleasure! We’re pleased to know our work has contributed positively to your experience, and we remain committed to supporting you going forward.
Super quick experience and gave everything I needed! Would recommend.
Hello Lauryn,
Our pleasure! Your feedback means a lot to us and reinforces our commitment to maintaining a high standard of service you can count on.
Great Step by step instructions I love how fast I got the paper work I was on my way to rent a house and the paper came in my email
Hi Shama,
Our pleasure! Knowing our service is meeting your expectations helps guide everything we do, and we look forward to continuing to be a part of your progress.
Over all experience was great. Take your issues seriously.
Hello Krystal,
Our pleasure! It’s always encouraging to hear that our team’s efforts are providing real value—we’re here whenever you need us.
Quick and easy process. Got everything quick and approved.
Hi Suzanna,
Our pleasure! We’re so glad to be part of your journey and appreciate the opportunity to continue offering solutions that help you.
It wasn't easy to navigate but, I finally figured it out… it took a couple of days…
I ordered a leash, submitted… I got nothing back, I don't know. If it worked…
I got the product as promised and was satisfied with how quickly and easily it all was.
Hi Angela!
We’re so glad to hear everything went smoothly and that you received what you needed quickly. It’s great that your dog can now be by your side when you travel—especially with the support they need. We're always here if you ever need anything else!
I highly recommend this, it's super quick and they had a really good deal for two pets!
Hello Mikayla!
Thank you so much for sharing! We’re really glad we could help make it easier for you to stay with both of your cats—those bonds are so important. It’s great to hear the process worked well for you and helped ease the burden of rental fees. We're always here if you need anything else.
No hassle, easy access, and quick to respond. Efficient communication and delivery of the ESA letter that ensured my four-legged family member rides with me everywhere.
Hi Tedford!
We’re so happy to hear that everything went smoothly and that your companion can stay right by your side. It’s wonderful that your daughter recommended us—thanks for trusting us to support your journey together!
I understood what I was signing up for and it made it easy for me to go ahead follow the steps.
Hello Thuso!
We’re really glad to hear the process was clear and straightforward for you. That’s exactly what we aim for—making it simple and stress-free every step of the way. Thanks for sharing!
Nothing specific to note. Very fast and responsive to get letter
Hello Michael,
That’s what we love to hear — quick, smooth, and reliable! We're here to make the ESA process straightforward and stress-free, always backed by licensed provider evaluations. Thanks for choosing Support Pets!
Hello Teresa,
5 stars right back at you! We're thrilled to hear everything went smoothly and promptly. Getting the support you need shouldn’t be complicated — and we’re glad we could deliver. Thank you for being part of the Support Pets community!
It was great i got it the next day and printed it right away now my favorite little man can stay with me and help bring my stress down in public
Hello Serenity,
That’s wonderful to hear — we’re so glad you and your little guy can stay together where it matters most. Just a quick reminder: ESAs are protected for housing under the Fair Housing Act, but public access isn’t guaranteed. That said, many places do choose to allow them, and we’re happy your ESA brings you real comfort and peace.
It was not easy for me to get my paperwork. Finally received it from the support team on a attachment. Thank you
Hello Carmen,
We’re glad everything worked out in the end and you were able to get your paperwork successfully. Our team’s here to make sure no one gets left behind — even if it takes a little extra help. Thank you for sticking with us, and we're honored that you came to us through trusted recommendations!
It is so easy to get the help I needed to keep my best friend with me and by my side. If it weren't for ESA I would be lost. It would be like having to get rid of my child which I could never do. Thanks to ESA my best friend and I can move to our new forever home together in peace.
Hi April,
Thanks for the honest feedback — we always aim to do better. If there was anything that didn’t feel clear or fully addressed, we’d love the chance to help at [email protected].
Your experience matters, and we’re here to support you every step of the way.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Michael!
We’re so happy to hear that, and congratulations to Shelby! It’s wonderful to know the process went smoothly and that she’ll be by her dad’s side where she belongs. Thanks for sharing your joy with us!