SuperJeweler
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SuperJeweler
superjeweler.com

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SuperJeweler Reviews Summary

Positive Highlights

  • The jewelry quality exceeds expectations for the low prices.
  • Shipping is often fast, with several customers receiving orders within a week.
  • The layaway option is convenient for budget-conscious shoppers.

Negative Highlights

  • Customer service can be unresponsive, leaving some customers without help for weeks.
  • Refund process is problematic, with reports of partial refunds and long delays.
  • Shipping delays and lack of tracking updates cause frustration for some buyers.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

May 21, 2026

Ordered a beautiful pair of S earrings. They are a gift to my daughter in law. I received it quickly and love them. Can't wait to see her response when she gets them this weekend.

Jan 4, 2026

I have nothing bad to say about super jewels. I received my order in record time and the blue diamond earrings are absolutely gorgeous. The necklace and matching diamond earrings were beautiful it was a gift and my daughter loved them. We play yankee swap but I was the banker I had envelopes filled with gold bars and sliver pieces. Some large silver and some small with double pieces or just one. They all picked a number 1 -9 and off we went. They had so much fun stealing from each other to get the gold pieces and large silver pieces you guys made this all happen by offering gold and silver at great prices. Thank you for making my Christmas a perfect on one. Patti

Jul 31, 2026

Bad customer service. I've been waiting on a diamond bracelet for 6 weeks. I've called. I've left messages. I've left emails and nothing. It was supposed to be a birthday gift and now it's to late. I've order things in the past and they came the next week with no problems. This time when there is a problem no one will respond to take care of it.

Mar 5, 2026

I have put my Super Jewelry pieces up to comparison with other jewelry stores and mine always comes out on top. Everyone else is always so upset when they find out what a fabulous deal I got for a piece that is better made and looks better than there big chain pieces.

Jan 6, 2026

Shipping was quick, 5 days, However the gold doesn't look real. My earring posts are crooked. Before spending more money with the company I am going to get my items verified by a local jeweler.

Apr 25, 2026

The layaway was easy to start, they were very flexible had any issues came about. Overall very satisfied with this company and the product I received. Definitely will recommend to anyone looking for quality jewelry at a great price.

Mar 1, 2026

The item from December never had any tracking details, it showed up all of a sudden in my mailbox. The most recent purchase was again delayed and sat for greater than 24 with out and package movement, and for a item appraised at $4k not to need a delivery signature is concerning, as I am looking g to purchase a 3 carat ring for an upcoming anniversary

Jun 3, 2026

Earrings were remade to have post in center as advertised rather than off center. Pendant 's diamond was replaced with a flatter wider stone allowing stone/setting to lay with stone showing in lieu of rolling over to one side. Wish setting' s base was made wider as well and 20 inch chain option provided as well.

Feb 1, 2026

I have ordered two times so far from Superjeweler's. My experience both times was positive. The items that I ordered were just as pictured and described. Shipping did not take long at all. I live in the U.S. and it took about a week. The quality of the items I ordered are just as described from stone size to diamond clarity. The items are legit. This proves the integrity of the company. For the low prices they offer, I was seriously expecting fakes being passed off as real. That is not the case at all. The only suggestion I have is including a slip or card witht the purchase verifying the products authenticity. SuperJewler's has a lifetime customer in me. I encourage anyone who is not sure to put your worries aside. You won't be disappointed.

Mar 19, 2026

I tried to submit this review twice; I'm not sure what the error was with submitting it. I was away from the house on travel when it was delivered, but my son received it for me. I really think the ring is beautiful and had no issues with the layaway of this beautiful ring. I was able to get it out of layaway early, and it arrived a couple days after payoff. Really easy this time.

Mar 27, 2026

I ordered February 28, there was a little bit of hassle because of the weather on the other side of the US, but they were very helpful and very communicative, which was amazing because some places do not do that but consistent updates made me feel less anxious about my package.

