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SuperJeweler

4.4

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From the business

Shop SuperJeweler.com today for diamond engagement rings, wedding bands, promise rings, diamond studs and more at the lowest prices online!


superjeweler.com
Founded in 2001
New York, NY, United States
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SuperJeweler Reviews Summary

The company has garnered a mixed reputation, characterized by high product quality and positive customer experiences, particularly regarding the beauty and value of their jewelry. Many customers express satisfaction with their purchases and commend the efficient ordering process. However, significant concerns arise regarding shipping delays and inconsistent customer service, with reports of poor communication and unresolved issues. While some customers appreciate prompt resolutions, others have faced challenges with returns and order tracking. Overall, the company demonstrates potential for customer satisfaction but must address service reliability to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

service
358
value
100
shipping
103
quality
1,511
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57,511 reviews

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Maryland
1 review
0 helpful votes
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CHEAP
January 25, 2023

I'm returning this not worth the money. Very cheap. Has a16" super fine chain that will break first time worn diamond is not correct size. Overall very disappointed thanks alot it WAS MY ONLY GIFT SO I GOT NOTHING!

Date of experience: December 25, 2022
Washington
1 review
0 helpful votes
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Easy
December 25, 2022

Easy site to maneuver and great prices. If you want clarity read the product details. Shipping was also extremely fast.

Date of experience: December 25, 2022
Colorado
2 reviews
0 helpful votes
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Stunning
December 24, 2022

They always have great quality jewelry for a reasonable price. Shipping is fast too!

Date of experience: December 24, 2022
California
1 review
0 helpful votes
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Deceptive
December 22, 2022

The process was quite simple from the beginning to checkout.

Date of experience: December 22, 2022
South Dakota
1 review
0 helpful votes
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Diamonds are a girls best friend
December 22, 2022

Great earrings! Lovely and beautiful. My daughter loves them. Very fast delivery.

Date of experience: December 21, 2022
North Carolina
1 review
0 helpful votes
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Quick delivery
December 21, 2022

Product received before the estimated delivery date. Just in time for Christmas as promised!

Date of experience: December 21, 2022
Maryland
1 review
0 helpful votes
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Good experience overall
December 20, 2022

Nice so far nice so far what else can I say to get to 50 characters?

Date of experience: December 20, 2022
Texas
1 review
0 helpful votes
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Can't go wrong
December 20, 2022

FAST and easy to navigate through the site, ordering was simple and the product received was stunning

Date of experience: December 20, 2022
District of Columbia
1 review
0 helpful votes
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Diamond bracelet
January 19, 2023

Small and yellow diamonds
Don't like at all for the amount paid

Date of experience: December 20, 2022
Michigan
1 review
0 helpful votes
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Beautiful necklace
December 20, 2022

Very impressed with the quality of this necklace. Beautiful clasp. I have arthritis and some clasps are too difficult to use. It's just the right length too.

Date of experience: December 20, 2022
Maryland
1 review
0 helpful votes
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STAY AWAY! Run!
January 19, 2023

I ordered during their "Black Friday" sale. Prices seemed too good to be true but I checked hundreds of reviews and the place seemed legit. I read the description on my items to be sure of what I was getting. One item was 1/4ct of "diamonds" in silver colored hoop earrings (not real silver) and the other one 1/4ct moissanite pendant with a "Real" silver chain. I read over and over, the descriptions never said zircon o any other colorless stone. They read diamonds and moissanite so I went through with the purchase. Today I got my pieces… first the earrings I got were the wrong ones. They were plastic covered in a silver layer of paint with ZERO stones of any kind. Where the stones would go there's also painted plastic circles. It was literally painted plastic. The necklace wasn't any better, you can find a better quality one at Claire's at the mall. The chain is not real silver, the clasp was plastic and bent and the moissanite in the pendant is mounted in the flimsiest metal base, the kind that gets stuck everywhere! TERRIBLE! When I contacted customer service I was told I had to PAY to return them. So I kept the chain and they refunded the plastic earrings. Also the chain size is for like a toddler. Oh, and when I asked the customer service agent if this jewelry was from China she had the audacity to ask me if I knew I was buying "fashion jewelry"!?! Well, I know I'm
Not buying high end pieces but if the description calls it diamonds and moissanite then that's what I am expecting to get. RUN AWAY!

Date of experience: December 20, 2022
Alabama
2 reviews
0 helpful votes
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Came on time and fast.
December 20, 2022

Easy Easy Easy the process was Easy the service was great. I will definitely be ordering from this company in the future. Not to mention that the product that I ordered was beautiful.

Date of experience: December 20, 2022
California
1 review
0 helpful votes
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Great value great quick delivery.
December 20, 2022

Great value great quick delivery. They always provide fantastic pricing and great last minute gifts.

Date of experience: December 20, 2022
Illinois
1 review
0 helpful votes
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I received my earrings in 2 days, and they were very nice. However I when I placed my order they claimed they were 1 carat diamond earrings for $180...I received a "nearly half carat" diamond set. They were a nice set, and I guess for the price they are worth it...would have felt better receiving the 1 carat pair.

Date of experience: December 20, 2022
Australia
1 review
0 helpful votes
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Always a great place to shop
December 20, 2022

Easy to use web site, great prices and good follow up.

Date of experience: December 19, 2022
Tennessee
1 review
0 helpful votes
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Very disappointed
January 18, 2023

Ring band came scratched. Diamonds are cloudy and have little sparkle. Very disappointed and order from Super Jeweler again.

Date of experience: December 19, 2022
Illinois
1 review
0 helpful votes
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Good
December 18, 2022

Good deal on a good piece and would recommend to others.

Date of experience: December 18, 2022
Oregon
2 reviews
0 helpful votes
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Initial necklace
December 17, 2022

This is the second purchase I have made with super jeweler
And both times the merchandise was delivered quickly and exactly what it looked like on the website. The prices are amazing. Will definitely by for myself and others again. Highly recommend!

Date of experience: December 17, 2022
Pennsylvania
2 reviews
0 helpful votes
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Super Jeweler's Wave Thumb Ring
December 17, 2022

The experience was very quick, I loved having a discount code, and there were representatives in chat, ready to help. Thanks!

Date of experience: December 16, 2022
Ohio
1 review
0 helpful votes
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Recieved an empty box
January 15, 2023

I ordered three pairs of earrings for my daughter for Christmas. I received my order today and one of the three boxes was completely empty! Needless to say I was disappointed and contacted someone immediately. I had to submit pictures of what was received and also the packaging slip. Now I am waiting for someone to reship the earrings I paid for and didn't get.

Date of experience: December 16, 2022