StudioReviews 154

If you item is defective they will play smart and not give your money back or a replacement. That's what happened to me. A lot of time sending email and speaking on the phone with peoples who have no idea what they are doing there. Keep you money safe! Stay away.

You are beyond a joke and so unhelpful, deliver damaged goods, are a joke with refunds …, worst ever shopping experience in my life! You should be ashamed!

Do not shop with studio. They charge you for undelivered items I have been complaining about since December 2021. To now tell me it is too late to complain. I have been complaining constantly since December 2021 and had resolution team involved in December 2021 who also can't resolve anything.

I ordered a dressing table on 14th Jan, expecting it to be here by 30th Jan as a birthday present for £120 bearing in mind postage was £20. I recieved NO updates on the item, only to contact them prior to the birthday to find out it had been delayed until 13th March! I then contacted them again on 15th Feb for any updates, only to be told that they are no longer processing my order. Absolutely disgusting service and only update you if you chase them. So i wouldn't know what the item is like as they never delivered it. Do not order from this website.

I ordered an android tablet at 34.99 Item Reference: 247-203-99PI but unfortunately selected pay later
Had no contact from them about my order or anything
Chased it up and they said my account was not opened
I earn 50k per year with hardly any outgoings so don't know what happened there
Anyway they cancelled order and I tried ordering again and they changed price to 84.99 and totally un-willing to do anything about it

They refuse to give me refund after waiting for the parcel 11 days I've asked for my money back as can't wait any longer and they just don't want to accept I don't want it anymore

I will never use this company again called them 2 weeks ago to return a item that had parts missing and with no returns label in the parcel what upset me it was a Xmas gift for my 11 month granddaughter. Today someone came to pick the parcel I explained and the gentleman left. I have again called them lets see how long I need to wait for the label this time. No amount of apology will make up for this..

I ordered an iPad on 27/12/21 that shown in stock, 4 days later no dispatch email or anything so I contacted them to ask when will it be dispatched to be told it's currently out of stock and there was a glitch when I ordered it. I told them to cancel it immediately as Currys had some in stock and they said they will try and cancel it but can't guarantee. If it hasn't been dispatched and it's out of stock why can't they cancel and refund me? They will make me wait a while now and then dispatch it and I'll have the trouble of returning it back to them at my expensive and it will take a long time to get my money back. Such a stupid company. I will never order from here again and would advise anyone else not to either. They like to mess their customers around.

This online shop is not to be trusted, You can never clear your credit balance as they charge so much for interest its appalling. When you return a faulty item, they keep your money... I returned an item which i had paid £130 for and got a refund of £30.00.
THEY ARE SCAMMERS, WITH BAD QUALITY ITEMS. DO NOT BUY FROM THIS COMPANY!

Website was unclear and showed a blue pencil case and yet email with the order details came through with a pink pencil case. I contacted the company immediately to change it and they kept saying that they could not because it was personalised. However, this was 3 min after placing the order and they hadn't confirmed the order yet and of course the item hadn't been put into production. It was a Sunday evening and just minutes after placing the order which they themselves said still needed to be confirmed. This company doesn't want to lift a finger to help rectify and would rather take customer money. Don't deal with this company as they do not care about customers.

Studio need to think outside the box. When a customer orders five pairs of Elf Christmas pyjamas ( Daddy, Mummy and three kids) in October, and three pair arrive five weeks later the last thing you expect is Studio to email cancelling the remaining two Elf pyjamas a few weeks before Christmas!
I will try to get my kids and grandchildren their Christmas pyjamas albeit even if this means going into city stores. I shop on line because of my age and it's safer.
Studio should have delivered the order altogether or cancelled the order weeks ago.
Sending part of an order is very selfish of Studio as it keeps customers dangling like a fish on a hook and that is not good customer relations.

Do not make a mistake by purchasing from Studio, this company is refusing to give our refund back especially after cancelling the order straight away!

I ordered a TV from this company and 2 months down the line found out the stand was broken and the tv fell off my stand. Called them and I was promised that they would pick up the item next day which never happened. Call 2 days later was given a different date and the courier never turned up again. I have simply explained to them that if the next attempt for them to pick up this item fails I will put the tv in the bin and I will never make any further payments to them fair and square. They will never get a penny from me again.

Do not be tempted to use this company.
I have tried for 4 weeks to arrange a return.
They do not enclose return documents with the goods.
Very sneaky as then you keep ringing to request same only to be told it has been escalated to their complaints department. Unfortunately due to their stalling tactics your time frame for a refund has expired.

The quality of their products is very poor also.
I have lost £45.
Buy from a reputable British company.

Do not touch this company, we ordered an expensive item and it was delivered in broken pieces. After several emails and phone calls promising our money back this was never followed up. It has been two months and they have still not collected the item for a refund. Other review sites read the same. I wish I had checked them before buying, it seems their company page is filled with reviews created by the company itself. Don't be fooled by those reviews.

Damaged product, no returns label, waiting 30 for days refund.
Asked to pay again for replacement

So I have given 2 stars as the delivery time was great, however, I ordered a personalised item for my daughter, it came with the wrong name on it. Usually I wouldn't this an issue, mistakes happen, I figured that I could send it back and they would send out the correct one, WRONG. They said I would have to send it back, re-order and pay again and then they would refund the original payment 3 weeks after they receive the returned item! I asked them why as the correct item would have also been sent back so why can't they just send it out instead of letting a personalised item sit in their warehouse. NOPE, I'm sorry madam but that's just how it works so that's what you need to do. So I just told them I would send it back, get my refund and not order from them again. How many customers are they losing by doing this?

So bad is this company, it is bordering on the criminal. Just about to make a claim against them through the FCA and they are screwed as I have all the evidence against them via letters and emails.

DO NOT BUY FROM THEM!