StylevanaReviews 282

My experience with Stylevana is ongoing. It has been 45 days since I made an order and I have not received it. Worse, there has been no communication from Stylevana regarding my order. These people are awful and disgusting. They don't care about customers, never respond to emails and will instead send canned comments. So gross and disgusting. Do not shop from them.

I placed an order on 30th November 2024, expecting a smooth transaction. However, after waiting an entire month, I was only informed on 31st December 2024 that one of the items was out of stock. No prior updates, no proactive communication, just a sudden notification after weeks of waiting.

To make matters worse, reaching out to customer service was a nightmare. Response times were extremely slow, and every time I contacted them, I got the same generic reply: "It is under process." No real help, no effort to resolve the issue, just the same scripted response over and over again.

After this frustrating experience, I requested a cancellation and refund, which turned into another ordeal. It took another month for them to process my refund, and I finally received my money back on 29th January 2025.

This level of service is completely unprofessional and unacceptable. They wasted my time, failed to communicate properly, and showed no regard for customer satisfaction.

I had an absolutely terrible experience with Stylevana. I placed an order on October 19th, and despite their estimated delivery of 7–9 business days, it's now December 19th and my package still hasn't arrived, nor do I think it ever will at this point...

The tracking information shows the package bouncing back and forth between Spain and Germany with no clear explanation. To make matters worse, their contact system is completely faulty, making it nearly impossible to reach their team or get any support. There's also no way to contact the courier directly.

At this point, I've given up on receiving my order and already had to buy replacement products twice. This has been an exhausting and frustrating process, and I'm now waiting for my refund, if I ever even get one...

Save yourself the hassle—shop elsewhere. This experience has been nothing short of disappointing, and the lack of customer service makes it even worse.

Please don't use this platform, their strategy is to just try to get away with it, either not responding to your complaints or offering the same AI answer... They kinda count on you getting so bored and over it that you let it go - That has been mine and other people's experience
They will either not send the product or spend 6 months+ to ship - and no refund is granted

This is not legit. You won't ever get an order out of them. I can't believe no one has shut them down! Are there no regulations here?

I wish there was an option of giving Zero stars! Worst experience ever. Firstly, the delivery of the order took ages and their delivery service is abysmal. They claim they delivered the order but I never received it despite of being available on the day of delivery. I have emailed them MULTIPLE times, after the initial response, they stopped responding. It's been over 2.5 months, got complete dead silence! No response to emails or inquiries and complaints. Nothing! They think money grows on trees and customers doesn't deserve the right to get an answer, get their goodies or money back.

I had the worst experience with this store, my order was left on the street inside a garbage container, no one told me about this, I checked the courier's website update and saw it there, when I went to get my package it simply was not there, maybe they left it at another address but the store washed their hands of it and did not want to acknowledge this because they only told me that the product had already been sent. I had bad treatment from them, I lost my money almost 270 dollars, I opened a case with Paypal but they did not help me either because they told me that the tracking was sent to my address and that there was no insurance or anything that they already fulfilled, so since the company does not want to take charge of this I am going to file a complaint with the police to see if they can help me because I am not willing to lose my money, be very careful with this company if you decide to buy in this place because they are happy to receive money but then they kick you in the $#*! and goodbye.

For over 6 weeks I am still waiting for my orders to ship. Support is not responding to any of my e-mails (only way to try to reach them). Absolutely THE WORST SHOP. I advise no on to buy here. What a joke...

My parcel was lost by evri who advised me to contact stylevana to arrange refund/replacement. Granted this wasn't Stylevana's fault that evri lost the parcel however as the merchant they have a responsibility to make sure I get my parcel. The parcel was confirmed as lost somewhere within the evri network on the 6th August and after an initial confirmation from stylevana that they were notified by evri it was lost & were looking into it I've heard nothing from them. I've sent multiple emails requesting an update on replacement or a refund and they all go ignored. I'm so disappointed as I've ordered from stylevana many times but won't be reordering again from them again as customer service is non existent.
I have managed to get my money back by raising a chargeback with my bank and they refunded me as I hold zero hope of stylevana doing the decent thing. Not sure if this is an option outside the UK but if you are here it's worth contacting your bank. I think Stylevana then get a charge sent to them by the bank.

Scam / Fraud
I wish I can give this company a negative 1000 score. I ordered some items from here for the first time. The items did not deliver and when i contacted the Australia Post, I learned that the shipment was sent back. They provided me the proof of return. I have sent countless emails and have sent many messages to the customer service since August 9,2024 and it's been a month and have not received by refund of $89 or any response from this company. It's definitely a scam company. Buyer please beware because they don't ship anything and instead take the money and disappear. I don't know what else to do? So frustrating and annoying.

I placed an order and fully paid on 17 July. Then on 26 August, they advise me that they are pack my items (after more than a month).

My order number is BWSVAUA******* so it can be verified as a genuine bad experience.

I recently had a disappointing experience with Stylevana regarding a damaged product, Naturie Hatomugi Skin Conditioning Gel, purchased on June 9,2024. The product I received was defective, with a leak from the lid of the bottle. I promptly reported the issue and followed the procedure for a refund, including providing all necessary details and pictures. Despite reaching out five times to request a return and replacement from July 6,2024, via email and their website, I never received a reply. Their lack of response is frustrating and unprofessional. Customer service is crucial, and Stylevana has failed to meet even the most basic expectations. The response format Stylevana used in their reply to my feedback on Trustpilot seemed designed to publicly show they care about my complaint. However, no acknowledgment or resolution has been made so far.

