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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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Super straightforward and easy. Got a $600 discount! Would buy again.
It was good with a long wait time. Flights were cheap using the prime promo deal.
Very smooth process and very detailed as far as explaining and giving options for my tripod
The mobile application doesn't store my flight information and I have to find back my invoice number to get those informations
They are pretty good. You can finds deals on here that save you a few bucks for other stuff and that's amazing. So far they haven't disappointed.
This experience is very significant to me because I come from a family where traveling isn't the norm, this has opened my life for better things.
I think if we were provided with a spot in the queue and given more information from StudentUniverse and Prime versus some random influencers in Tik Tok, more people wouldn't be freaking out or hesitant. While I did have to wait 3 hours, I'm very glad I got tickets (I paid $80 round trip—which is still better than what it would've been~$700). Let's just hope I am able to get on my flights without any issues!
There was great service and it was very easy to manage. Overall I had a great experience!
Although I did have to wait 2 hours to order my ticket, it wasn't bad overall and i was able to get it in the end so I am content!
The experience to waiting in the queue and then selecting my flight and recievingall the information was easy and effortless.
Improve waiting queues. It was great but theres no indication of when you will get in
My Bf tried getting the deal to join me and he was stuck loading after being let in. Called and put on hold. Emailed and got no answer and tickets ended up selling out. This sale is a mess
The booking was seamless and I received the confirmation instantly.
I believe student universe is a great website for college students such as myself. I'm so grateful for this opportunity so I can finally visit my family for the holidays!
Overall, I had good experience with StudentUniverse. I used them to be able to book a holiday deal, which I understand is going to have a high volume of people, but the way the queue worked was a bit confusing with not much information and then randomly getting put into picking your flight. I enjoyed being to see the flights beforehand and the structure of the website is very well, I would only say that the queue times are a bit weird. I would suggest having an estimated wait time or place in queue that you can visibly see. Overall, I got my flight and was very happy with my experience! Will be using more.
I decided to enter the student universe and prime young adult ticket collab giveaway for 25$ and I was chosen! I booked my ticket and it was reserved right away! I am so very grateful!
This did not solve my issue with being able to view my flight confirmation.
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From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members