StudioReviews 154

I bought a Daewoo vacuum cleaner. Studio website item description says You get 3 years warranty if You register it up to 28 days on Daewoo website. After purchaise You get a leaflet with the link - going to manufacturer website they require uploading proof of purchase (receipt scan or e-receipt) to register it.
I got no any receipt from Studio. In delivery package there was no any paper, no invoice, no receipt, nothing.
I checked emails from Studio and my account in Studio, no any proof of purchase and no way to print it out. I bought 3 things from Studio at once so account billing shows only amount and "Studio.co.uk" in title.
I wrote to Studio customer service... got an answer "We're sorry" and that it's passed to another team that would issue invoice and I'd get it by post office, just give it a few days. Well, nothing. After a few days I write again only to read again "sorry, I further escalated it for You". That's all, nothing else I got. I got no reply after writing 3rd time. Silence ever since. 28 days for registering passed some 2 weeks ago. Warranty is lost. Still no any purchase proof.
All You get from customer service is "We"re very sorry, wait a few days".
They are unable to give You any proof of purchase, simple receipt.
That way You are unable to register for warranty and unable to get anything from manufacturer.

Simply, Studio MISLEADS customers about products, gives no purchase proof, has no real customer care, only some team to respond "Sorry" that is located most likely out of Europe, based on names and surnames.
Lost of money and time.

The item received is fake and damaged. Do not use this site. The item was a Chinese product worth some hundreds.

Months of threatening letters to a 78 OAP for money she does not owe, Customer service hand up on you as most barely speak english, DO NOT BUY FROM STUDIO

Expensive item returned as broken and unfit for purpose. Collected by courier arranged by Studio. Having said that they had received it, they are now denying it. Refusing refund, requesting proof. Everything takes 7 days and then nothing. This has been ongoing since the beginning of the year. Shameful and unacceptable. Please consumer beware.

I bought an outdoor christmas lamp for my daughter. It broke after 4 days. Studio arranged to collect from hermes. Hermes failed to arrive on 3 occassions but eventually collected on the 4th booking.

Studio received my parcel back (different packaging) but didnt bother to open the box to check its contents.
They then sent the parcel to SMYTHS toy store who contacted me to say they had received the lampost and will return it back to me.
Photos below are the pictures i received from smyths toy store. If STUDIO had opened the box they would've also seen the lampost inside.

I have contacted STUDIO several times and have had the phone put down on several occasions and has cost me £22 to make these calls.

Studio are declining to refund me as they havent got the lampost back (they did receive it but sent it to a completely different shop).

The service we have received is diabolical. This has been going on for 6 weeks.

They are an awful company who put the phone down on you when you ask to speak to a manager.

I will be going through my bank for a refund as im clearly not going to get one through STUDIO after waiting 6 weeks.

I ordered a bedroom set from studio. I arranged for family to put together the set for me as I am disabled and could not do so myself. They put together the chest of draws and the bedside tables and when they attempted to put the wardrobe together, they realised there was a piece of wood missing. We contacted Studio and all they could offer was 10% off - £20 back for a bedroom set we can not use. They then told me to take the set apart and return it - which would mean I would need to arrange for family to attend once again and undo all the work they had previously done and box all the furniture, instead of studio arranging for one piece of wood to be provided. I have been requesting a call from management for three weeks now. I am now receiving generic messages to say they will make a decision on my complaint within EIGHT weeks. Firstly, I haven't made a complaint as of yet, I am still yet to speak to someone. Secondly, they are making me wait eight weeks for a resolution. I am disabled and the bedroom set is currently taking up space that I need. It is dangerous and this should have been resolved very easily. Studio have made things as difficult as possible and I am no closer to a resolution than I was three weeks ago. I just want my bedroom set completed.