Once something happens, you're screwed. They talk to you like you are a person with a mental disability or don't respond at all. Sometimes it takes them months to issue a package. They even asked me for ID and proof of identity. Like what? Online store with cosmetics asking me for my ID ordering couple of creams with a comment that they want to know if my order is genuine... after I paid already. Like no, it's not, I stole a card and ordered beauty products from an online store because I'm a dirty skincare gangsta.

I will never use Stylevana again, and would tell everyone to run as fast as you can away! Exceedingly slow shipping. About 2 weeks after ordering I still didn't have a working tracking number. As my items were needed before I certain date I finally asked for a cancellation about week 3 after ordering. My order had obviously not shipped and I had to buy form another site. Within 12 hours of sending that email I got a reply with a working tracking number and a note that if I chose to return my order that it could take weeks or months to get a refund. Adding insult to injury, a couple of my items arrived with the safety seals missing or broken. I'm still waiting for an answer about this issue. I'm really frustrated I feel like I can't use some of the products, and I feel like sending some items back would just be an other struggle with Stylevana. At this point I'm assuming I have products that won't be used and will have to be thrown away, and I have learned a hard lesson about this company.

THE CUSTOMER SERVICE IS TRASH
I've placed my order on 12.05.2024, all items were marked as 'dispatch in 24 hours' after about 5 days i did raised a ticket with their customer service because they did not dispatch my order. They replied after 2 days saying that they have 2 items that they are waiting stock for and the order would be dispatched in about 3 weeks. 3 WEEKS! After other reply of mine they said I can chose to change the 2 items from the order. Perfect, in about 10 min I replied with the 2 items that I wanted to replace, with description, name, link and price (mark this: the price of the 2 replacements were lower than in my original order, so there would be no problem to charge extra or have to request payment or anything else; I said I don t want that amount to be refunded, just to dispatch the order. After 2 days, no reply. I did write back again, asking them if they can confirm they made the changes. Guess what? Whoever is replying DO NOT CHECK THE CONVERSATIONB AT ALL! Because they said the same thing, copy paste, that they are still waiting for the stock and if i want to be refunded for that amount or change the items. After another 4 days, no reply, raised another 3 tickets, messages, no reply what so ever. Just THE TRASHIEST CUSTOMER SERVICE.
The products are great but the communication with customers is just OUTRAGEOUS!

I bought from them in multiple occasions, but lately they are not keeping track of the availability of products in stock so they decide that they send you your products when they arrive, doesn't matter if it's a month, two… maybe never, they don't reach out to inform the clients, they already have the money and that's what matters, right? If you try to ask for your order, they might or not respond, and don't even dream of anything such as a real solution or any sort of compensation, so as a client you have to hunt them to receive the bare minimum, it doesn't worth the stress, the service is awful, delayed, disrespectful, huge disappointment, now I really understand all the terrible reviews and comments. NEVER AGAIN!

The most disreputable company i have ever had the misfortune of dealing with. Avoid at all costs.
Purchased an item, paid express post was assured it was in their Sydney warehouse for immediate dispatch but a week later nothing. Turns out they don't have a Sydney warehouse and ship from China which had i known would never have purchased in the first place! Had to put in a PayPal dispute to get my money back.
Zero stars from me for untrustworthy scam company that i will NEVER purchase from again!

Goodmorning,stop sending automatic reply and really help people! Most of customers like me who have not receved their orders have allready send to the e mail adtess you give ******* e mail and still haven' t receved help and their belonging! Liars and thieves...give me back my money!

I allready sent 4 tickets with your application form and 6 e.mail from the day that i should have receved the parcel.Until now nobody help me, i am very dissapointed 2irh this owful customer service, i spent 120 euro in beauty product that i never receved. On the 9/ 04 i made an order num.BWSVNLA*******181 of 120 euro, the courier has never deluvered the parcel and checking o n the delivey status i learned that my parcel have been sent back to the supplier.

I wrote so many e mails and tickets nobody has never reply, nobody has never help me!

I only would like to have my order back or be refund otherwise i will write e mails about your very bad customer service in any website review concerning your company.

Are you able to be professional and really help your customers?

Lookung forward to hear news rom you

Thx

Susanna

I placed an order in July 2023 and never received anything to date, and it's May 2024 now. I have written so many e-mails to their so called customer service, but to no avail. Twice they replied asking me to confirm my shipping details again and again, which I did, but still no parcel. In March this year someone emailed me back and wrote they have decided to send my order and sent me a tracking number. Only the tracking number does not work on the website of the courier Stylevana uses. No parcel exists with that tracking number. I even tried the number on our local postoffice site, just in case it was en route on this side, but no, a parcel with that number just does not exist at all.
It's May 2024 and still this order is neither shipped nor refunded from July 2023. Stylevana's nonchalant attitude to their customers is the worst I have had to deal with. They are quick to take your money, but could not care less about your order after that. I will NEVER order from them ever again. Nor should you, unless you just enjoy being frustrated.