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Shop SuperJeweler.com today for diamond engagement rings, wedding bands, promise rings, diamond studs and more at the lowest prices online!
The company has garnered a mixed reputation, characterized by high product quality and positive customer experiences, particularly regarding the beauty and value of their jewelry. Many customers express satisfaction with their purchases and commend the efficient ordering process. However, significant concerns arise regarding shipping delays and inconsistent customer service, with reports of poor communication and unresolved issues. While some customers appreciate prompt resolutions, others have faced challenges with returns and order tracking. Overall, the company demonstrates potential for customer satisfaction but must address service reliability to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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I was surprised at how fast I got the package. I had a confirmation of the order, but I don't remember an email saying it shipped. It arrived in an envelope in my mailbox. The earrings are nice. They are either birthday or Christmas for one of four girls. I try to shop ahead.
Customer service is not good, do not send over customer order number or any important information.
Post Office said package was delivered it was not was in the Post Office when we picked up they are not very professional thank you for your help and concern this is
Purchase and delivery went as planned. The product is beautiful but I would have preferred that the earrings included locking backs. Now I have to purchase those myself.
It shipping quickly and was as described. I am happy with the purchase and will purchase from them again.
Last delivery and top quality produces. My only complaint was the packaging. A nice box would have been better than a gold bag.
Always on time n on point, customer svc is always knowledgeable n polite, I would recommend them to all my friends n family that show any interest in purchasing jewlery at a reasonable price thank u
It was a good experience received in tact and one time. They are very pretty and the perfect size for me
Very happy with purchase. Easy to order. Shipped fast. Wife really enjoys the ring. Will purchase from them again. Great deal
Everything went well. I ordered rings from France and the parcel arrived quite quickly. They arrived in perfect condition.
Everything about the diamond studs exceeded my expectations, but the promised delivery was missed (Mother's Day) by 1 day.
Not my first super jeweler's experience, won't be the last. The ring is spectacular. Highly recommend!
The company was very thorough in making sure I placed the order. The earrings look dazzling! I am looking forward to seeing them worn by my daughter
Found a great set of lab created diamonds with a really low price. Very pleased with the purchase and the ease of buying. Thank you.
He brought a good price. Straightforward and quick shipping. Nice diamond pendant necklace. Was surprised I could get it for the price you gave it to me for Thank you
Piece of jewelry was as described. Looks very nice and I've gotten compliments on it. I also like the packaging it came with. I recommend it.
I purchased 2 carat diamond studs for my wife. I got them right away. They were a gift for Mother's Day and she absolutely love them.
Overall, the experience was wonderful! The ring is beautiful and the gift card was a bonus!
I found exactly what I was looking for and found the price to be fair and reasonable. The item arrived quickly and the quality is perfect. I will definitely be a repeat customer.
The diamond is okay. Sparkles nicely. Looks smaller than I expected. Not sure what "nearly a carat" means. I have a carat diamond ring that looks much bigger than this. The necklace is awful. It needs to be replaced or the necklace looks cheap and fake.
Answer: Hi! Please respond with your order number or email address so we can look up your order for you. Thank you!
Answer: Take it to a pawn shop they tell you right away
Answer: They sell both natural and lab creates stones (including diamonds).
Answer: Roger, email me at [email protected] and I will send you a cloth and a jewelry cleaner. Thanks, Andrew
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