Super.comReviews 2,256

October 30th I reserved a room at Best Western it was supposed to be Best Western in Gaylord Minnesota they booked it for Gaylord Michigan I tried to get my money back they said no so I asked to talk to a manager at the manager text me back told me if I got a letter from the Best Western in Michigan that I can have my money back saying that I didn't keep my reservation so I called the hotel they said they never received the money because I canceled the reservation soon enough where it didn't go through so super.com kept my money lied to me about it and has no intentions of giving it back and that's $500 almost that they're keeping my money for nothing

I reserved a motel room for one night and had to cancel due to the flare-up of my wife's pre-existing medical condition (post-radiation therapy, gastrointestinal episodes that flare up painfully at times). Beforehand, per their policy I had paid extra for the right to obtain a refund. The process for obtaining the refund was through a third party, Refundable.me. It was a complicated, demeaning process. We provided them with medical records to show her schedule of treatments, but they wanted very invasive details and information that went back years. We gave up when they requested a document from our physician that stated his "medical recommendations regarding attending this booking." In other words, did the doctor authorize our stay in a motel?! Don't expect a refund, even if you pay for the right to get one.

Buyer beware. This company will not book you the room that you paid for. When you realize they screwed up on your reservation, good luck getting a response from their customer service team to help you correct their mistake. We were put in a very bad situation on our family vacation. Do not book a hotel room from Super.com unless you want stress and frustration!

Reservación was made for Oct 28 though 29,2023, when we were ready to check to the hotel the reservation is not at the hotel recervacion system, the receptionist couldn't do anything they ask to call Super.com, I called super.com and the operator said they will call the hotel to resolve the situation, the didn't resolved anything, we ended up paying for the room ourselves, we will not recommend super.com ti anyone they will leave you stranded.

Booked a room for my wife and me for 4 nights in Mumbai. I am the primary guest on the reservation (since I booked it). Now, I am unable to reach on the 1st day and will join my wife the next day. Super.com wants to charge money to change the name of the primary guest (from me to my wife). This is the most ridiculous excuse for charging extra fees. I will not most likely book with them again.

It is cheaper! The program, once signing up is a good deal. It costs about $5 but gives more rewards back.

Very easy and quick to make reservations through, can recommend this reservation site, will use it again

First class service easy hassle free booking and excellent saving compared to other sites thank you very much

I reserved a hotel with this "service". When I checked in they didn't have my name on record, despite being charged by Super.com. The hotel staff said this was becoming common. When I called super.com for support, they said the hotel I hadn't had a booking at needed to "submit a letter proving I didn't have a booking to their website". When I asked what kind of proof would show that I had no booking, they said "a letter". I asked where on the website to submit it and they said "on the website". I asked for emailed instructions and they said they "couldn't do this". They are relying on inconvenience to profit off a service they can't provide.

I was very disappointed with this booking website. I admit that in their terms and conditions it clearly states that there are no refunds or amendments, but I was already staying at the hotel and was just renewing my stay for another day through their website, and when I clicked on the wrong date and chose the same day, I booked two rooms on the same night, one of which I had already stayed in.
I was stranded at the airport because of an issue with my eight year old daughter's passport, so that cascaded down to the entire rest of the trip, and I clicked on the wrong date in my upset state, communicated for three hours, and it still turned out that I wasn't allowed to change the date. The hotel was willing to cooperate, I was willing to add money, super.com disagreed, what stopped you from giving me help? Another $250 after I couldn't board my flight and lost thousands of dollars. Why are you guys giving me a hard time? Isn't human service meant to handle this particular situation?
Why have human customer service when there is such a lack of empathy? Just live in the world of AI, oh no, probably AI is better than the human service they've trained.

Very competitive prices, very good service, I change the hotel for better price and get refund immediately.

Needed a room on short notice just for one night. Found Super.com and the rate was like $40 cheaper than direct with Hilton. Wonderful hotel in Pooler Georgia. Well I arrive at the hotel and ask me to pay for the room despite the fact that I had already paid Super.com. I was not in a huge hurry so I called super.com customer service and was told they would escalate the issue to the "Urgent Care Team" I asked when I might hear back from them, I mean the hotel lobby is nice but not trying to hang out there for hours. The agent told me they could not provide me an estimated time. So I say the heck with it I will just pay for the room again and hope that Super.com pays the hotel and some point and I can get a refund from the hotel. The young lady at the check in was amazing super helpful. So here I am 5 hours later, no call from the Urgent Care team, I am trying to chat with them and I have been waiting on an agent in the chat function for 20 mins at this point. Overall a HORRIBLE experience with these clowns. If you have last minute booking don't even think of using super.com. Seemed like a cool process and a way to save some money. Nope bad news. I read an article in Bloomberg that these clowns raised 85m in capital to grow super.com. I hope those investors have a better experience with this than its customers.

I had an electrical emergency at home and needed to stay at a local hotel overnight. I googled the hotel, and saw Super.com's price was $15 less than all the other sites AND the direct booking! Took 5 minutes to book and sign up for the super+ rewards. I have already mentioned it to several friends to use as well. Best google find EVER!

I booked the Pelican Grand using Super in April. I received confirmation and was happy with the proce and response. I actually called the hotel after booking and they confirmed the reservation. 2 days prior to arriving I decided to call the hotel to verify my reservation. At that time I was told that my reservation was canceled and they could not give me a reason. I contacted Super who attempted to resolve but they advised me my reservation was canceled. I told them you took my money so get me rebooked. About 45 minutes later they called and said they couldn't but they would offer me a refund. That is a joke. That is all? Wow. A refund for something that was clearly not booked correctly. My take is that they gave me a rate that the hotel would never accept. Be wary of this site!