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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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We renewed my mom's ESA documents, once again. We have been clients since 2022. My dad passed away unexpectedly late 2020, and my mom was SO DEPRESSED that it was hard to function. So, we decided to get her a puppy, and that is when I located Support Pets. EVERY transaction has been fantastic and easy. We all highly recommend them.
I'm surprised by the promptness, quick, friendly, supportive.
Hello Chris!
Thank you so much for your kind words! We're really glad we could help and that you've had a great experience with us. We're always here if you need anything!
Great thank you I've with you since 2021 and the 2 times I had issue with motels customer service was there and helped with the issue I truly do this program so I'm glad it's here
Hi Tina,
We’re so glad to hear that — and truly grateful to have had your trust since 2021! It means a lot to know our team was able to step in when you needed support. We’re here to make sure you and your companion are always taken care of — thank you for being part of the Support Pets family!
It was fine no issues or concerns it was an over all easy way to get papers
Hello Blake,
That’s great to hear! We’re glad the process was smooth and hassle-free for you. Making it easy and reliable is exactly what we aim for — thank you for choosing Support Pets!
This was my renewal so I am extremely pleased! I will always use support pets and may even choose to make my dog a service dog with the help of Support Pets in the future
Hello Dawn!
We’re so glad to hear that, and it’s our pleasure to help keep everything up to date for you. Thanks for the kind words—we’re always here when you need us!
Hello Gary!
Thanks for sharing your experience! We're happy to hear the process was smooth and the team was helpful. Glad we could provide exactly what you needed. Let us know if there's anything else we can do for you!
Quick, comprehensive, easy process. Would recommend to friend or neighbor.
Hi Linda!
Thanks so much for your kind words! We're really glad the process met your needs and that your research brought you our way. We're here anytime you or someone you know needs support.
The process was very easy and was completed quickly. I have not used any of the documents, yet, so I can't say more, but customer service was also effective and quick.
Hello Stephanie!
Glad to hear the process was quick and smooth for you! If you ever need help using your documents, we’re just a message away.
This is my second year z actually a renewal. Was a tad confused as it felt like I was a new customer during the process. I get it, but the business model appears to be to get the customer to add on as many items as possible... We will see how the service will continue to benefit in the real world. Sadly an abuse of ESA has resulted in more than less these days pushing back on ESA.
Hi Greg!
Thanks for your thoughtful feedback and for choosing to renew with us—it means a lot. We hear you on the renewal process and understand how that could feel a bit unclear, so we appreciate your patience. You're also right that ESA abuse has led to some pushback, which is why we work hard to educate and support our clients in using their documentation responsibly. We're here for you if you have any questions moving forward.
Hello Mark!
Thanks so much for the kind words! We're really glad the process was quick and helpful for you. We're always here if you need anything else!
Hi there!
Glad to hear it worked out smoothly for you and helped with your living situation. That kind of peace of mind is what we aim for!
Best service, fast friendly easy to navigate only talked 48 hours to get all the paperwork
Hello Cristian!
We really appreciate your continued trust over the years—it means a lot! We're so glad the process was quick and smooth again for you. We're always here if you need anything!
Hi Edwin,
We're so happy to hear you had a great experience! It's our mission to make the ESA process simple, fast, and truly supportive — thanks for letting us be a part of your journey.
Hi Luis,
Thank you so much for the kind words! We're proud to help people and their animals stay together.
This time around it was much easier, no problems. This was just a renewal. It would be nice to have received certificates in the mail.
Hello Silvia,
It means the world to know our service made a difference for you. We’re committed to providing real, reliable support every step of the way.
I like everything about this just not to pay for it every year. Should be one time payment and shouldn't expire in a year and reapply. Should be life of the dog. In my opinion.
Very simple and got results quickly. Good communication. Very happy with the whole process.
Hi Lynne,
We’re so glad everything went smoothly and quickly for you. Making this process stress-free is exactly what we aim for — thank you for choosing Support Pets!
Una experiencia súper bellísima y súper contenta por que recibí la ayuda que necesitaba
Hola Yaira,
Nos encanta escuchar historias como la tuya — son un recordatorio de por qué hacemos lo que hacemos. ¡Tú y tu animal de apoyo emocional hacen un gran equipo!
Hi Hayley,
Your feedback truly brightened our day! We’re honored to be able to support you and your companion in a way that brings comfort and stability.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sidney!
We're so happy to hear everything went smoothly for you! Thanks for giving us a try and for sharing your experience. We're here anytime you need support!