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SuperJeweler

4.4

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From the business

Shop SuperJeweler.com today for diamond engagement rings, wedding bands, promise rings, diamond studs and more at the lowest prices online!


superjeweler.com
Founded in 2001
New York, NY, United States
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Up To 83% Off Retail | Use Code STIM2021
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SuperJeweler Reviews Summary

The company has garnered a mixed reputation, characterized by high product quality and positive customer experiences, particularly regarding the beauty and value of their jewelry. Many customers express satisfaction with their purchases and commend the efficient ordering process. However, significant concerns arise regarding shipping delays and inconsistent customer service, with reports of poor communication and unresolved issues. While some customers appreciate prompt resolutions, others have faced challenges with returns and order tracking. Overall, the company demonstrates potential for customer satisfaction but must address service reliability to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

service
358
value
100
shipping
103
quality
1,511
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57,511 reviews

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California
1 review
0 helpful votes
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I just received this necklace but it's not what I was expecting! The Diamond is very very small and very yellow! The color at least was supposed to be G/F? I'm so disappointed! I will be returning, please advise how to return. Thank you!

Date of experience: November 17, 2022
Florida
1 review
0 helpful votes
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Reputable and fast delivery
November 17, 2022

Easy had what I was looking for. Reasonable prices.

Date of experience: November 17, 2022
Montana
1 review
0 helpful votes
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Confusion
November 17, 2022

Things were a little confusing for a few days lol but the girls were helpful and got it done. Every time I called I got a different answer I'm surprised I got the right order. One dept can't complete an order from start to finish so you have to wait for a call back so which made getting the gift a day late for a present

Date of experience: November 16, 2022
Georgia
1 review
0 helpful votes
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NOrmally have a good experience
November 17, 2022

Product was not up to par. Very small and no spark to piece

Date of experience: November 16, 2022
Colorado
3 reviews
11 helpful votes
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Nice
November 17, 2022

I have received some very nice items here. You have to really look at the diamonds sometimes they are terr

Date of experience: November 16, 2022
Washington
1 review
0 helpful votes
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I love superjeweler
November 16, 2022

I love the deals the site the ease shopping and the products are amazing

Date of experience: November 16, 2022
Illinois
1 review
0 helpful votes
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Affordable and Nice!
November 16, 2022

I am very impressed with these earrings. I did not expect the best diamonds, but I'm very happy with this purchase.

Date of experience: November 16, 2022
Florida
3 reviews
0 helpful votes
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So far so good. One more order to come
November 16, 2022
Updated review

Little confused at first because I could not find a 'cart' for the order.

Date of experience: November 16, 2022

WITH BRAD'S DEAL AND THE $10 GIFT CARD, THIS IS AN...
March 25, 2021
Previous review

WITH BRAD'S DEAL AND THE $10 GIFT CARD, THIS IS AN AMAZING OFFER!

Date of experience: March 25, 2021
New York
2 reviews
0 helpful votes
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Great
November 16, 2022

Easy and simple shipping process. The products themselves were amazing too - they look luxury and high quality

Date of experience: November 15, 2022
Illinois
1 review
0 helpful votes
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Beautiful
November 15, 2022

Stunner of a ring at a great price, wonderful gift for the holidays

Date of experience: November 14, 2022
Missouri
1 review
0 helpful votes
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Beautiful jewelry delivered today!
November 15, 2022

I am so thankful for the quality of the jewelry and the gold packaging that protected the delicate products.

Date of experience: November 14, 2022
GB
1 review
0 helpful votes
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Everything good
November 14, 2022

Straight forward and easy to use website and payment

Date of experience: November 14, 2022
Illinois
1 review
2 helpful votes
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I ordered a 300 diamond necklace and it came with fake diamonds and most of the stones were missing and only 5 diamonds in the whole necklace but get this, it didn't even shine it looked dirty and there was no shine from the fake platinum and the fake diamonds. They looked like cloudy opals not clear diamonds and were so tiny that you wouldn't notice unless you starred real hard or used a magnifying glass. Or took a picture and made it big to see that they left out most of the stones. I read others reviews and though that this wouldn't happen to me but I did. I'm so upset. That was my gift to myself. That was so awful! Please go elsewhere, do not order from here! Run! Don't purchase from them EVER. IT SHOULD BE AGAINST THE LAW TO DO THIS. IM REPORTING THIS TO THE BBB. It didn't even shine like real jewelry. And it looked dirty our the package. So disappointed.

Date of experience: November 14, 2022
Florida
2 reviews
0 helpful votes
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Junk
December 13, 2022

I opened package and took necklace out and as soon as i did the stone fell out.this is the second item i have purchased from here that i had to return because it was broken

Date of experience: November 13, 2022
New York
1 review
0 helpful votes
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Happy with my purchase
November 12, 2022

My first wedding set came from your company very good quality

Date of experience: November 11, 2022
Washington
2 reviews
0 helpful votes
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Super Jewelry Experience
November 11, 2022

Very enjoyable and a great place to shop for all kinds of jewelry. A joy to look everything over.

Date of experience: November 10, 2022
New Jersey
1 review
0 helpful votes
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Excellent
November 9, 2022

Site is easy to use, discounts are sweet, and the shipping was quick!

Date of experience: November 9, 2022
Louisiana
1 review
0 helpful votes
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Great Jewelry
November 8, 2022

Very easy to find what u are looking for-easy to place order

Date of experience: November 8, 2022
Washington
1 review
0 helpful votes
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Simplicity
November 7, 2022

I love the ease of what I'm looking for and the prices! It was so simple to navigate the website to find what I was looking for. Thank you Super Jewelers!

Date of experience: November 7, 2022
North Dakota
2 reviews
2 helpful votes
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Rating
December 4, 2022

The customer service agent was helpful in sending directions to return my order

Date of experience: November 4, 2022