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SuperJeweler

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop SuperJeweler.com today for diamond engagement rings, wedding bands, promise rings, diamond studs and more at the lowest prices online!


superjeweler.com
Founded in 2001
New York, NY, United States
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SuperJeweler Reviews Summary

The company has garnered a mixed reputation, characterized by high product quality and positive customer experiences, particularly regarding the beauty and value of their jewelry. Many customers express satisfaction with their purchases and commend the efficient ordering process. However, significant concerns arise regarding shipping delays and inconsistent customer service, with reports of poor communication and unresolved issues. While some customers appreciate prompt resolutions, others have faced challenges with returns and order tracking. Overall, the company demonstrates potential for customer satisfaction but must address service reliability to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

service
357
value
100
shipping
103
quality
1,508
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Missouri
1 review
0 helpful votes
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Fast shipping
May 27, 2025

I was surprised at how fast I got the package. I had a confirmation of the order, but I don't remember an email saying it shipped. It arrived in an envelope in my mailbox. The earrings are nice. They are either birthday or Christmas for one of four girls. I try to shop ahead.

Date of experience: May 16, 2025
Pennsylvania
1 review
0 helpful votes
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Okay
May 27, 2025

Customer service is not good, do not send over customer order number or any important information.

Date of experience: May 16, 2025
New York
1 review
0 helpful votes
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Us Mail Blunder
May 27, 2025

Post Office said package was delivered it was not was in the Post Office when we picked up they are not very professional thank you for your help and concern this is

Date of experience: May 16, 2025
Georgia
1 review
0 helpful votes
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Purchase and delivery went as planned. The product is beautiful but I would have preferred that the earrings included locking backs. Now I have to purchase those myself.

Date of experience: May 16, 2025
Kentucky
1 review
0 helpful votes
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It was nice quality
May 26, 2025

It shipping quickly and was as described. I am happy with the purchase and will purchase from them again.

Date of experience: May 16, 2025
Minnesota
1 review
0 helpful votes
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Mens bracelet
May 26, 2025

Last delivery and top quality produces. My only complaint was the packaging. A nice box would have been better than a gold bag.

Date of experience: May 16, 2025
Virginia
1 review
0 helpful votes
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Amazingly beautiful
May 26, 2025

Always on time n on point, customer svc is always knowledgeable n polite, I would recommend them to all my friends n family that show any interest in purchasing jewlery at a reasonable price thank u

Date of experience: May 16, 2025
Arizona
1 review
0 helpful votes
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Pretty diamond
May 26, 2025

It was a good experience received in tact and one time. They are very pretty and the perfect size for me

Date of experience: May 16, 2025
New York
1 review
0 helpful votes
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Diamond ring
May 26, 2025

Very happy with purchase. Easy to order. Shipped fast. Wife really enjoys the ring. Will purchase from them again. Great deal

Date of experience: May 16, 2025
France
1 review
0 helpful votes
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Everything went well
May 26, 2025

Everything went well. I ordered rings from France and the parcel arrived quite quickly. They arrived in perfect condition.

Date of experience: May 16, 2025
Texas
1 review
0 helpful votes
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Everything about the diamond studs exceeded my expectations, but the promised delivery was missed (Mother's Day) by 1 day.

Date of experience: May 12, 2025
Maryland
1 review
0 helpful votes
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It is gorgeous!
May 26, 2025

Not my first super jeweler's experience, won't be the last. The ring is spectacular. Highly recommend!

Date of experience: May 16, 2025
Georgia
1 review
0 helpful votes
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Review for earrings
May 26, 2025

The company was very thorough in making sure I placed the order. The earrings look dazzling! I am looking forward to seeing them worn by my daughter

Date of experience: May 16, 2025
Illinois
1 review
0 helpful votes
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Simple Earrings
May 26, 2025

Found a great set of lab created diamonds with a really low price. Very pleased with the purchase and the ease of buying. Thank you.

Date of experience: May 16, 2025
New York
1 review
0 helpful votes
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Nice products a nice price
May 26, 2025

He brought a good price. Straightforward and quick shipping. Nice diamond pendant necklace. Was surprised I could get it for the price you gave it to me for Thank you

Date of experience: May 16, 2025
California
1 review
0 helpful votes
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Very nice necklace
May 26, 2025

Piece of jewelry was as described. Looks very nice and I've gotten compliments on it. I also like the packaging it came with. I recommend it.

Date of experience: May 16, 2025
Nevada
1 review
0 helpful votes
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Diamond studs
May 26, 2025

I purchased 2 carat diamond studs for my wife. I got them right away. They were a gift for Mother's Day and she absolutely love them.

Date of experience: May 16, 2025
Georgia
1 review
0 helpful votes
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So glad I ordered!
May 2, 2025

Overall, the experience was wonderful! The ring is beautiful and the gift card was a bonus!

Date of experience: May 1, 2025
Michigan
1 review
0 helpful votes
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I found exactly what I was looking for and found the price to be fair and reasonable. The item arrived quickly and the quality is perfect. I will definitely be a repeat customer.

Date of experience: May 1, 2025
Massachusetts
1 review
0 helpful votes
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No in love with it
April 29, 2025

The diamond is okay. Sparkles nicely. Looks smaller than I expected. Not sure what "nearly a carat" means. I have a carat diamond ring that looks much bigger than this. The necklace is awful. It needs to be replaced or the necklace looks cheap and fake.

Date of experience: April 29, 2025