Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of SuperJeweler

SuperJeweler

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop SuperJeweler.com today for diamond engagement rings, wedding bands, promise rings, diamond studs and more at the lowest prices online!


superjeweler.com
Founded in 2001
New York, NY, United States
Sponsored message from SuperJeweler
Up To 83% Off Retail | Use Code STIM2021
Get Offer
How would you rate SuperJeweler?
grey stargrey stargrey stargrey stargrey star

SuperJeweler Reviews Summary

The company has garnered a mixed reputation, characterized by high product quality and positive customer experiences, particularly regarding the beauty and value of their jewelry. Many customers express satisfaction with their purchases and commend the efficient ordering process. However, significant concerns arise regarding shipping delays and inconsistent customer service, with reports of poor communication and unresolved issues. While some customers appreciate prompt resolutions, others have faced challenges with returns and order tracking. Overall, the company demonstrates potential for customer satisfaction but must address service reliability to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

service
358
value
100
shipping
103
quality
1,511
This company does not typically respond to reviews

Instant Feedback

57,511 reviews

We monitor reviews for authenticity

Georgia
2 reviews
1 helpful vote
Follow Lee F.
Unfollow Lee F.
Share Review
Report Review

Glad I purchased
December 10, 2022

The item is worth the price and I'm so glad I purchased it. I will be back to make many more items also. Great quality and price.

Date of experience: December 10, 2022
Indiana
1 review
0 helpful votes
Follow Gordon R.
Unfollow Gordon R.
Share Review
Report Review

One item was fine, the other pretty disappointing.

Date of experience: December 10, 2022
California
1 review
0 helpful votes
Follow Pol C.
Unfollow Pol C.
Share Review
Report Review

Neglectful delivery
January 8, 2023

I placed my order for my wedding bands on November 9th. I asked them on December 2nd where are my rings? They told me they don't know what happened so they did overnight shipping. My wedding is on December 10th, 2022. They're overnight shipping is not overnight and the rings will get delivered December 12th! I am beyond angry. I will now have to get new rings at the last minute and my wedding is tomorrow!

Date of experience: December 9, 2022
Texas
1 review
0 helpful votes
Follow Jennifer Y.
Unfollow Jennifer Y.
Share Review
Report Review

Disappointed
January 8, 2023

I will be returning the earrings. They are yellow and cloudy

Date of experience: December 9, 2022
Michigan
1 review
0 helpful votes
Follow Edward M.
Unfollow Edward M.
Share Review
Report Review

Great service
December 9, 2022

They actually make sure you have a great shopping experience

Date of experience: December 8, 2022
Rhode Island
1 review
0 helpful votes
Follow P Z.
Unfollow P Z.
Share Review
Report Review

Poor quality on item purchased.
December 8, 2022

Quality not as expected, far off from pictures shown on the website. Excellent updates on shipping info.

Date of experience: December 8, 2022
Florida
1 review
0 helpful votes
Follow Cameron T.
Unfollow Cameron T.
Share Review
Report Review

I'm hooked
December 8, 2022

Made many purchases.
Pieces that I have ordered may have an efficient price that I can afford, but the quality appears priceless.

Loading...
Date of experience: December 8, 2022
New Jersey
1 review
0 helpful votes
Follow Terri C.
Unfollow Terri C.
Share Review
Report Review

Poor quality
January 7, 2023

I purchased two pair of earrings and was quite disappointed when I opened the package. The earrings are very poor in quality. The one pair I tried on was so difficult as the posts on the earrings are so thick. They don't even come close with the online picture and what I received.

The gift bag included was nicer than the product itself.

Date of experience: December 8, 2022
Arizona
1 review
0 helpful votes
Follow Louisa L.
Unfollow Louisa L.
Share Review
Report Review

Ring
December 7, 2022

It was an okay experience, was easy to navigate through the process

Date of experience: December 7, 2022
New Jersey
1 review
0 helpful votes
Follow Stacey B.
Unfollow Stacey B.
Share Review
Report Review

Ring
January 6, 2023

Website was good product thought be better received quickly was nice

Date of experience: December 7, 2022
Washington
1 review
0 helpful votes
Follow Mario U.
Unfollow Mario U.
Share Review
Report Review

Good service
December 5, 2022

Good experience would definitely purchase other products from this site.good quality.

Date of experience: December 5, 2022
Tennessee
1 review
0 helpful votes
Follow Cynthia W.
Unfollow Cynthia W.
Share Review
Report Review

Silver Wedding Ring
December 5, 2022

I like the ring it's very pretty. All though by looking at the picture I thought it had a design on it. I guess it was just a shadow. Over all nice ring.

