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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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I waited patiently for two days, and finally, on the third day, I was able to get my flight. It does take some time, but if you're patient, it's definitely worth it!
Student Universe is awesome and the discounted price really helps make it possible to travel during the holidays, especially as a college student.
All I had to do was wait in line and buy my tickets, pretty smooth process
Good for students going home and visiting family in other states
Very hectic and annoying process but I got a 25 dollar ticket in the end so I am thankful
I booked my flight during the Amazon Prine Young Adult Deal. There were no flights available for $25 on the day I was wanting to fly, so I booked another. Of course, it was a late flight with a layover rather than direct. But worth it! I just wish, because I booked Main Cabin, that I could make flight changes through the airline. It is difficult to get ahold of customer service.
Not sure why, but i couldnt get the grid layout that usually is an option for seeing most affordable departure/ return dates...
And I was really starting to panic when i couldnt get on the site to get my flight info... why is the site so busy that i cant get on
I was able to book a flight and go home to see my family because i'm in college. I just wish it told me that I would have to buy my luggage separately
I decided to take the leap to try to get a $25 ticket while actually thinking that I probably wouldn't get one. I lucked out the first 2 days but was successful the 3rd day. After getting in, the purchase process was pretty seamless. The system was not sluggish and moved through everything pretty quick. Had an issue with getting my seat purchase process but was still worth it as I will be receiving a refund and was still able to purchase my desired seat directly with the airline. Would definitely do this again!
The website was moving a little slow but i was able to receive my $25 ticket on the 3rd day so i am satisfied with my experience. It could be more organized at least letting users know what number place they are in line!
Everything went smoothly getting the tickets it when it came to using the student universe app I had many problems
I was already anxious of not getting one of the $25 flights but it was a pleasant experience. There were no crashes in the system when waiting in line and I was able to even look at the flight times before even checking out. The website kept getting refreshed and when it was time to finally choose the flight it was all straight forward from start to finishing the purchase
I got my ticket through the Amazon Prime $25 discount and I am very thankful 🙏 but if I had to speak on the website itself, I would say it lacks customization options such as price tracker, open date ranges to choose from if unsure about the day you want to travel, etc. Overall my experience was okay given that the line for the promo didn't tell you your place in line so it can be really frustrating. Thanks again!
Flights r cheap which is great however the instruction after buying are unclear
Really valuable flight! But difficult to get into the website! Need to wait long long time! But it worths.
I was glitched out the system but joined right at 1pm and bypassed a queue so it was nice
I did the Prime $25 flight and there was a lot of traffic to get a flight but that was to be expected. Other than that my flight was smooth and easy to book!
It was little hectic waiting on the line but it was worth it and check out process was smooth
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members