Oct 23, 2025

I ordered a necklace via layaway with the final payment paid on June 20,2025. I queried several times both via phone message and the contact form for the status of the necklace. I finally got a sales rep on the phone in October and was informed that they couldn't fulfill the order. I asked for a refund and was informed that I had to wait on the business office to process a refund. I finally received a partial refund of $248.33, not the $2,489.98 I am owed. I was informed via email "We have to refund the payments the same way we received them, as the refund is going through the system. The balance amount will be refunded soon." Complete nonsense. I have filed a complaint with the Better Business Bureau. Superjeweler never contacted me to inform me they couldn't fulfill the order and now won't refund my money. I strongly urge caution in becoming their customer.

Jan 4, 2026

I like it but nowhere on necklace or charm does it state that it is a real 1/2 carat anywhere. Is this white gold plated? I seen the orginial price and I bought this due to it being on sale, its very tiny but beautiful. Fast shipping.

May 21, 2026

Cute necklace. After I placed my order I received an email stating my necklace was on the way. I received it in a timely manner and was very pleased with the look.

Mar 7, 2026

I have been buying from Super jewellers for several years and I find their products to be top notch. I have always received compliments when I wear their products. I have recommended them to several friends and have gifted friends jewelry from this wonderful establishment

Jan 3, 2026

I had a very pleasant experience with Super Jeweler. The earings look great and the lighted box was a nice addition. They arrived in time for Christmas. Wouldn't hesitate to shop with them again.

Mar 2, 2026

This is the 1st time I have ordered, upon receiving them I was amazed at their beauty, and size appearance. Time will tell how well they will stay this lovely snd how happen will stay. Hope it will remain top notch!.

Mar 28, 2026

Nice site, easily get distracted due to the beautiful jewelry! The sale was terrific and I was able to purchase the diamond earrings without blowing my budget. Can't wait to give the beautiful earrings to my daughter's 50th birthday. Always kept me apprised of the order and delivery.

Jan 5, 2026

You cannot track your shipment without creating an account. You arent sent a tracking number, just an order number which is useless without an account. Shipping was fast and jewelry is better quality than expected.

Feb 6, 2026

There's almost nothing I can't find on their site that I've been looking for. They have a great selection and I love the gift cards.

Jan 17, 2026

This was a very easy transaction and they did exactly as promised and kept me informed all the way. Nice product, great experience.

Jan 8, 2026

Ordering was quick and effortless. Earrings arrived earlier than expected, and over the holidays that is so appreciated. Will purchase again 100%

Jan 15, 2026

I was supposed to have these by Christmas. Of course. I didn't. I had also ordered 2 other items weeks before Christmas and NONE of them arrived on time. I'm still looking for my expedited shipping fees to be refunded. Service was horrible. I was given other people's tracking numbers to makee think my items had been shipped. UNSCRUPULOUS BUSINESS PRACTICES!

Jul 2, 2026

Sent multiple messages and email requesting a refund and or assistance. As of date I have not received a response. This is totally unacceptable.

Aug 1, 2026

I have been shopping at Superjeweler for more than 5 years. I have been satisfied with everything! Best value for beautiful jewelry.

Jan 11, 2026

Beautiful necklace just going to make sure it's a real diamond. Lol 1/2 act for $72 is Crazy. Is it a lab diamond or a real diamond?

Jan 2, 2026

Easy order processing, quick shipping, incredible deals and coupon codes, sweet freebies! Terrific experience all the way - thank you!

Mar 15, 2026

One issue I had was I didn't get my order one time It was payed for but found out it was no longer available Wish I was told it wasn't no longer available Did get my money back though

Jul 1, 2026

I was able to use the layaway option. It was great for what I needed. The process was great and the shipping was done once the item was paid off.

Feb 12, 2026

I ordered this heart pendant w/chain for my wife for our anniversary & Valentine's Day! Easy ordering and fast shipping!

Mar 27, 2026

Overall the experience was good. Customer Service very efficient. Felt silver ring was a little tarnished when received.

Jul 4, 2026

When I received my order I was pleasantly surprised. Just what I hoped they would be. Clarity, size and feel.

Jan 10, 2026

Though I was skeptical at purchase, the stone and necklace were beautiful. And shipping was quite quick.

Feb 13, 2026

Products are lovely... staff is extremely helpful and even returns and/or problems handled with aplomb!

Aug 3, 2026

I always wanted a diamond pendant. Super Jeweler gave me that opportunity at an affordable price. And it's so pretty!

