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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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I stayed on from 8am and kept my browser open it went well. I saved $530
The site would have issues, but I bet it is all due to the traffic on the site
Very thankful for the opportunity and experience that student universe has given me!
Love to see the offer. I was able to book the tickets very cheap and would see my family this December, all thanks to your 25$ tickets. Would love to see this more often in coming years
It was a good experience overall i just had to do a lot so i could get the $25 ticket
Student Universe is TERRIBLE. The site breaks, you sit on hold for 3 hours for customer service priority when the flight is in 24 hours. They don't listen to you and my only saving grace was recording my 40 minute conversation when the representative kept doing things without my consent. They are scam service and not to be trusted.
Easy, user friendly interface, and incredibly helpful customer service!
The website is easy to navigate and the low prices help out specially during the holidays.
This website was the best and they helped me find a great deal on a flight especially on short notice.
For certain situations, waiting time was more than 15 minutes which is quite irritating. Also, I would suggest provide more information related to Transit visas associated with particular flight route or in general.
I tried three times to book the same ticket the website kept crashing. When I booked it and got the confirmation, I was happy. A day later costumer service reaches out to me about changing the flight which I think is unfair. When I had the chance to call back I couldn't reach anyone and I've been on the line for 5 hours with no answer. I don't know who to call or who to reach out to.
This is my first booking, but I was unsure since there are 2 studentuniverse sites, and reviews on various websites mentioned bad service. However, up until now, everything seems fine.
I got one of the $25 tickets and I'm so happy. The site was easy to access and showed all the flight information clearly. Overall, the site is organized in an efficient manner.
It took a while to gain access but when I did, I found the best deal for my next trip when compared to other websites I was looking into.
Waiting in the queue for a few hours for the $25 promo was confusing at times; it would crash, reload, or sometimes not even load. I somehow managed to get back in each time, and was fortunate enough to be selected to purchase a ticket! Once my ticket was purchased I had trouble receiving and finding the confirmation numbers. But I simply went to the website of the flight company (Jetblue) and typed in the code I received and finally saw that they, too, recognized I was flying with them. So everything worked out! One thing I may recommend for future promotions similar to this, is when in the queue, some sort of indication such as a spot in line or amount of tickets left would be helpful.
Process flowed smoothly and will definitely use again. Wish I knew about it sooner!
Good price v easy process. Quick issue of tickets. Highly recommended
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members