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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Quick, easy, and very informative. I wished I used this company sooner!
Hi Christina,
We’re thrilled to hear your ESA letter made a positive impact. You and your support animal deserve to be together — and we’re glad we could help make that possible.
Hello Jenna,
Thank you for being part of the Support Pets community! We’re here whenever you need us, and we’re wishing you and your ESA all the best.
Very easy. Had no difficulties. They kept me informed on every step.
Hello Elizabeth,
Thank you for trusting us. Knowing we helped you find support through a licensed provider means we’re doing what we set out to do — help people with real needs, the right way.
This is the second time I've paid for an "extra", and it turns out I received something different than what I paid for. This time, I paid for "speed," since I needed my documents urgently. When I reached out asking for help they told me I paid for a digital ID (which I didn't want). In the end, I didn't receive anything fast, so I asked for a refund.
Hello Ari,
Thanks for bringing this up — we’re sorry to hear things didn’t go as expected.
If you received something different from what you intended to purchase, that definitely needs to be looked into. We recommend reaching out directly to our support team so they can review your order and assist you with a resolution.
You can contact us through the live chat on our website at www.supportpets.com, or by emailing [email protected]. Our team is here to help and will make sure you’re taken care of.
Hello Amber,
We’re so glad to hear your experience with us was quick, clear, and helpful. That’s exactly how it should be — thanks again for your trust!
No stress, easy application process. To the point no unnecessary personal question
Hello Justin!
We’re so glad to hear the process felt simple and stress-free for you! That’s exactly what we aim for. Thanks for trusting us based on other reviews—it’s great to know we lived up to your expectations. Let us know if you ever need anything else!
Quick and easy process however customer support was all over the place with their answers when I needed assistance
Hi there Ashlyn!
We really appreciate you taking the time to share your experience, even though we’re sorry to hear this renewal process didn’t go as smoothly as it should have. That definitely doesn’t reflect the level of support we aim to provide. We understand how frustrating that kind of back and forth can be, and we’re grateful for your patience through it all. Your feedback is valuable, and we’ll use it to improve our process moving forward. If there’s anything else we can do to make things right, please let us know.
Last year we applied and were approved for ESA status. We didn't experience any issues with our documentations and considering the price for services, including our renewal this year, it just made sense for us to continue using Support Pets!
Hello Sadie!
Thank you so much for sharing your experience—it means a lot! We’re thrilled to know the renewal process went smoothly and that we’ve been able to make things easier for you and your pet, whether it’s for housing or travel. It’s exactly why we do what we do: to take the stress out and give people peace of mind. We’re here anytime you need us!
It was a very easy process email updates and texts. I would highly recommend this company.
Hello Gale!
We’re so happy to hear it felt stress-free for you! Making the process simple and smooth is what we aim for, and we’re glad the updates helped. Thanks so much for the recommendation—it really means a lot!
Quick and easy. Great service. Affordable and quick response times to questions
Hi Allysa!
Thanks so much for your feedback—we’re glad the service was quick and helpful for you. Staying close to your animal is such an important priority, and we’re happy we could help make that possible. An app is a great idea, and we’ll definitely pass that suggestion along!
It was easy and very fast. Anyone could do it and I had no problem sleeping with it. They get very specific and word everything nice so it didn't make me feel like I didn't understand.
Hi Tatyania!
We’re so glad the process felt clear and comfortable for you—thanks for the kind words! It’s great to know a recommendation brought you to us, and we’re happy we could meet your expectations. Let us know if there’s ever anything else we can do for you!
Support Pets was awesome answering questions and quickly I received documents, vest and leash very fast. Thank You Support Pets!
Hi Velinda!
That’s so great to hear—thanks for taking the time to share! We’re really glad everything arrived quickly and that our team was able to answer your questions along the way. We're always here if you need anything else!
This was an easy experience! If you are even pondering doing this, don't worry. Answer a few questions and you are on your way.
Hello Deneen!
Thanks so much for sharing your experience—it means a lot! We're glad the process felt easy and that your instincts led you our way. It’s always great to hear when someone finds exactly what they need. We're here if you ever need anything else!
I'm extremely happy Shelby is ESA approved. Fast and easy process. Now my baby can go anywhere with dad.
Hi Michael!
We’re so happy to hear that, and congratulations to Shelby! It’s wonderful to know the process went smoothly and that she’ll be by her dad’s side where she belongs. Thanks for sharing your joy with us!
Overall, good. I gave four stars because they kept trying to sell me stuff, and the explanation of the process was rather murky.
Hi Kandie!
Thanks for your honest feedback—we really appreciate it. We’re glad to hear things went well overall, but we’re sorry if any part of the process felt unclear or too sales-focused. That’s definitely something we’re working to improve, and your input helps us get better. If you have any lingering questions, feel free to reach out!
They definitely made it fast and easy. I was complete with the quiz and was prequalified in less than 30 minutes.
Hello Nancy,
Our pleasure! We're glad to know our service has been a valuable part of your experience, and we're here to continue delivering the support you deserve.
I always have a good experience with the ESA/Support Services. They want to help you and they want you satisfied.
Hi Carolyn,
Our pleasure! It’s great to hear that things are working well—your success reflects the kind of service we strive to provide every day.
The experience was very smooth and was easy to navigate! Other processes have been tedious and complicated but this one was a breeze!
Hi Kaylah,
Our pleasure! We’re pleased to know our work has contributed positively to your experience, and we remain committed to supporting you going forward.
Super quick experience and gave everything I needed! Would recommend.
Hello Lauryn,
Our pleasure! Your feedback means a lot to us and reinforces our commitment to maintaining a high standard of service you can count on.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Hayley,
Your feedback truly brightened our day! We’re honored to be able to support you and your companion in a way that brings comfort and stability.