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SuperJeweler

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop SuperJeweler.com today for diamond engagement rings, wedding bands, promise rings, diamond studs and more at the lowest prices online!


superjeweler.com
Founded in 2001
New York, NY, United States
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SuperJeweler Reviews Summary

The company has garnered a mixed reputation, characterized by high product quality and positive customer experiences, particularly regarding the beauty and value of their jewelry. Many customers express satisfaction with their purchases and commend the efficient ordering process. However, significant concerns arise regarding shipping delays and inconsistent customer service, with reports of poor communication and unresolved issues. While some customers appreciate prompt resolutions, others have faced challenges with returns and order tracking. Overall, the company demonstrates potential for customer satisfaction but must address service reliability to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

service
358
value
100
shipping
103
quality
1,511
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57,511 reviews

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Georgia
1 review
0 helpful votes
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Ring
December 31, 2022

The band is to thin, but otherwise it's okay I guess, but don't think that I'll another ring online

Date of experience: November 30, 2022
New York
1 review
0 helpful votes
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Great customer experience
November 30, 2022

Fast shipping, excellent products, great communication

Date of experience: November 30, 2022
Alabama
1 review
0 helpful votes
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Gorgeous ring for the price!
November 29, 2022

Customer friendly, quick and convenient service with no problems.

Date of experience: November 29, 2022
Pennsylvania
1 review
0 helpful votes
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A Christmas gift just in time.
November 29, 2022

Everything went smoothly during the purchase, delivery has been made.

Date of experience: November 29, 2022
Missouri
4 reviews
0 helpful votes
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Beautiful rings for small fingers.
November 29, 2022

1st time ordering, and so far so good. Received the ring today totally impressed.

Date of experience: November 29, 2022
Viet Nam
1 review
0 helpful votes
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Nice customer service
November 29, 2022

Nice customer service with lot of helpful information of payment method

Date of experience: November 29, 2022
Ohio
1 review
0 helpful votes
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Easy checkout/ so so processing time
November 29, 2022

Easy to understand and quick check out. The processing took a little longer than expected but it was worth it.

Date of experience: November 28, 2022
Florida
1 review
0 helpful votes
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Repeat buyer
November 29, 2022

Good experience. Nice items. I will buy again. Looking to get some of the more elegant items next

Date of experience: November 28, 2022
California
1 review
0 helpful votes
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Overall rating! Satisfied!
November 29, 2022

Shipping is fast and items received looks really nice!

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Date of experience: November 28, 2022
South Carolina
1 review
0 helpful votes
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JWL 17253
December 28, 2022

Prices still seem too expensive (considering lower quality of the diamonds) even with your discounts. SJCYBER discounts seem evasive to tie down. Other than that, all was OK.

Date of experience: November 27, 2022
North Carolina
1 review
0 helpful votes
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Fantastic!
November 24, 2022
Updated review

So excited! Excellent price for ther product! Everytime I deal with y'all the experience is great! Thanks so much for everything!

Date of experience: November 24, 2022

Quick and easy!
November 23, 2022
Previous review

Quick and easy! Love the merchandise!

Date of experience: November 23, 2022

So excited!
August 4, 2022
Previous review

So excited! Excellent price for ther product!

Date of experience: August 4, 2022

Very quick and easy!
July 29, 2022
Previous review

Very quick and easy!

Date of experience: July 29, 2022

I had trouble adding ther item to the cart and I called...
June 30, 2022
Previous review

I had trouble adding ther item to the cart and I called and the person fixed the problem immediately! Thanks so much!

Date of experience: June 30, 2022
Michigan
1 review
0 helpful votes
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Got em
November 24, 2022

The item was the exact same as the pictures. The pictures was on point. As that were the pictures when we're taking.

Date of experience: November 23, 2022
Connecticut
1 review
0 helpful votes
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Isiah Johnson
December 22, 2022

The experience with super jewelers wasn't that great to find out the grade of jewelry you sell is not the best and you guys need to step it up ugh not people would not be happy paying for crappy jewelry

Date of experience: November 22, 2022
Washington
1 review
0 helpful votes
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Fun shopping experience
November 22, 2022

Very fast service. Nice products. I'm happy with my purchases.

Date of experience: November 22, 2022
Missouri
1 review
0 helpful votes
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Disappointed
December 21, 2022

Very disappointed by in the size of the heart and the quality of the chain & clasp.

Date of experience: November 21, 2022
Texas
1 review
1 helpful vote
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Pkg said it was delivered to my home on Jan 17th. I didn't receive it. Let sj know all they say is give it a few more days. Well isn't been a week and still haven't received it. Asked for a refund. They are investigating.Told them these where gifts refund please for I went to Zales and bought something there. I can't make these people understand that I didn't receive the items. BBB is my next step. Some of there is nice and others junk. Got stuck with a white and black diamond ring few yrs back. The ""black " diamonds faded. So not black diamonds. But back to my lost items. Refund Please

Date of experience: November 21, 2022
Michigan
2 reviews
0 helpful votes
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Beautiful!
December 21, 2022

This pendant is delicate, dainty and beautiful! It's small and quaint but powerful! I have received so many compliments already and I just received it and I love it!

Date of experience: November 21, 2022
Mississippi
1 review
0 helpful votes
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Beautiful Ring
November 19, 2022

I have ordered several items from Super jeweler, have not disappointed yet.Good jewelry for the money.

Date of experience: November 19, 2022
Georgia
1 review
0 helpful votes
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Reliable, fast and beautiful Great selection, beautiful jewelry

Date of experience: November 19, 2022
Tennessee
1 review
0 helpful votes
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Stunning quality
November 18, 2022

I had ordered through SJ before but never something so expensive. I was able to finance with poor credit and had a great experience.

Date of experience: November 18, 2022