Apr 26, 2026

I love that there isn't a long wait for the jewelry. The quality is top notch.

Jan 8, 2026

Ordered the product and received it quickly. I was excited to see the earrings.

Feb 13, 2026

I always receive a quality piece at a reasonable cost and quick delivery.

Jan 3, 2026

I'm going to shop at Super Jewelers from now on and recommend them to my friends and family

Mar 9, 2026

Easy to order from shipped fast and packaged nice to protect merchandise.

Jan 9, 2026

Ordered 2 solitaire necklaces. Arrived earlier than expected. Great service. Great quality.

Apr 16, 2026

The prices can't be beat and the quality is top notch. This ring is absolutely gorgeous!

Jan 5, 2026

Isn't the first time buying from the site and won't be the last. Great prices and easy shipping.

Feb 19, 2026

The earrings are beautiful and quality made. Purchasing was easy and shipping was quick.

Mar 13, 2026

I was surprised at how quickly I received the necklace and it was what I was told it would be.

Jan 5, 2026

Whole experience was great found a great piece at a great price no problem no BS

Apr 17, 2026

Everything went well. Shipment came fast. The earrings are lovely.

Mar 12, 2026

Good overall experience. If you are not satisfied, they make it right.

Jan 9, 2026

Website is user friendly, great product description, easy purchase, fast delivery.

Reviews

Write a review
4.5
Reviews 2,608
5 Stars
70%
4 Stars
12%
3 Stars
6%
2 Stars
3%
1 Star
9%

Maryland
3 reviews
7 helpful votes
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Never Again
February 11, 2016

I ordered something for my wife last week. On Monday of this week they emailed me for order verification. No problem I understand the need for that. It is Thursday and I have not received a shipping notice or tracking. I call and the item is coming from a vendor and they have no earthly idea when it will ship! So, now I have to go buy my wife something else so she will have something for the special day. What a disappointment! Never again! My first order went well. This one is a nightmare and the gentlemen I spoke with could not have cared less! Never again!

Date of experience: February 11, 2016
Maryland
1 review
3 helpful votes
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Better late than never!
January 19, 2016

I have purchased 3 items from Superjeweler, and I have been very pleased with the quality of the items I purchased... when they FINALLY arrived!
In all 3 cases, the jewelry showed up anywhere from several days, to several weeks after the estimated delivery time! In fact, the engagement ring I purchased showed up 10 days after the promised delivery date, forcing me to rearrange elaborate engagement plans! It ended up costing me money for a deposit on a limousine rental, and having to replace flowers that died while waiting for the ring to arrive. And having to reschedule dinner arrangements that were made weeks in advance, etc... And customer service was no help at all! All they could say was "Sorry... it'll show up eventually"...

SuperJeweler attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 19, 2016
Ohio
1 review
4 helpful votes
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Worst experience & service ever!
January 10, 2016

My husband bought my ring in 2012. We had to send it back multiple times because they didn't resize it right. I didn't have it for 3 months! Then all way fine, we got married in 2013 had our first beautiful baby girl 2015. So after our daughter was born I sent my ring back to get resized again. Got it back fairly quickly was so excited... 3 days later it BROKE! The top broke off while I was in the shower running my fingers through my hair! So the top breaks off from getting caught in my hair? So we send it back again and it was a about a week before Thanksgiving. I emailed to check the status of my ring. Finally got a response that they received my ring on Dec. 6th, and processing would take 10-14 days. I emailed multiple times, a friend from James Free emailed 3xs called and left messages 4 times neither of us got a response. I finally got my ring back January 8th! So I went through holidays and family pictures with no ring, I told them I'd just like a replacement and not to fix my broken one because it wouldn't be strong and would more than likely break again, looking at my ring I'd say they just welded it back on because it sits lower than before. I still haven't heard a word from that company! We are taking my ring to James Free to have the diamonds looked over and if all is good putting them into a good strong ring!

Date of experience: January 10, 2016
Marissa F. — SuperJeweler Rep
over a year ago

We here at SuperJeweler take customer service and our feedback very seriously. It is our practice to correct every situation possible to our customer’s satisfaction. We do acknowledge a short delay due to holiday volume but have since replied to the email inquiry regarding the status of the repair. We stand by all of our products with a Lifetime Warranty and have honored a complimentary repair for this order. Should you need further support the dedicated customer service team is available via phone, email or live chat for your convenience.

