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SuperJeweler

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop SuperJeweler.com today for diamond engagement rings, wedding bands, promise rings, diamond studs and more at the lowest prices online!


superjeweler.com
Founded in 2001
New York, NY, United States
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SuperJeweler Reviews Summary

The company has garnered a mixed reputation, characterized by high product quality and positive customer experiences, particularly regarding the beauty and value of their jewelry. Many customers express satisfaction with their purchases and commend the efficient ordering process. However, significant concerns arise regarding shipping delays and inconsistent customer service, with reports of poor communication and unresolved issues. While some customers appreciate prompt resolutions, others have faced challenges with returns and order tracking. Overall, the company demonstrates potential for customer satisfaction but must address service reliability to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

service
358
value
100
shipping
103
quality
1,512
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57,511 reviews

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Virginia
1 review
0 helpful votes
Follow Lydia H.
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All my purchases are delivered fast and quality of jewelry are very good.

Date of experience: January 17, 2023
North Carolina
1 review
0 helpful votes
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Once Lost now Found
January 15, 2023

Was looking to replace lost birthstone ring and this one is exactly like the one I lost. Exactly what I was looking for!

Date of experience: January 15, 2023
California
1 review
0 helpful votes
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Fast Delivery but poor quality
February 11, 2023

Product arrived quickly but the black diamond has a scratch/line across the center.

Date of experience: January 12, 2023
Colorado
1 review
0 helpful votes
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Great service
January 12, 2023

Great service, awesome quality, fast and easy purchase

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Date of experience: January 12, 2023
North Carolina
1 review
0 helpful votes
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Very good
January 12, 2023

Very good. Arrived as indicated. Glad you were able to provide as promised.

Date of experience: January 12, 2023
Florida
1 review
0 helpful votes
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Outstanding Value
January 12, 2023

The 2ct diamond earrings were a homerun.she absolutely loved them and was impressed by the gift box LED light that shines when the box opens.

Date of experience: January 12, 2023
New York
1 review
0 helpful votes
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Love it.
January 11, 2023

The package came quickly.
Perfect size of the earrings.

Date of experience: January 11, 2023
California
1 review
0 helpful votes
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Best prices
January 11, 2023
Updated review

I usually like the things that I buy from Super Jewelers. Every now and then I run into a problem with their website.
I was trying to order a ring, but it would not allow me to put in a size. Every day they would send me a reminder that I did not finish my order, and everyday I would try again. It still would not let me put in a size. So I guess I was not meant to get that ring. That's ok I didn't need to spend the money.

Date of experience: January 10, 2023

I was trying to order a ring, but it would not allow...
January 28, 2023
Previous review

I was trying to order a ring, but it would not allow me to put in a size.

Date of experience: December 29, 2022

I was adding other items to my cart, but the prices...
December 28, 2021
Previous review

I was adding other items to my cart, but the prices were coming up with a higher price than what was listed when I added them. They would not change even if I put the code in again.

Date of experience: November 28, 2021

I would prefer when I continue shopping to go back...
November 16, 2021
Previous review

I would prefer when I continue shopping to go back to where I left off.

Date of experience: November 15, 2021

Your website is not easily maneuverable
July 14, 2020
Previous review

Your website is not easily maneuverable.

Date of experience: July 13, 2020
Pennsylvania
1 review
0 helpful votes
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They created numerous unecessary delays and this Christmas gift wasn't even ready for New Year's. I was not alerted that a signature would be needed for such an inexpensive item. I won't consider using your company again untio FedEx goes out of business.

Date of experience: January 10, 2023
California
2 reviews
0 helpful votes
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Super Deals
January 10, 2023

Great job, loved the 2 rings and 2 necklaces I bought!

Date of experience: January 10, 2023
Georgia
1 review
0 helpful votes
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Great products, awesome price
January 10, 2023

You often raise an eyebrow when prices are so reasonable but after purchasing, now, four different pieces from this company, I can attest to the quality at an incredible price.

Date of experience: January 9, 2023
Illinois
1 review
0 helpful votes
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Repeat Customer of Several Years
January 10, 2023

This was not my first SJ purchase and won't be the last. Their value is phenomenal and their communication throughout the process is top notch. If you have not signed up with your email, you should do so, because when they have a sale, they have genuine bargains like no other, and on quality merchandise. I am very pleased with all of the items I have purchased from them. They arrive exactly as described.

Date of experience: January 9, 2023
Ohio
1 review
0 helpful votes
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Great so far
January 9, 2023

Loved the bracelet I ordered. Still waiting on a refund for two other bracelets though. Hopefully I'll get it soon.

Date of experience: January 9, 2023
Florida
1 review
0 helpful votes
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Shopping with Super Jeweler
January 9, 2023

The overall experience was great. Shipping was fast and quick

Date of experience: January 9, 2023
Georgia
1 review
0 helpful votes
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Great place to shop for jewelry!
January 7, 2023

You never know what to expect when ordering online but when my ring arrived it was just as beautiful as the picture online. This was my first time ordering from this site and I am 100% satisfied with my purchase.

Date of experience: January 7, 2023
Tennessee
1 review
0 helpful votes
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Happy wife happy life
January 7, 2023

The transaction went very smoothly,and the shipping was unbelievably fast! My wife was very pleased with the ring. Thank you!

Date of experience: January 6, 2023
Georgia
1 review
0 helpful votes
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Kept me informed!
January 6, 2023

SuperJeweler kept me informed throughout the purchase, shipping, and delivery process!

Date of experience: January 6, 2023
Florida
2 reviews
0 helpful votes
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Amazing satisfacton
January 5, 2023

Amazing products priced right. The process was easy and efficient with fast shipping

Date of experience: January 5, 2023
Wisconsin
1 review
0 helpful votes
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Pleased with seller
January 4, 2023

I ordered and received a ring and am very happy with it. I saw the earrings on sale and now ordered them.

Date of experience: January 4, 2023
Alabama
2 reviews
0 helpful votes
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Great products
January 3, 2023

I enjoyed my items that was received. Great durability and long lasting I hope. Thanks for my items!

Date of experience: January 3, 2023