SupplementsGeeks.comReviews 195

Do not buy from Supplements Geeks.com! https://www.facebook.com/supplementsgeeks/
I ordered protein shake powder and a new shaker bottle on June 12th. I contacted them several times because the tracking number showed no activity. They did not actually ship it until June 26th, there was no shaker bottle it was the wrong flavor. They had me ship it back and told me they would ship the the right order as soon as they saw activity on the return tracking number. That was on July 5th. Nearly a month! The supposedly corrected order did not ship until July 17th (now over a month). I still have not received it.

I ordered 2 bottles of DNPX capsules. On April 21st I received an envelope with 2 bottles marked on the outside but only "1" bottle inside. Knowing there was an error I took a photo of the envelope before I opened it, as it was obvious it only held 1 bottle. After emailing them and phoning several times with no response, I spoke to their online chat who advised me to email the photo I took. I did so and received an email on April 24th that they were still looking into it. I never received any more emails until yesterday, June 4th. In the meantime I contacted their online chat who were very rude and informed me that the package was delivered to me, and 2 bottles were marked on the envelope so I must be wrong. Obviously someone in their shipping department made a mistake and they did not want to bother acknowledging it. After some frustration I phoned my credit card company, told them what happened and they refunded me 1/2 the price I paid, as I only received 1/2 the order. Yesterday I received an email from supplementsgeeks which stated:
"Due to recent chargeback you filed $25 chargeback fee have been added and this order is past due. Contact us to make payment. Please note if unpaid account will be forward to collections and may result in additional fees."
I wrote back to them telling them the whole story once again to which they replied:
" I have reviewed previous communication regarding this order and see both bottles were shipped together. 50% Refund or chargeback is not valid. I would recommend you to make payment to avoid additional fees."
How could they "see" both bottles were shipped? Again they do not want to acknowledge their own mistake but want me to pay for it. It is impossible to deal with people like this.

I received my product, so that's a plus, but it took 18 days. I think that's a bit ridiculous, especially since they advertise 2 to 7 business days. There absolutely impossible to reach by phone, so I think that's kind of scandalous. Also they don't reply to emails. You can contact them by chat, but that's to robotic for my taste. They kept telling me the same thing it's delayed in transit, or giving me different dates when it would arrive. I feel bad for them, they need to work out the bugs in there system and get usps on there side more. The company is real, you will receive you item. Just when. Sadly I got 5 items from amazon before I got this. Unless by crossing on Google I see a product so cheap I want to wait a month to get it, I won't be returning, sorry