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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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Thank you for the discounts. It was hard to get into the site because of all the people but it worked at the end
Awesome! I was one of the lucky ducks to get a $25 ticket for students out of 1,000. I'm very grateful I was chosen and the process to buy the ticket was really smooth!
Love this opportunity for college students to schedule very affordable flights through student universe
This was a very stressful three days but we got it and we got finally got here! I got to visit my family for $208 that is honesty better than 800 i am very blessed and grateful to be spending christmas AND new years with my family
Thank you for your help. I received my booking information and everything else
Long but worthwhile process! I really didn't think that I would be able to fly home this Christmas and thanks to studentuniverse/amazon student I was able to
Getting in for the deal felt like luck, but i'm glad i got it!
How to actually access the site was unclear because it kept taking me to the waiting room. I was not able to a access anything.
Site was easy to search my flight requirement's and I compared with online pricing, this site has the best pricing for the flights without any unreasonable fee's
Buying the tickets was super simple and they made it a quick process
I used the prime deal but instead of getting a 25$ flight as it was advertised everywhere i only got 25$ off. I'm glad for the discount but the advertising of the deal should have been more clear the the 25$ flights was domestic only.
It says from December 9-13th we could purchase 25 dollar tickets if we were 18-25 or a student. After being stuck on the holding screen and then having to search my flight several times, it wasn't even a 25 dollar discount. It was 15.38 off of a 460 dollar flight. Nothing about that says 25 dollars
I was nervously waiting to see if I'd be one of the few lucky ones & thank goodness I was blessed to get a $25 roundtrip deal as well. Thank you :)
Overall the experience was good. However, the website operation speed could be improved. More importantly, it would be great if you could send the itinerary along with the booking confirmation.
Wanted in line for 2 hours but it was so worth it! Easy to get my flight once I was in
First time trying prime $25 flights and I enjoyed the overall experience from finding out about this deal trying to secure my flight. Would definitely recommend for anyone eligible to do.
Got the ticket for 25$ instead of 550$
Merry Christmas and a happy new year
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members