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Shop SuperJeweler.com today for diamond engagement rings, wedding bands, promise rings, diamond studs and more at the lowest prices online!
The company has garnered a mixed reputation, characterized by high product quality and positive customer experiences, particularly regarding the beauty and value of their jewelry. Many customers express satisfaction with their purchases and commend the efficient ordering process. However, significant concerns arise regarding shipping delays and inconsistent customer service, with reports of poor communication and unresolved issues. While some customers appreciate prompt resolutions, others have faced challenges with returns and order tracking. Overall, the company demonstrates potential for customer satisfaction but must address service reliability to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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I hope I got this before Christmas! Yes, here it is Christmas eve and I'm wearing my gorgeous ring!
Beautiful three sting ring I'm using as wedding band
I've ordered from here before. Good quality, great prices and sales. Just make sure you read the description so you know EXACTLY what type of metals you're getting. I've been happy with all the metals so far..
Shipping was nice and quick. The pearls were not as I expected.
Tracking info was faulty, I received it 2 days later. I wear size 4.5 so I would prefer a narrower band for myself.
Ez to order, not worth the money, small, enlarged picture, looks cheap
Chat box takes long or no timely response. I with an agent greeted me and asked how they can help.
It was a great experience.I would recommend this Company to all my friends. The service was excellent and the quality of the jewelry was exquisite.
Very easy to shop and great prices. Very easy to use online services.
The ring looked pretty on the web site, but was not what I received. The ring I received was poorly done.
The Bracelet is nice, not sure flexible is applicable though
Overall a very easy experience, everything arrived as described, looks beautiful
So far great! No complaints here. My order arrived in less than a week, and was packaged in a gift box with ribbon and a cushioned mail envelope.
Beautiful earrings for the price! I will use Super Jewler again and again. My wife loves her earrings as much as I do! They're absolutely gorgeous!
Yeah a picture is worth a thousand words, and attached is what I was promised and what was advertised. Then the urine colored rocks are what I was actually sent on Valentines Day after I paid for expedited shipping. I even tried trade them for a cheap silver necklace to save my valentines day and the pawn shop laughed at me and stated they weren't putting that garbage in their case! They were supposed to be colorless f minimum and almost a half carat each, yet the largest one measured in at.23.
I returned them and am now being told they are too busy to deal with me. I really hope karma is a true thing because this is cut and dry dishonest business practice. I mean look at the pics? Everything i stated is proven by the photos. Would u shame yourself by giving these to your wife? I'm not a rich guy, I'm blue collar but i dont use welfare,work very hard for my money and thought this company would at least deliver what was advertised with all the great reviews, maybe if your wealthy and are worth their time they treat u bettter. I've bought three items at low cost cuz I thought they were good deals and every single time I've had a horrible experience. Perhaps they only treat less privileged people bad and assume we're too unintelligent to know we've been ripped off, I don't know, but that money small as it may seem is much harder for my family to lose than someone who can drop 10k like it's nothing. The few hundred may not cover dinner there in New York so I get why you dont really care about treating us small people fair but it's half a months groceries for my family here in Idaho. Thanks superjeweler for not only ruining our valentines day but now we are gonna struggle this month for nothing. I will update my review if anything positive happens but I honestly don't even believe u will answer my emails, after this last fiasco.
Everything as expected.Getting the cloth was nice but I'm not sure what to do with it. Hopefully, my wife will.
Answer: Hi! Please respond with your order number or email address so we can look up your order for you. Thank you!
Answer: Take it to a pawn shop they tell you right away
Answer: They sell both natural and lab creates stones (including diamonds).
Answer: Roger, email me at [email protected] and I will send you a cloth and a jewelry cleaner. Thanks, Andrew
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