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SuperJeweler

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop SuperJeweler.com today for diamond engagement rings, wedding bands, promise rings, diamond studs and more at the lowest prices online!


superjeweler.com
Founded in 2001
New York, NY, United States
Sponsored message from SuperJeweler
Up To 83% Off Retail | Use Code STIM2021
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SuperJeweler Reviews Summary

The company has garnered a mixed reputation, characterized by high product quality and positive customer experiences, particularly regarding the beauty and value of their jewelry. Many customers express satisfaction with their purchases and commend the efficient ordering process. However, significant concerns arise regarding shipping delays and inconsistent customer service, with reports of poor communication and unresolved issues. While some customers appreciate prompt resolutions, others have faced challenges with returns and order tracking. Overall, the company demonstrates potential for customer satisfaction but must address service reliability to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

service
358
value
100
shipping
103
quality
1,510
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57,511 reviews

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Nevada
1 review
0 helpful votes
Follow Lee M.
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I always shop here to get affordable quality jewelry for my wife. She is always excited when I get her a new piece from this company

Date of experience: December 31, 2017
GB
1 review
1 helpful vote
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Py order 9 dec, promised delivery before 25 dec was told it was dispatched 15th
On checking with DHL they didn't receive my order until 20th dec and was advised
They would not get it untll somtime Jan2018 nice xmas present (not) they don't reply to any contact e mail, live chat I will never deal with this again my advise stay clear
And deal with a reputable company not this shower of cowboys I have given them 1 star only because I cant give zero... Mr A Cook

Date of experience: December 21, 2017
Marissa F. — SuperJeweler Rep
over a year old

Archie,
Whatever happened, we are really sorry. Give us another chance to make you happy and we will come through.
All the shipping services let us and everyone down. It was all over the news.
I'm so sorry,
Andrew Fox
President

Georgia
1 review
0 helpful votes
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I didnt care much for my watch when I first got it because it wouldnt keep time... Now that Ive taken it to the jeweler and it works it will be one of my favorite watches, I have a serious watch fetish... thank you again for my pretty watch...

Date of experience: November 18, 2017
Illinois
1 review
0 helpful votes
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Gorgeous citrine bracelet
November 18, 2017

I received my citrine bracelet from Super Jeweler. All I can say is wow. It is so beautiful. It came quicker than expected. The bracelet came in a pretty bluish gift box with a white fancy bow, perfect for gifting. The bracelet has 11citrine stones with an easy slide on clasp, that reminds me of the Bolo necklaces. Citrine is my birthstone, so I was excited to get this bracelet. Super Jewelers did an excellent job!

Date of experience: November 17, 2017
Tennessee
1 review
0 helpful votes
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I love my bracelet that i won. It is so very beautiful. Its so amazing i just love how it sparkels with diamonds. Thank you so much

Date of experience: November 3, 2017
Marissa F. — SuperJeweler Rep
over a year old

Hi Heather! We're so happy to hear you love your SuperJeweler bracelet! We hope you visit us again soon and when you do, please use code thankyou10 for 10% off!

Canada
2 reviews
0 helpful votes
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I have had many dealing with superjeweler on many occasions and have always had amazing customer service

Date of experience: November 3, 2017
Marissa F. — SuperJeweler Rep
over a year old

Hi Karan! We're so happy to hear you love SuperJeweler! We hope you visit us again soon and when you do, please use code thankyou10 for 10% off!

North Carolina
1 review
0 helpful votes
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Excellent!
October 22, 2017

I absolutely love the ring I won absolutely beautiful! Very fast shipping! I am going to go to super jeweler for every jewelry need I have. They have the most beautiful jewelry!

Date of experience: October 21, 2017
Marissa F. — SuperJeweler Rep
over a year old

Hi Kasey! We're so happy to hear you love your SuperJeweler ring! We hope you visit us again soon and when you do, please use code thankyou10 for 10% off!

Arkansas
1 review
0 helpful votes
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Stunning Earrings!
October 21, 2017

The crystal earrings I got from SuperJeweler were much prettier when I got them than they were in the picture and the price was right too! I showed them to my sister when I went to visit her in the hospital and she loved them so much, I gifted them to her.

Date of experience: October 20, 2017
Marissa F. — SuperJeweler Rep
over a year old

Hi Mary! We're so happy to hear you love your SuperJeweler earrings! We hope you visit us again soon and when you do, please use code thankyou10 for 10% off!

Georgia
1 review
4 helpful votes
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Horrible order experience. I applied a code for 35% off which was accepted but they charged my card for full amount. No response from email, phone, or online chat with agent.

Date of experience: October 14, 2017
Marissa F. — SuperJeweler Rep
over a year old

Hi, Lana. We are so sorry to hear that you were unable to reach one of our Customer Service reps. Can you please reach out to us on Facebook with your order number or the email you used to make your purchase with us? You can find us by searching SuperJeweler on Facebook. Thank you and we look forward to hearing from you to help you with your inquiry.