Date of experience: December 5, 2022
Texas
1 review
0 helpful votes
Follow Natalie M.
Unfollow Natalie M.
Share Review
Report Review

I order 3 gifts for Christmas and told the items would be shipped by Dec. 4th. I received an email on my order with this date. After not receiving my items I log into my account to see it's still processing. I contact them and find out the items are on back order and I won't receive them til January. I had to cancel my order and now have to wait up to 5 days to get my money refunded. Very unpleasant experience for my first order placed. I do not recommend.

Date of experience: December 5, 2022
Pennsylvania
3 reviews
0 helpful votes
Follow Jeanette E.
Unfollow Jeanette E.
Share Review
Report Review

Hooked
December 4, 2022
Updated review

So easy and the prices are unbelievable I can not believe how simple affordable and awesome beautiful jewelry. You guys made my Holiday shopping so easy. Never thought o could get such lovely pieces ony budget. I love super jeweler

Date of experience: December 4, 2022

I love this site I hope the items are as nice as they...
November 20, 2022
Previous review

I love this site I hope the items are as nice as they look

Date of experience: November 20, 2022

So easy and the prices are unbelievable
November 20, 2022
Previous review

So easy and the prices are unbelievable

Date of experience: November 20, 2022
Maryland
1 review
0 helpful votes
Follow K. R.
Unfollow K. R.
Share Review
Report Review

Easy shopping, quick delivery
December 4, 2022

Great products. Will shop there again! Large selection and quick checkout.

Date of experience: December 4, 2022
New Mexico
3 reviews
0 helpful votes
Follow Carol I.
Unfollow Carol I.
Share Review
Report Review

Merchandise not as advertised
January 2, 2023
Updated review

Not easy to return. No return label provided even though the item in not as advertised.

Date of experience: December 3, 2022

So easy to shop...
November 25, 2022
Previous review

So easy to shop...

Date of experience: November 25, 2022
New Jersey
1 review
0 helpful votes
Follow Robin Z.
Unfollow Robin Z.
Share Review
Report Review

1st ive recieved costume jewelry packaged nicer from WISH...GIFT BAG and item in cheap thin plastic... I signed up for account in oct. Spent 2 picking and playing order my finger hit the u not I for my name.b3 days later find out order canceled and to change password requires 30 day wait.and entire order vanishes... next day 3 hours later informed will be ok to reset next day,, then 7 days next 30 days.
So I pay fir not put on account.which had not ever been used...I had placed 3 orders over 3 days... never recieced info when 4500.00 value of jewelry was left in my mailbox... 2nd. The next order I placed.about 1 hour later,, somehow has same order #.
Today recieve email stating item in mailbox it was not. They sent email verifying it was delivered. With exact number as order #1. I paid for it but now cant find info., 1 rep went so far as to state that after demanding I send him a picture,, says 6 package 6 items whats problem... you can see nothing came close to diamond solitare.plus was ordered seperately... I have the email stating 1 seperate item was delivered to mailbox yesterday and it was not.now informed that i will have to wait till supervisor reviews...WILL NIT EVER USE AGAIN.as for packaging and delivery... ive had to sign for a New Coach bag under 400.00 but 4000.00 in jewelry gets tossed in mailbox... and they have the funds I spent but claim didn't order, then claim it was in same package. They give you gift bags. Taking to local jeweler to even see if real.
Robin

Date of experience: December 2, 2022
Texas
2 reviews
0 helpful votes
Follow Melody Q.
Unfollow Melody Q.
Share Review
Report Review

Excellent
December 2, 2022

I'm excited for my ring to come.
I can't believe the deal I got!
(I hope it's not too good to be true)
And it was everything I was expecting

Date of experience: December 1, 2022
Illinois
1 review
0 helpful votes
Follow Michele U.
Unfollow Michele U.
Share Review
Report Review

Very pleased
December 1, 2022

Quick and easy. Not disappointed. Will order again.

Date of experience: December 1, 2022
Georgia
1 review
0 helpful votes
Follow Debbie T.
Unfollow Debbie T.
Share Review
Report Review

Good experience
December 1, 2022
Updated review

Good experience. Sometimes the search was a little complex.

Date of experience: November 30, 2022

Wonderful experience
November 23, 2022
Previous review

Wonderful experience.

Date of experience: November 23, 2022