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Shop SuperJeweler.com today for diamond engagement rings, wedding bands, promise rings, diamond studs and more at the lowest prices online!
SuperJeweler Reviews Summary
The company has garnered a mixed reputation, characterized by high product quality and positive customer experiences, particularly regarding the beauty and value of their jewelry. Many customers express satisfaction with their purchases and commend the efficient ordering process. However, significant concerns arise regarding shipping delays and inconsistent customer service, with reports of poor communication and unresolved issues. While some customers appreciate prompt resolutions, others have faced challenges with returns and order tracking. Overall, the company demonstrates potential for customer satisfaction but must address service reliability to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Im really excited, it came sooner than expected. I got everything at a reasonable price and it was all worth it
This was my first time shopping with Super Jewelers. It was a very good experience. The shipping was fast and the product was as shown on the website.
I ordered an item from this company in which I never received and was returned to them. They have promised over and over again to refund my money and they have went as low to generate another charge to my credit card and then withdrew the charge as a lame attempt to show me they tried to refund
I was pleasantly surprised with the clarity and brilliance of the diamonds. Although the diamonds are diminutive in size the sparkle they send out makes them appear much larger.
My girlfriend loves these. Real diamonds, at an incredible price. I'll be coming back for the ring.
Love the diamond earrings- so beautiful! Would buy again.
High quality diamond.Received
Immediately as promised and expected.I was apprised of the shipment date and time of actual delivery.
I was searching for a 12-14mm pearl necklace. Super Jeweler had what I wanted and it was on sale! Super fast service and delivery was quick and professionally done. I love my shopping experience with Super Jeweler!
Very good, although I would have appreciated more communication by email before the earrings shipped.
Having never ordered jewelry online, I was hesitant and skeptical as I placed my order.
The order arrived much sooner than expected and the ring is PERFECT!
The lady who assisted me,(Karen) could not possibly been more helpful, kind and considerate. She answered all of my questions, assured the prompt delivery and followed up to assure my purchase was exactly what I wanted. With the sorry state of customer service prevalent in today's world, Karen went above and beyond not only my expectations, but at a level that I would hope to encounter everywhere.
The savings I realized on price was considerable but the treatment I encountered was far greater and made this exchange one I am happy to share here and elsewhere.
Easy, quick processing and delivery. Very pleased with the diamond earrings and happy to receive them before Christmas!
These are such poor quality earrings, if they are even diamonds, they are very cloudy and have no sparkle. The item I purchased had screw back earrings. The ones that have arrived not. They feel like something out of a Christmas cracker
For the price of this necklace, it is worth the money. This was a gift, so the person I gave the necklace to is enjoying the necklace.
The aquamarine stone was nearly void of any color, and the chain was very low end. Upgraded the chain from a leading retailer, so overall the set looks great now, to present as a gift. The SJ price was unbeatable and shipping was very fast (quicker than original estimated delivery). Still a positive experience an will use SJ again.
Purchased from this site before and was very happy. If this is here by Christmas I will be happy
Seems like the color of the metal it changing or tarnishing after a week after gifting. Will see if continues.
Largely positive experience in the ordering process
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members