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SuperJeweler

4.4

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From the business

Shop SuperJeweler.com today for diamond engagement rings, wedding bands, promise rings, diamond studs and more at the lowest prices online!


superjeweler.com
Founded in 2001
New York, NY, United States
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SuperJeweler Reviews Summary

The company has garnered a mixed reputation, characterized by high product quality and positive customer experiences, particularly regarding the beauty and value of their jewelry. Many customers express satisfaction with their purchases and commend the efficient ordering process. However, significant concerns arise regarding shipping delays and inconsistent customer service, with reports of poor communication and unresolved issues. While some customers appreciate prompt resolutions, others have faced challenges with returns and order tracking. Overall, the company demonstrates potential for customer satisfaction but must address service reliability to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

service
358
value
100
shipping
103
quality
1,511
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57,511 reviews

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North Carolina
1 review
0 helpful votes
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Great
December 16, 2022
Updated review

Great better than expected would order from them again

Date of experience: December 16, 2022

A little awkward
December 10, 2022
Previous review

A little awkward

Date of experience: December 10, 2022
Texas
1 review
0 helpful votes
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You can't beat these prices and the superb quality!
December 16, 2022
Updated review

I hope I got this before Christmas! Yes, here it is Christmas eve and I'm wearing my gorgeous ring!

Date of experience: December 16, 2022

Love this place!
December 13, 2020
Previous review

Love this place!

Date of experience: December 12, 2020
Pennsylvania
1 review
0 helpful votes
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Awesome ring
December 16, 2022

Beautiful three sting ring I'm using as wedding band

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Date of experience: December 16, 2022
Pennsylvania
1 review
0 helpful votes
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Happy
December 16, 2022

I've ordered from here before. Good quality, great prices and sales. Just make sure you read the description so you know EXACTLY what type of metals you're getting. I've been happy with all the metals so far..

Date of experience: December 16, 2022
Oregon
1 review
0 helpful votes
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Not a good value
January 15, 2023

Shipping was nice and quick. The pearls were not as I expected.

Date of experience: December 15, 2022
Wisconsin
1 review
0 helpful votes
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Pearls
December 16, 2022

The pearls are adorable. Glad I bought two. And just in time for Christmas.

Date of experience: December 15, 2022
Florida
1 review
0 helpful votes
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Quick delivery
December 15, 2022
Updated review

Thank you very much! Beautiful & arrived very early

Date of experience: December 15, 2022

Discount codes confusing
January 10, 2023
Previous review

Discount codes confusing

Date of experience: December 10, 2022

I love the sales!
December 2, 2022
Previous review

I love the sales!

Date of experience: December 1, 2022

I love shopping with them!
August 31, 2022
Previous review

I love shopping with them!

Date of experience: August 30, 2022
Wisconsin
1 review
0 helpful votes
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Beautiful
January 14, 2023

Tracking info was faulty, I received it 2 days later. I wear size 4.5 so I would prefer a narrower band for myself.

Date of experience: December 15, 2022
Ohio
1 review
0 helpful votes
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First ever order
December 15, 2022

A little confusing at first but overall pretty good

Date of experience: December 15, 2022
Georgia
1 review
0 helpful votes
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L necklace
December 15, 2022

Ez to order, not worth the money, small, enlarged picture, looks cheap

Date of experience: December 15, 2022
California
1 review
0 helpful votes
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Hard to chat with an agent
December 15, 2022

Chat box takes long or no timely response. I with an agent greeted me and asked how they can help.

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Date of experience: December 15, 2022
California
1 review
0 helpful votes
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Excellent
December 15, 2022

It was a great experience.I would recommend this Company to all my friends. The service was excellent and the quality of the jewelry was exquisite.

Date of experience: December 14, 2022
Virginia
1 review
0 helpful votes
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Satifying
December 15, 2022

Very easy to shop and great prices. Very easy to use online services.

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Date of experience: December 14, 2022
Georgia
2 reviews
0 helpful votes
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Disappointing
December 13, 2022

The ring looked pretty on the web site, but was not what I received. The ring I received was poorly done.

Date of experience: December 13, 2022
Florida
1 review
0 helpful votes
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Bracelet
December 13, 2022

The Bracelet is nice, not sure flexible is applicable though

Date of experience: December 13, 2022
Ohio
1 review
0 helpful votes
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Christmas jewelry
December 12, 2022

Overall a very easy experience, everything arrived as described, looks beautiful

Date of experience: December 12, 2022
South Carolina
1 review
0 helpful votes
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Moussanite Diamond Neclace.
December 12, 2022

So far great! No complaints here. My order arrived in less than a week, and was packaged in a gift box with ribbon and a cushioned mail envelope.

Date of experience: December 12, 2022
Maine
1 review
0 helpful votes
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Beautiful earrings for the price! I will use Super Jewler again and again. My wife loves her earrings as much as I do! They're absolutely gorgeous!

Date of experience: December 10, 2022
Idaho
2 reviews
0 helpful votes
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Steals from the poor, feeds the rich.
December 11, 2022

Yeah a picture is worth a thousand words, and attached is what I was promised and what was advertised. Then the urine colored rocks are what I was actually sent on Valentines Day after I paid for expedited shipping. I even tried trade them for a cheap silver necklace to save my valentines day and the pawn shop laughed at me and stated they weren't putting that garbage in their case! They were supposed to be colorless f minimum and almost a half carat each, yet the largest one measured in at.23.
I returned them and am now being told they are too busy to deal with me. I really hope karma is a true thing because this is cut and dry dishonest business practice. I mean look at the pics? Everything i stated is proven by the photos. Would u shame yourself by giving these to your wife? I'm not a rich guy, I'm blue collar but i dont use welfare,work very hard for my money and thought this company would at least deliver what was advertised with all the great reviews, maybe if your wealthy and are worth their time they treat u bettter. I've bought three items at low cost cuz I thought they were good deals and every single time I've had a horrible experience. Perhaps they only treat less privileged people bad and assume we're too unintelligent to know we've been ripped off, I don't know, but that money small as it may seem is much harder for my family to lose than someone who can drop 10k like it's nothing. The few hundred may not cover dinner there in New York so I get why you dont really care about treating us small people fair but it's half a months groceries for my family here in Idaho. Thanks superjeweler for not only ruining our valentines day but now we are gonna struggle this month for nothing. I will update my review if anything positive happens but I honestly don't even believe u will answer my emails, after this last fiasco.

Urine colored diamonds
+1
Date of experience: December 10, 2022
Maryland
2 reviews
0 helpful votes
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Good Value, Pretty Ring
December 10, 2022

Everything as expected.Getting the cloth was nice but I'm not sure what to do with it. Hopefully, my wife will.

Date of experience: December 10, 2022