Pennsylvania
1 review
0 helpful votes
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I don't know how they do it -- SuperJeweler offers a vast and varied drool-worthy display of stunning in-style jewelry at super-low prices!

Date of experience: October 2, 2017
Marissa F. — SuperJeweler Rep
over a year old

Hi Maria! We're so happy to hear you love your SuperJeweler piece! We hope you visit us again soon and when you do, please use code thankyou10 for 10% off!

California
1 review
0 helpful votes
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Stunning
October 3, 2017

I absolutely love the bracelet I won. Its so beautiful. Thanks so much. I will wear it everyday and everywhere.

Date of experience: October 2, 2017
Marissa F. — SuperJeweler Rep
over a year old

Hi Crystal! We're so happy to hear you love your SuperJeweler bracelet! We hope you visit us again soon and when you do, please use code thankyou10 for 10% off!

Ohio
1 review
0 helpful votes
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I was so happy to have won this necklace having said this I will be sure to buy something from Super Jeweler in the future. The necklace was very pretty! I will be giving this my niece for Christmas & I will be sure to tell everyone it came from Super Jeweler. Again thank you so much you made my day!

Date of experience: October 2, 2017
Marissa F. — SuperJeweler Rep
over a year old

Hi Lisa! We're so happy to hear you love your SuperJeweler necklace! We hope you visit us again soon and when you do, please use code thankyou10 for 10% off!

Utah
1 review
0 helpful votes
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I love SuperJeweler, they offer the best prices on the market and quality products! I tell everyone I know about SuperJeweler and will be buying from them for years to come!

Date of experience: August 25, 2017
Marissa F. — SuperJeweler Rep
over a year old

Hi Cathy! We're so happy to hear you love your SuperJeweler items! We hope you visit us again soon and when you do, please use code thankyou10 for 10% off!

Maine
1 review
0 helpful votes
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Love my necklace
August 24, 2017

I love my diamond arrow necklace it's so pretty I received it so fast great quality love the chain it's dainty but strong. I'm very pleased with the service from Super Jeweler Thank you!

Date of experience: August 24, 2017
Marissa F. — SuperJeweler Rep
over a year old

Hi Jeanne! We're so happy to hear you love your SuperJeweler necklace! We hope you visit us again soon and when you do, please use code thankyou10 for 10% off!

Pennsylvania
1 review
0 helpful votes
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Unique earrings.
August 24, 2017

Received the howlite earrings and they are not just beautiful, they are unique. Perfect accent to just about any outfit and for any occasion.

Date of experience: August 23, 2017
Marissa F. — SuperJeweler Rep
over a year old

Hi Mary! We're so happy to hear you love your SuperJeweler earrings! We hope you visit us again soon and when you do, please use code thankyou10 for 10% off!

Massachusetts
1 review
0 helpful votes
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Perfect
August 24, 2017

Love my diamond filigree ear climbers. Absolutely stunning and elegant the design of the back is perfect it's long enough to make sure the earring is secure and the craftsmanship is outstanding

Date of experience: August 23, 2017
Marissa F. — SuperJeweler Rep
over a year old

Hi Stephanie! We're so happy to hear you love your SuperJeweler ear climbers! We hope you visit us again soon and when you do, please use code thankyou10 for 10% off!

Wisconsin
1 review
0 helpful votes
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Pearl bracelet
August 24, 2017

I love the bracelet. It is beautiful. It was fast delivery. Truly a nice addition to my jewelry everyday.

Date of experience: August 23, 2017
Marissa F. — SuperJeweler Rep
over a year old

Hi Tami! We're so happy to hear you love your SuperJeweler bracelet! We hope you visit us again soon and when you do, please use code thankyou10 for 10% off!

New York
1 review
0 helpful votes
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Beautiful
August 12, 2017

I absolutely love everything about this bracelet! I can get it on with no trouble and I love being able to do that without trying to find someone to help me. I have received so many compliments on how stunning it it! Thank you!

Date of experience: August 12, 2017
Marissa F. — SuperJeweler Rep
over a year old

Hi Sara! We're so happy to hear you love your SuperJeweler bracelet! We hope you visit us again soon and when you do, please use code thankyou10 for 10% off!

Louisiana
1 review
0 helpful votes
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Very nice!
August 11, 2017

I received a beautiful 18inch inital necklace with small diamonds surrounding it. It was ordered and had a very fast delivery

Date of experience: August 10, 2017
Marissa F. — SuperJeweler Rep
over a year old

Hi Karen! We're so happy to hear you love your SuperJeweler necklace! We hope you visit us again soon and when you do, please use code thankyou10 for 10% off!

Pennsylvania
1 review
0 helpful votes
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I got a watch for a friend of mine. Didn't pay much for a expensive looking watch. He told me to take it back because it cost to much but with the great prices at Super Jewerly I can get a great gift for a friend and something for myself with the money I saved. Ty Super Jewerly!

Date of experience: August 10, 2017
Marissa F. — SuperJeweler Rep
over a year old

Hi Diana! We're so happy to hear you love your SuperJeweler watch! We hope you visit us again soon and when you do, please use code thankyou10 for 10% off!