California
1 review
2 helpful votes
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Scam artists... New Jersey of course!
December 11, 2015

Ring around the rosey pocket full of reindeer games my husband picked the most unique stunning amazing ring and the service rep was so thrifty with his new Jersey style of hey want To see this fine crafted in my coat trench. DONT WASTE TIME IM DEVESTATED THE RING HAS NKT ARRIVED. To top things off we purchased for other items the delay of the ring was because they wanted to make it specially handcrafted and to perfection however no excuse on why the four other items could not be sent in which time they were handcrafting is perfectly designed ring for myself do not order from these guys they are scam scam scam course out of New Jersey but based out of South Carolina how does that work I call in New Jersey line it transfers to South Carolina funny funny criminals.

Date of experience: December 11, 2015
Marissa F. — SuperJeweler Rep
over a year ago

We here at SuperJeweler take customer service and our feedback very seriously. We do have offices in both New York and North Carolina with staff happy to assist you from either office. We do acknowledge a short shipping delay due to holiday volume but worked diligently to be sure all orders were delivered in a timely fashion. We stand by all of our products with a Lifetime Warranty and full 60 day return policy, no questions asked. Should you need further support the dedicated customer service team is available via phone, email or live chat for your convenience.

GB
1 review
0 helpful votes
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Never Again
October 5, 2015

Not impressed at all bought a gold diamond ring for the wife from this site in GBP had to pay an extra £18.00+ in CASH to collect it from post office due to import duties these I was not told about when buying.On inspecting the ring the gold is very very thin at base and it was not anything like the size indicated on picture(made to look bigger)could have bought a better quality ring for the money here in UK without the wait and hassle.To be fair it was Royal Mail that load the import duties with their massive cut this typical of yet another privatised company with no conscience.

Date of experience: October 5, 2015
Marissa F. — SuperJeweler Rep
over a year ago

We here at SuperJeweler take customer service and our feedback very seriously and are saddened to see you were less than thrilled with your purchase. We stand by all of our products with a Lifetime Warranty and full 60 day return policy; no questions asked should you decide to return. Our dedicated customer service team is available via phone, email or live chat for your convenience.

Ireland
1 review
0 helpful votes
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Rip Off!
September 22, 2015

Ordered a ring for my GF's birthday and paid for delivery included and also insurance... Weeks went past and finally got an Email saying Ring was in Customs awaiting a Payment of £24.41 to release it! Absolute SCAM! Some other Shipping company had taken the delivery off DHL when it cleared Customs that wanted this extra charge. I did homework and NO duty is needed on items under £150 which my order was below. Will be taking this further. BEWARE of this Jewelery company and scam people!

Date of experience: September 22, 2015
GB
1 review
4 helpful votes
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Rubbish
August 15, 2015

Bought black diamond earrings which look light grey and like cheap rubbish. When they arrived I also had to pay a customs charge withich was not explained when I placed my order. BEWARE.

Date of experience: August 15, 2015
GB
1 review
4 helpful votes
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Stud earrings
April 18, 2015

I have been waiting weeks for my stud earrings, then I receive an email from the customs and excise demanding a third payment of the cost of the studs, I have no alternative but to pay this charge and I haven't even looked at the quality of the items. So buyers BE WARNED
Jenny B

Date of experience: April 18, 2015
Texas
3 reviews
22 helpful votes
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I ordered
December 29, 2014

I ordered. Pair of 4 carat diamond stud earrings from them & when they arrived, I compared them to a couple pairs of CZ. Earring studs that I have & the supposably diamonds had no more fire, color or clarity than he CZs. Then I took them to Costco's to compare them to some diamond studs of the same weight that I had seen there & there was no comparison, the Costco diamonds had a better color & clarity rating, & were 100 times brighter & shiner than the pitiful diamonds from Super Jeweler. So I packed up the studs that I had ordered & returned them by Fed Ex, & insured them for $10,000. I hope I get a refund, assuming that I will, I will go to Costco to buy my studs. There I know that I will get what I pay for, fair & square!