Absolutely sick & tired of this firm now! 6 weeks waiting for Xmas card holders and no goods have arrived & no refund as I was made to wait for '30' day investigation which is now up and they just ignore my emails now! Nothing short of theft to be honest! DONT EVER USE THIS DISGUSTING FIRM, THEY HAVENT GOT A CLUE ABOUT BUSINESS OR CUSTOMER SERVICE! Absolutely fuming with them! They have never sent my goods out and hermes have never received them either! VILE COMPANY!

I ordered 4 items on the 25/11/20 and on the tracking it said still waiting dispatch 10 days later. On their website it states delivery within 3- 7 days.
I called their Customer Service twice and was on the phone for a total of 97 minutes trying to find out when my items would be dispatched and all I got was they did not know. They said that they would call me back, which they never did.
I then found a number for accounts and I spoke to them and they could not confirm a dispatch date although they did say that all 4 items were in stock and they were waiting for a courier, which I find unbelievable!
So I have cancelled the order and I will be spending my money with a reliable company with good customer service.
Do NOT use this company.

I tried to order a mattress from studio using cash.
The website and the original email for the order stated "please allow 3 days for delivery".
The money has been taken from my account so I assume everythings OK.
I get an email 2 days later stating my order has been accepted and "please allow 5-10 working days for delivery"
I was not happy with this so I contacted customer services through the email.
Another 3 days later I get an email telling me my order is not being accepted as I don't meet the criteria for an account and if I want to make an order I should go to the website and make a cash order.
ABSOLUTE FARCE, NO IDEA HOW TO RUN A BUSINESS, I HOPE THIS COMPANY IS SOON A CASULATY OF THE CURRENT ECONOMIC CRISIS SO IT CAN BE WIPED FROM HISTORY FOREVER, ABSOLUTE JOKE!
I'm still waiting to see if I get my order or a refund.

WORST ONLINE SHOPPING EXPERIENCE EVER. THEY TAKE YOUR MONEY - DO NOT DELIVER YOUR GOODS - THEN TELL YOU YOU HAVE NOT PAID (WHICH WE HAD) DIDN'T HAVE AN ACCOUNT (WHICH WE HAVE) - THEN AFTER HOURS ON THE PHONE GETTING NOWHERE JUST FOBBING YOU OFF WITH BULL DUST - REFUSE TO PUT YOU THROUGH TO MANAGEMENT - PROMISE A CALL BACK WHICH NEVER COMES - ABSOLUTELY DISGUSTING SERVICE, THEY TELL YOU IT'S ALL YOUR FAULT - THEY ARE A BUNCH OF LYING SCUM - WOULD NEVER TOUCH THEM AGAIN, OH AND STILL DO NOT HAVE OUR MONEY BACK!

Bought few items from website they said its brand new when they arrived I found refurbished total shocked, sent items back for refund and their best courier lost in the post which is joke, I have done whatever I can provided them everything I can, I spoke to customer care few times never helped me, I have requested for call back from management for few times no one bother to keep in touch. I am still paying the item which I never had it, what's an absolute joke this Company is. Taking a legal action now. They must STOP scamming people. Trading authorises must take appropriate action against them to avoid in the future, they can't scam peoples like this, WILL never buy from them again

Order came within the expected timeframe - so ok. Was personalised - but with the wrong name on. Was a birthday present so knew this would miss it but thought will be ok as they will just arrange for it to be re-done. Mistakes can happen. 90 minutes, hung up on by 3 different people all because you want to speak to a manager, 3 different people who can't really talk english later, I gave up trying to keep with them and get it sent again and just requested a refund. Will never use again. Terrible customer service

Firstly it's overkill to have to verify Captcha every time I go to 'My orders'! Secondly due to the pandemic I needed to change the delivery address so the receiver can have it delivered to their house (my gift for the kids) but they provide zero flexibility! I can't cancel the order nor can I change the delivery address (I am stuck abroad due to the current pandemic). On ASOS & other sites, you can cancel the order within an hour but this site it's not user friendly at all. I found it tougher to use than other sites with endless Captcha verification literally every 5 mins! First and last time using it besides the great value, I rather prefer stress free and user friendly system!