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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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Was quite a long wait time to get in and I was logged on 2 days in a row so it was time consuming but overall I'm blessed to have a 25$ flight.
The $25 flight promo allowed me to be able to afford to fly home for the holidays. I'm grateful I was one of the lucky ones to receive a ticket. The experience was smooth and easy.
The booking was very simple, but just as I was going to pay, they raised my price which I wasn't too thrilled about.
It was my first time booking with StudentUniverse and the whole booking process was so easy!
Very good! A bit stressful due to the high demand but good altogether
It was alright, process was smooth until I had pressed on the travel insurance which had no price on it and there was a 45 dollar fee added to my total without me knowing.
This might have been because this website never experiences this much traffic but the website didn't let me go anywhere else other than the waiting list for the "$25" flight tickets. I accidentally bought some travel insurance that didn't say it would cost anything and when I go to try to get a refund, I call them back for three days in a row and I can't get through the hold phone once. I've waiting on call for hours at a time.
I can't access my ticket that I bought. It's only me the $25 so
I've searched all over for a way to contact them and I've called 7 different numbers for their customer service none of which work that is absolutely unacceptable
This was not the first time I purchased the ticket from student universe. So I know which button to click to add travel insurance. I am sure I did. It add it but when I finalize the transaction they charge for insurance which is crazy. Then I contact them within five minutes I complete the order and ask them to can I revise it. They sail I have to pay 250 buck to cancel and redo it, which might an idiot agree. So thanks you and I will never buy a ticket from student universe
It was little bit long for a wait line, but it was worth it. I would do it again, 100% if this deals comes every winter and summer break for college students.
But I have 1 slight problem with my account, I can log-in with same email and password on my desktop, but somehow the app has a problem with my log-in, and I don't want to change it just in case something goes wrong for my "upcoming trip". It would be convenience to use the app on the airport instead of my desktop. That would be deeply appreciated if someone can send me a feedback and fix it.
Your $25 flight deal was UNREAL. Honestly it gives so much opportunities for students like myself to travel for the holidays. THANK YOU is an understatement
The price was raised within a period of one hour. I didn't really enjoy that
It is only 2 days before departure but they haven't issued the ticket! Need to wait more than 1 hr to wait for their agent. E-mail never got a reply.
Overall I had a pleasant experience. My only concern is that my reservation was on a temporary hold through the airlines.
I was skeptical about this opportunity to get plane tickets this cheap but I'm glad I took the risk and now I can see my family this holiday season.
The website was easy to navigate, and signing up was not difficult. The waiting in line was expected and I was notified when the site entered me in line. The area where card information needed to be inputted was small and easily looked over until I was notified I could not move into the next step. Window for scrolling on part for card information needs to be bigger
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members