On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Took time and investigating but so happy to have this experience!
My experience was good. I found a good deal and student universe helped me save a lot of money.
I got the flight although it cost me 45, also it took forever to get in, however I'm glad I was able to make it happen.
It is a big time consuming waiting in cue for three hours but definitely worth it!
I got the confirmation email but whenever I click the "click here to view your flight confirmation" it takes me to the one website where it's like "wait here for the next batch of tickets"
Thankful to easily acquire a ticket and have confirmation that it's real for the price said
The $25 flight deal is literally the only reason I get to see my boyfriend over winter break. Thank you so much <3
I used the prime discount to book a flight but the checkout experience was horrid. It wouldn't let me skip the seat selection option. After I went back and deselected the seats, there was no price breakdown in the confirmation page. Since I only had a 15-min window to use the deal, I confirmed anyways but it charged me an additional $56 for a seat on a SINGLE flight (not even for a seat on any of the other flights I was taking). I had never even clicked on any seat that was that expensive. When I called customer service to get the seat refunded, they said that they would have to email some other department and that they would get back to me in 24 hours. It has been longer than 24 hours and I have received no response. I feel as though they stole $56 of my money.
Although, it took some time after you won a ticket the process was fast and efficient.
It was a really quick and easy experience for me and I would easily recommend this to friends.
So easy to use and user-friendly. Student universe breaks it all down and ensure the best price
I enjoyed how simple it made the process of buying a flight. It took me less than 15 minutes of buying a flight. I had simple options and was able to choose one that best fit my needs.
It was a quick and easy checkout experience and I'm looking forward to my trip!
This is a good collaboration and I'm excited that I was privileged enough to get a ticket. Thank you amazon!
Didn't have a problem at all using this and will definitely be recommending to my friends
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members