Sundae Muse
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Sundae Muse Reviews Summary
Sundae Muse has a rating of 3.5 stars from 497 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sundae Muse most frequently mention customer service, great quality and fast delivery. Sundae Muse ranks 1979th among Women's Clothing sites.
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I had to pay £69.00 duty before receiving the goods
I live in New Zealand and was ordering a dress for a 21st celebration the following weekend so was nervous about it arriving in time. I was shocked when the order arrived at my house 25 hours after placing the order! The service and experience was top notch and will definitely be shopping here again
Everything on the site is easy to access and i like the ability to donate after purchasing.
Hi Ava,
Thanks for leaving an excellent review. We're happy that you found us on Instagram and you love the quality of your order and most of all we're honored that our clothes made you feel amazing. We look forward to you shopping with us again.
Lots of love x
Everything on the site is easy to access and i like the ability to donate after purchasing.
Wishing there are sizes for petites or size 4 because size 6 is still a little loose for me :)
Hi Alyssa,
Thanks for leaving an amazing review. We're glad that you find our dresses cute. We have some items that are available in size 4 AU and you may check them here: https://sundaemuse.com/collections/dresses/size-4
If you ever need help with sizing, you can always message our customer service team via our 24/7 live chat or you can also send us an email at [email protected] and we will provide measurements to help ensure you get the perfect fit.
Thanks so much x
It was a very lovely experience and high quality products
Hi Marbella,
Thanks for your excellent review! We are happy that you love the quality of our clothes and you had a lovely shopping experience with us.
Lots of love x
It was a very lovely experience and high quality products
I bought a dress from Sundae Muse and I'm absolutely obsessed with it. The quality is good and the express shipping was super quick. I've also been getting so many compliments every time I wear it. The only thing I could say is that the international shipping was kind of expensive when considering duties/taxes that have to be paid on top of that and the minimum amount for free shipping is a bit much. Given that, I would love to order again soon but I'm going to have to wait. Other than that, I love the dress so much!
Hi Ashdeep,
Thanks so much for your great review. We're glad that you love the quality of your dress and the shipping was quick. We are sorry that you were unhappy with the shipping costs. Unfortunately, your government charges duties and taxes to receive items from overseas. This is beyond our control and this is on our delivery page which you can view here: https://sundaemuse.com/pages/delivery
We appreciate your feedback as we are always looking for ways to improve.
Thanks so much x
I refunded two dresses and have been given vouchers for the store instead of my money back. I do not want a voucher! I wanted my money back. Very unhappy, won't be buying again
Maybe it's only cause i'm tall (178 cm and 59 kilos) but the two dresses size S were both too short. Dont feel like returning cause i live all the way in the Netherlands and really love pattern and fabrics.
The best collection of dresses I have seen by a brand/ website. Really quick delivery to the UK and the quality and fit of the dress is great.
Hi Rebecca,
Thanks for leaving an excellent review. We are happy to know the dress perfectly fits you and it arrived in the UK quickly. We are looking forward to you shopping at our store again.
Thanks so much x
Great delivery time, love the fit of the dress. I do think it looked a bit more of a muted gold in real life not really yellow. I'd love this dress it a lighter yellow to enhance a tan.
Hi Chloe,
Thanks for leaving an amazing review. We are happy to know the dress perfectly fits you and it arrived on time. We try our best to depict items as accurately as possible in the photos and descriptions. However, we cannot guarantee that the color will be completely accurate due to individual computer screens but we appreciate your feedback.
Thanks so much x
I received a damaged dress but the other products were great. And the customer service was so fast and helpful and I honestly just really enjoyed it. I'll definitely be ordering again
Hi Evgenia,
Thanks for your amazing review! We do apologize that you received one faulty item but we're glad that our customer service team was able to help you with your order and you had an enjoyable overall experience. We look forward to you shopping with us again.
Thanks so much x
Item came very quick and in perfect, as described condition. Would definitely buy again
Hi Cliff,
Thanks for your awesome review! We are happy to hear you received your order quickly and the item is in perfect condition. We look forward to you shopping with us again.
Lots of love x
The dresses were great, I liked them a lot. The only thing I didn't like was the fact that I had to pay 30 euro extra to the delivery company, didn't know that when ordering the dresses.
Hi Hanna,
Thanks for your review. We are happy to hear you liked the dresses you ordered. Unfortunately, your government charges duties and taxes to receive items from overseas. This is beyond our control as the government determines the cost of the import tax. We also included this information on our website: https://sundaemuse.com/pages/delivery
We appreciate your feedback as we are always looking for ways to improve.
Thanks so much x
Really great customer service provided with a mixup in my order.
Talked to Audrey who really helped me out in the nicest way.
They are very kind and understanding :))
Hi Sienna,
Thanks for leaving an excellent review. We're happy that our customer service team was able to help you with your order and you had a great customer service experience with us.
Lots of love x
Loved the dress I received and ended up getting it delivered a few days earlier than expected!
Hi Carlie,
Thank you for your amazing review. We are happy to hear you loved your dress and it came earlier than you expected. We look forward to you shopping with us again.
Lots of love x
This was first time ordering from sundae muse and I was very pleased with my order. The romper is so cute and came in a reasonable time. It was on the more expensive side so I was a little worried about it not fitting right, but it did and I'm very happy with my purchase.
Hi Marley,
Thank you for your amazing review. We are happy to hear that you loved the romper you bought and it fits you well and that it arrived in a reasonable time.
Lots of love x
The shipping was fast considered I'm in Canada! The material is good quality and love the look, however one of the item doesn't fit. Next time I'll have to consider the measurements and the fabric to choose the size but it happens. Satisfied overall! :)
Hi Julie,
Thanks so much for your amazing review. We are happy to hear you love our clothes and you are satisfied with your order. We are sorry to hear that one item did not fit, you can always return the item for a gift card so you can purchase your correct size. If you ever need help with sizing, you can always message our customer service team via our 24/7 live chat or you can also send us an email at [email protected] and we will provide measurements to help ensure you get the perfect fit.
Thanks so much x
Never bought from Sundae Muse before but absolutely would recommend and will continue to shop with them in the future.
Hi Hariet,
Thanks for leaving an amazing review. We are happy you like the quality of the clothes you ordered and that it arrived quickly. We are looking forward to you shopping at our store again.
Lots of love x
I am suprised at how quickly it was shipped and arrived, great service and beautiful dress
Hi Michal,
Thanks for leaving an amazing review. We are happy to know you love our service and our dresses and that your order arrived quickly.
Thanks so much x
Perfect quality, fast shipping. Thank you so much, will buY again)
Hi Elena,
Thanks for your awesome review! We are happy to hear you love the quality of your order and have received your order quickly.
Thanks so much x
From the business
Online fashion store based in Australia!
We ship worldwide. Follow us on Instagram@sundaemuse
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Grace,
Thanks so much for your amazing review. We are happy to hear that your order arrived 25 hours after you placed your order. We look forward to you shopping with us again.
Lots of love x