Date of experience: December 29, 2014
Washington
1 review
5 helpful votes
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I got the most beautiful black diamond eternity ring from Super Jeweler. It took less than a week to arrive and it is seriously breathtaking. Under $200 too! Some of their products look cheap, but many of them look really lovely. They have a ton of different price points for all budgets. I LOVE my ring!

Date of experience: November 20, 2014
Washington
1 review
2 helpful votes
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I bought a ring for my girlfriend's birthday. It came very late. It was useless. I would buy from mil eysh ouse.com which I used to buy from.

Date of experience: October 16, 2014
Texas
1 review
3 helpful votes
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I ordered a ring for my girlfriend's birthday on 1/18. Received an email that it was shipped 4 days later and here I am 25 days later, still waiting for the ring to arrive. Girlfriend's birthday has come and gone and I looked like an idiot because I had to scramble for another gift at the last minute. Superjeweler uses DHL to deliver, which is an awful service. They didn't have shipping info for 2 weeks after the package was allegedly dropped off. To top that off, they hand it off to USPS to deliver, and the package has been shuffling between distribution centers, sitting there for 3-4 days at a time, not being delivered to me. I feel like an idiot for not trusting these reviews. Do not do business with this company, they are scammers.

Date of experience: February 10, 2014
GB
1 review
3 helpful votes
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Illegally declared item as a gift when dispatching to me via their UK Website UK.super.jeweler.com which sold goods in british pounds and has UK Flag all over it. Turns out they illegally try to avoid paying UK import duties

Date of experience: January 4, 2014
Texas
1 review
9 helpful votes
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I ordered a pair of diamond earrings the day before Christmas. Shipped free and arrived in less than a week. Super great pricing and the packaging was more than fantastic!
(For all of the complainers ~ They clearly state on their site that item takes a few working days to ship)

Date of experience: January 3, 2014
Washington
1 review
2 helpful votes
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Ordered item on 11/27/13 believing this was more than enough time to receive the item and re-mail the item before Christmas. Learned today the items MAY ship on 12/16/13 to me because the company is backlogged due to holiday sales. Really?. Live Chat does not work on weekends. STAY AWAY!

Date of experience: December 9, 2013
California
1 review
2 helpful votes
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I ordered from their website and it said Guaranteed for Christmas. This was on 12/17/12. The very next day I was in a chat session with their company and they said there was a delay but they would upgrade it to next day and I would get it in time. So the very next day Friday still no tracking number. I chatted again and they guaranteed it would ship out on the weekend and my wife would receive it by Christmas. Low and behold no tracking number and they weren't available to contact until until after Christmas. I did receive a tracking number on Christmas Eve... Really? It was delivered Dec 26th. I called to complain and they apologized saying they were short staffed. Looking at other reviews, others were promised their merchandise by Christmas and they were lied to as well. Stay far away from this company.

Date of experience: December 26, 2012
Texas
6 reviews
25 helpful votes
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Fair warning
December 15, 2012

Fair warning. Your email box will explode with mailings of deal offerings from this site if you order from them or join their site as a customer. Sure, you can unsubscribe but they have such great deals all the time that you may not want to. If they had a filter of some sort to limit the number of emails you get each day it would be preferable.

As for their service: great customer service, semi-fast shipping, and lots of great daily deals on jewelry with lots of selection and inventory. I cannot comment fully on the quality of materials of the jewelry they offer as I am not a jeweler or an expert on such things. But I have been quite satisfied with the orders that have been shipped to me. Some items are smaller than they appear on website but I am more concerned with quality and professionalism. They seem fair and competent in their business practices. I will definitely be placing future orders.

Date of experience: December 15, 2012
Minnesota
1 review
3 helpful votes
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Poor customer service and ring looked way better online. The return process is so cumbersome, seems designed to frustrate the customer

Date of experience: February 8, 2012
Texas
1 review
3 helpful votes
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I bought an engagement ring for a small discounted price including free shipping. When my fiance had it apraised she cried. I thaought it was just my eye but it was noticeably yellow. The apraiser said it was a diamond but not of the quality I paid for. Refund was cumborsum. I might need to sew.

Date of experience: June 28, 2010

From the business

Business History

  • 877-888-0175
  • New York, NEW YORK, United States
  • Founded in 2001
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