On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Super.com Reviews Summary
Super.com has a rating of 3.7 stars from 2,265 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 11th among Hotels sites.
We monitor reviews for authenticity
*******
Thank you for contacting Days Inn Customer Care.
We would have been so happy to help you with your concern however your reservation was not confirmed through our Days Inn website, reservation center or directly with the hotel.
Please contact the agency used to confirm your reservation. We apologize, but we do not have access to your reservation details; therefore, the representatives at the agency where your reservation was confirmed are better equipped to assist with your request.
We sincerely appreciate your choice in Days Inn and we look forward to assisting you with your future travel needs!
Need desperate with this claim! If I don't hear anything by Friday 9-8-23 I'm calling your local Senator.
Fast, convenient and affordable. Thank you super.com!
Very clean quiet staff was awesome breakfast is good and overall just what I needed to get some me time
Saved over 20% on my hotel room using super.com. Never thought I would be getting such a nice room at such a cheap price
I booked Luxe Sunset Hotel through Super.com. Rate was $414 for two nights when hotel and other sites offered $618 plus fees. Hotel was surprised to see the savings. Smooth transaction.
This company set a different date for my check in during the payment process. After I paid I realized it was a wrong date. I called them right away and they would not refund me. Total scam company.
Hi There,
We are truly sorry that you had trouble with your reservation. Please note that we do not have the ability to modify any reservations or change your research.
Reservations are made based on your search criteria. If the dates you selected are sold out, we let you know and show the next available dates, so it's important you double-check your booking details before you complete your reservation. This includes checking the dates, location, and price. It's also a good idea to review our cancellation policy so that you know what to expect if you need to change or cancel your reservation.
In this case we were able to cancel and refund your booking.
Regards
This is the first time I am using Super. It is quick and it gives you the best deal! I will use Super next time for my next holidays!
I booked a hotel through super.com and had problems at the hotel which prompted me to shorten my stay. The fine print did state that my booking was non refundable, and un modifiable, but the hotel assured me that if I submitted written proof from them that they agreed to shorten my stay, that super would issue a refund for the unused days. When I contacted super, they said that they would issue a refund with proper documentation, and that I would have to pay a $30 processing fee. I agreed to the terms, provided all necessary documents but they still won't issue the refund. I tried chatting with their CS team but they could not/would not help me. DO NOT BOOK YOUR HOTEL THROUGH THEIR SITE! Use Priceline or one of the other travel companies. Super.com Is a joke!
Hi Steve,
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
Since we're unable to locate your booking based on this review, we kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to furnish you with the contact details of our Corporate team.
This will enable them to investigate your situation thoroughly and establish direct communication with you.
If you have any issues with the booking they will just give you the run around. Not reliable and not worth giving your business. They tell you to call the hotel and the hotel says we are not in charge of this booking call Super.com. They reply with there is nothing we can do and then send an auto email that says the case is closed. They don't want to hear about it.
Hi Anna,
Thank you for reaching out to us about your reservation.
We are truly sorry to hear that you had trouble with our service. We understand your frustration and would like to address your concerns.
Please note that your reservation was made for a non-refundable booking, which limits our ability to modify or cancel it without the hotel's approval. Exceptions to this policy can only be made if the accommodation itself agrees to amend the reservation. If you have already communicated with the hotel and they directed you to us for further assistance, we can proceed with your request only after receiving written confirmation from the hotel specifying the changes to be made.
If you have engaged in any direct communication with the accommodation, whether through written correspondence or by phone, kindly ensure that you gather all relevant details, including the staff member's name and position who approved your request. Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts.
We apologize if our service did not meet your expectations on this occasion. We encourage you to review the Terms & Conditions on our website, as they outline the policies associated with your reservation and provide insights into the extent of our services.
Regards
Super.com usually has the best price advertised on Google until you give them your phone # to send a verification text. After the price immediately changes and isn't competitive at all. The price didn't change because of dynamic pricing like they claim. I opened another browser right after and it has the first price listed on their site still until adding my number again. Just baiting with fake pricing.
Hi Jay,
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. We want to bring to your attention that the hotel rates we offer are dynamic in nature. This means they're subject to constant changes based on the current demand and availability.
Since we're unable to locate your booking based on this review, we kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to furnish you with the contact details of our Corporate team.
This will enable them to investigate your situation thoroughly and establish direct communication with you.
Easy website good choice of rooms and of course excellent price.Good communication through WhatsApp and email.
Shop.com is phenomenal, they save me almost $400.00. I will be booking through them again in the future!
I booked and paid for a room with 2 queen beds and the hotel said that their system showed 2 double beds and the hotel was completely booked to give me the bedroom I actually paid for. This website takes your money and books a lesser rate room. The hotel said that the website reserved and deleted bookings under my name 3 different times. Don't trust this website.
Hello Rohina,
Firstly, we're sincerely sorry for your experience We really appreciate your patience so far.
Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
This matter was escalated to our Urgent Care team who resolved it by providing necessary compensation after getting approval fom our travel partners.
Regards
The hotel employees are friendly with smiley faces. It feels home. The room are clean, and the bathroom are clean.
The breakfast is quite good. There's plenty of spot for parking. Free tooth brush and toothpaste was a win with super good free wifi unlike any other hotel. Just amazing overall.
My family wanted to stay at our favorite get away but they have raised their prices dramatically. We almost weren't going to be able to stay at our favorite destination anymore, until I found super.com!
Super had the best rates at a great hotel. They kept me informed and also offered discounts on additional nights. Great service!
We contacted the hotel directly thinking we would get a better rate than that on thhe regular OTA's like BookingCom and Trivago and they quoted a more expensive rate and then we found it on Super.Com and it was over £100 less expensive! Awesome we spent the extra on a fabulous meal to celebrate our Anniversary
The ordering of the room online was super easy. Only took like 3 minutes and the check in at the hotel was also very easy with the confirmation. The room was in excellent shape very quiet and very comfortable. Thank you so much.
The experience through booking was super simple. The price was excellent and our stay was amazing.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Veda,
Thank you for reaching out to us about your reservation.
We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible.
We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
This matter was resolved by providing you with a full refund.
We appreciate your patience.
Regards