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SuperJeweler

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop SuperJeweler.com today for diamond engagement rings, wedding bands, promise rings, diamond studs and more at the lowest prices online!


superjeweler.com
Founded in 2001
New York, NY, United States
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SuperJeweler Reviews Summary

The company has garnered a mixed reputation, characterized by high product quality and positive customer experiences, particularly regarding the beauty and value of their jewelry. Many customers express satisfaction with their purchases and commend the efficient ordering process. However, significant concerns arise regarding shipping delays and inconsistent customer service, with reports of poor communication and unresolved issues. While some customers appreciate prompt resolutions, others have faced challenges with returns and order tracking. Overall, the company demonstrates potential for customer satisfaction but must address service reliability to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

service
358
value
100
shipping
103
quality
1,511
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57,511 reviews

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Maryland
1 review
0 helpful votes
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Satisfaction
January 3, 2023

Great good customer experience and stand up company.

Date of experience: January 2, 2023
Texas
1 review
0 helpful votes
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Satisfaction
February 1, 2023

It takes much time going through checking out diamond size color etc. Then you're not certain you have picked the correct size. Lots of guess work. Not real happy about that. Then once you have made a selection you're still not sure you have made the right decision.

Date of experience: January 2, 2023
Illinois
1 review
0 helpful votes
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Perfect
January 1, 2023

Great price, great quality, easy process, could not have asked for a better experience.

Date of experience: January 1, 2023
North Carolina
1 review
0 helpful votes
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Great Product!
January 1, 2023

Easy to order and products are good. I will be purchasing from them again.

Date of experience: December 31, 2022
California
7 reviews
0 helpful votes
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Great products and great prices!
December 31, 2022

Fast and easy to find what I wanted and order it...arrived quickly and as expected.

Date of experience: December 31, 2022
Washington
1 review
0 helpful votes
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Ok store just a few issues product wise
December 31, 2022

The ring I got did not look like the item on the website the stone was not the same color at all. Then the band was so so thing it can easy bend. The certificate cards the items come with are so fake looking the wording was woreout looking an kinda blurry. If you ask me the paperwork is garbage. The earrings I got were small like I wanted an look pretty but I don't like how the post don't have a screw part cause these can easily fall out an not secure only cheap earrings come this way

Date of experience: December 31, 2022
Hawaii
2 reviews
0 helpful votes
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Beautiful earrings
December 31, 2022

Super fast shipping and great packaging! Would definitely recommend. Great value!

Date of experience: December 31, 2022
Georgia
2 reviews
0 helpful votes
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A great experience
December 31, 2022

This is a beautiful ring; I am grateful to have found this site. I will definitely be sharing your website with all my friends. It is absolutely perfect for me.

Date of experience: December 31, 2022
Tennessee
1 review
0 helpful votes
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Very satisfied
December 31, 2022

I recommend creating an account so you can check the progress. I did, and I felt comfortable that things were in motion, even though it took a little bit of time. I was very happily surprised when I opened the box and it was so nice.

Date of experience: December 30, 2022
California
1 review
0 helpful votes
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Good Value
December 31, 2022

Arrived sooner than expected.
Stone is beautiful and is the color and shape I wanted.

Date of experience: December 30, 2022
Florida
1 review
0 helpful votes
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Delivery
December 30, 2022

My item arrived much sooner than expected! Very pleased with the whole process.

Date of experience: December 30, 2022
Maryland
1 review
0 helpful votes
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No return call
January 29, 2023

I have left several messages to cancel a order, with no return call

Date of experience: December 29, 2022
Oregon
1 review
0 helpful votes
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Slow
January 28, 2023

Ordered earings for my wife's Christmas gift o. December 11th. They were to ship by the 16th. That came and went. They finally got them to FedEx on the 21st.My wife got her Christmas gift today the 28th of December. Messaging them was a waste of my time.

Date of experience: December 28, 2022
North Carolina
1 review
0 helpful votes
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Nice jewelry just as described
December 29, 2022

Superb customer service and quality of jewelry. I see will return.

Date of experience: December 28, 2022
New York
1 review
0 helpful votes
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Great
December 28, 2022

Great product. The only thing I didn't like was that I paid for express shipping to get next day and I didn't get next day.

Date of experience: December 28, 2022
Texas
2 reviews
0 helpful votes
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Nice necklace
December 28, 2022

Found similar to what i was looking for at an affordable price. Really fast shipping too!

Date of experience: December 27, 2022
Ohio
1 review
0 helpful votes
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Review
December 27, 2022

I understand the weather
But I paid extra for overnight delivery by Christmas and received them two days later.
And if u follow the route they traveled you will understand why two days late
Thank you!

Date of experience: December 27, 2022
New Jersey
1 review
0 helpful votes
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Amazing ring
December 27, 2022

It arrived early and it was a beautiful ring, big, shiny, and very clear. I couldn't have asked for bitter. She is in love with her new ring.

Date of experience: December 27, 2022
Washington
1 review
0 helpful votes
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Wrong item shipped
January 26, 2023
Updated review

Almost too much selection. If there is such a thing. I am always happy with my purchases from SJ. Their jewelry gets many compliments and my lady absolutely loves everything from them. Will buy again. 5 starts. Fast shipping too. Not this time. Two sets of diamond earrings and both are the wrong size. Hopefully they will correct this soon and I will update my ratings

Date of experience: December 27, 2022

Almost too much selection
December 18, 2022
Previous review

Almost too much selection. If there is such a thing. I am always happy with my purchases from SJ. Their jewelry gets many compliments and my lady absolutely loves everything from them. Will buy again. 5 starts. Fast shipping too

Date of experience: December 17, 2022
California
1 review
0 helpful votes
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False advertisement
December 26, 2022

Not happy. This earring can easily get stuck in a sweater. Cheap looking, not what they advertise. The color is off and the size of the diamond is off.

Date of experience: December 26, 2022