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SuperJeweler

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop SuperJeweler.com today for diamond engagement rings, wedding bands, promise rings, diamond studs and more at the lowest prices online!


superjeweler.com
Founded in 2001
New York, NY, United States
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SuperJeweler Reviews Summary

The company has garnered a mixed reputation, characterized by high product quality and positive customer experiences, particularly regarding the beauty and value of their jewelry. Many customers express satisfaction with their purchases and commend the efficient ordering process. However, significant concerns arise regarding shipping delays and inconsistent customer service, with reports of poor communication and unresolved issues. While some customers appreciate prompt resolutions, others have faced challenges with returns and order tracking. Overall, the company demonstrates potential for customer satisfaction but must address service reliability to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

service
358
value
100
shipping
103
quality
1,511
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57,511 reviews

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Florida
1 review
0 helpful votes
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3.3mm gold chain
May 16, 2023

Very good excellent look like good product and very easy to place order

Date of experience: May 15, 2023
Florida
1 review
0 helpful votes
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Total lies
June 14, 2023

Total lies Never told about $140 chart to place an order that is ridiculous and I'm doing the cancel my credit card you people did not do what you said you were gonna do I will never do business what do you get

Date of experience: May 14, 2023
California
1 review
0 helpful votes
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Nothing to say. Good
May 13, 2023

Very fast and efficient. Ordered and two days later had it. In time for mothers day

Date of experience: May 13, 2023
Florida
1 review
0 helpful votes
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SoThe price point was perfect and I was able to select the metal I wanted, platinum. So convenient too, I can use my Amazon account

Date of experience: May 13, 2023
North Carolina
2 reviews
0 helpful votes
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Very easy to order; I got all of my concerns addressed after placing my order…SO IMPORTANT! Customer service told me that they will get this item delivered by 5/18/23!
I have zero wiggle room in my delivery date… thank you again… you have helped to make this probably my very best anniversary…
Sincerely
Joe Spallino
AWESOME!

Date of experience: May 12, 2023
Arkansas
1 review
0 helpful votes
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Outside of slow shipping and processing, the ring made it in before the date and it was very nice. I'll shop with again but would be much happier if the shipping/processing speed picked up.

Date of experience: May 12, 2023
Arizona
1 review
0 helpful votes
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Delivery
June 9, 2023
Updated review

My order came fairly quickly: in time for Mother's Day. Thank you.

Date of experience: May 12, 2023

So far so good
May 3, 2023
Previous review

So far so good

Date of experience: May 3, 2023
Colorado
1 review
0 helpful votes
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Great Service
May 12, 2023

Jewelry shopping, made easy.
I will definitely shop Super Jewelry
Again.

Date of experience: May 12, 2023
Pennsylvania
1 review
0 helpful votes
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I found the site very simple to navigate and found exactly what I wanted. I received my order within a week and absolutely love my ring. It's simply beautiful.and good quality.

Date of experience: May 12, 2023
South Carolina
1 review
0 helpful votes
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Extremely happy
May 12, 2023

I was so thrilled about the quality of this ring. It is gorgeous. I will definitely order from this company again. The item is exactly as it was stated.

Date of experience: May 12, 2023
North Carolina
2 reviews
0 helpful votes
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A Mothers day dream! Fast shipping, above snd beyond
May 11, 2023
Updated review

My first pair that I had in 14k white was stolen and replaced them with these to only find them gone as well. Both gifts to me from my husband that just passed away. So now, I'm buying these for myself, Happy Mothers day to me...You guys are great. Thank you for such a great price SJ

Date of experience: May 10, 2023

Im shaking so hard, my engagement ring was stolen and...
March 28, 2021
Previous review

Im shaking so hard, my engagement ring was stolen and when i found this one, i cried! And the financing made it possible. I am so excited and scared at the same time! Thank you Superjewelers. I cant wait to see it!

Date of experience: March 28, 2021
Indiana
1 review
0 helpful votes
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Emerald earrings
May 10, 2023

Nice. Arrived quickly. Just like picture. Very nice

Date of experience: May 10, 2023
Missouri
1 review
0 helpful votes
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EARRINGS FOR Granddaughter
May 10, 2023

Wanted small diamond stud earrings for my young granddaughter, They are very pretty. Think she will be very pleased!

Date of experience: May 10, 2023
Texas
1 review
0 helpful votes
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Amazing
May 8, 2023

My overall experience was great and easy to find a ring I was looking for

Date of experience: May 8, 2023
Massachusetts
1 review
0 helpful votes
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Disappointed sadly
June 7, 2023

Unfortunately I was disappointed by the "nearly" half carat sizing of these earrings. They look much smaller than the 1/2 carat total ones I currently own. These were going to be a graduation gift for my daughter but I am hesitant to do so now.

Date of experience: May 8, 2023
Ohio
1 review
0 helpful votes
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Great experience
May 7, 2023

First time! Easy to shop and very happy with my ring!

Date of experience: May 7, 2023
Ohio
2 reviews
0 helpful votes
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Nice piece
May 6, 2023

User friendly will order from company again. Recommend to anyone!

Date of experience: May 6, 2023
Colorado
2 reviews
3 helpful votes
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Size
May 6, 2023

Smaller than anticipated would exchange for 1 carat if possible expect to pay more

Date of experience: May 5, 2023
Florida
2 reviews
0 helpful votes
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Not good
June 5, 2023

The necklace is tiny not big enough even for the baby

Date of experience: May 5, 2023
Maryland
1 review
0 helpful votes
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Gorgeous
May 5, 2023

Item came very quickly and showcased in a nice box and has a built in light. Makes for a dazzling display if you are giving as a gift. So beautiful.

Date of experience: May 4, 2023