StudioReviews 154

Placed an order and got a confirmation email that it was to be delivered in 3 days along with a tracking number. Great. After 3 days no parcel. Checked the tracking number - parcel is delayed. One week later - parcel is still delayed on no further tracking information. Called Studio 3 times - on hold for 58 minutes, emailed them, just to get told call has been escalated but nothing happens. I now have no parcel, no refund and a very large phone bill. I will be taking further action and letting every social media outlet I know of to avoid this company like the plague. I wish I'd looked on here first.

Firstly I would like to warn you not to buy from this company. You may think you have found a bargain but it is just so they can get your money. They have absolutely no concern about customer issues and will not provide you with a resolution. Delivery dates are meaningless to them and this alone means they are in breach of contract. Once again stay clear or your money will disappear down a black hole as you wait patiently for your overdue delivery.

Bought two lots of glasses. The acknowledgement said that two parcels would be delivered by Hermes within 4 working days. Hermes delivered one lot of glasses but not the second. Chased this up with Hermes who said they did not have it. Contacted Studio by email who said they would despatch the second lot of glasses again subject to a declaration that I would return the missing items if they arrived, which I provided. I followed this up a few days later with a phone call, only to be told that I had to pay again for the glasses to be sent while they conduct an investigation, which would take up to 30 days. If the investigation confirmed the absence of the missing items then I would receive a refund. It was acknowledged that the error was at their end, not mine. When I asked how to complain at a more senior level, I was told that, whilst the company is UK based, the call centre is in South Africa, and they could not provide that information. So now I am left without something I paid for due to very poor service. I wonder what Trading Standards would make of this.

Ordered a Tens machine for my husband at the beginning of June paid £39.98, £34.99 for product and £4.99 p&p.
Took 3 weeks for package to arrive and when it did had incorrect Tens machine in it, it had a £10.99 machine delivered! Rung immediately, said they would resolve, another 3 weeks on and no package received, no refund received spoken to them just now, they said I would have to wait another 30 days whilst they investigated the missing parcel. I repeatedly advised that it was not acceptable for them to have my money for 2 months and not send me the product ordered, i insisted i wanted resolution sooner, so after much debate, supposedly they will now refund me in 3 days, we'll see! Stay away from this company, absolute nightmare - and yes I understand people are working from home and their resources might be not what it was before Covid-19 hit, but it has been an appalling experience, requiring many phone calls and emails.

I was hesitant to buy from Studio after reading some of the reviews but what I wanted to buy (some bluetooth earbuds) wasn't expensive so I decided to risk it, and I must say I have not been disappointed. The earbuds arrived sooner than expected and in good working condition (so far). Both Studio and the courier kept me up-to-date by email with the progress of my order up until the moment of delivery. Based on this, I would probably buy from Studio again and see what happens. Caveat Emptor, I suppose.

Do not use this company, ordered items with there credit option and had them awaiting processing for more than 2 months. In that time I got a letter to sign and a forum to fill out for the direct debit payments each month. After sending it back they took the first payment off me and then a few days ago my orders disappeared from track order ( was still being processed). I decided to phone them to day and they told me I wasn't accepted for credit and when I told them why would they send letters out for you to sign if your not accepted and take a payment from me they hung up. Luckily I used an app on google play store call recorder to record the call and now taking it into trading standards worse company ever.

I decided to open a studio account based on good reviews however do not be fooled.
I purchased a mirror which arrived two weeks later smashed back in April. As advised I took pictures I packed it back up and then had the courier they arranged to come and collect the next day.
We are now in June, studio stated they never recieved the package so I sent the reciept I was given upon collection and filled out their form for it to be investigated. I still haven't been refunded even though the mirror was collected over a month ago however they are more then happy to continue charging my account for something which was returned. Ive continuesly emailed, messaged on Facebook, messaged on instagram etc. Aswell as calling however my calls keep being cut off.
Supposedly I was meant to have a call ASAP from studio... That was on Monday and today's Friday.
Not worth shopping somewhere that causes this much stress over a situation that should have been so easily resolved, disgraceful.

Well I bought the three piece bedroom set for £159 not including postage and packaging the only good thing that came from this was the wardrobe and the chest of drawers are atrocious practically falling apart within the first two weeks of having it the bedside table is the same. I've requested for missing parts for the drawers I am yet to hear anything back from the company. It's a waste of money I wouldn't recommend it just stick to IKEA if you can

Sadly the delivery has been a nightmare with this company. I ordered a desk with an expected delivery date of a few weeks, studio emailed after the expected delivery date passed to say it was delayed. After the few extra weeks passed the item had still not been dispatched. I emailed studio and got no response. I messaged on Instagram and somebody called me a few days later to say the item was now in stock at the warehouse so would be with me in a few days. The next morning I receive an email saying the item is out of stock and they have cancelled my order for a refund. Around a week later I receive an email saying my order has been dispatched. Very confusing and very hard to get in touch with someone at customer services.

Shocking customer service. Don't expect to be helped at all if something goes wrong with your order. Would also be great if they could use some common sense and not send out severely damaged products.