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StudentUniverse

4.0

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StudentUniverse Reviews Summary

StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.

This summary is generated by AI, based on text from customer reviews

service
115
value
112

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6,909 reviews

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California
1 review
0 helpful votes
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I would not recommend booking with student universe, and do not purchase the insurance/"premium support". They charge extra and keep you on hold for HOURS. They also mention "cancellation refund" on their insurance but later claim your ticket is non-refundable (even if you cancel 7 days in advance) WOULD NOT USE THIS AGAIN. Disappointed!

Date of experience: December 19, 2024
District of Columbia
1 review
0 helpful votes
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Good
December 29, 2024

Good got the booking done at great deal compared to other brokers

Date of experience: December 19, 2024
Virginia
1 review
0 helpful votes
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Quick booking
December 29, 2024

I had a great experience with booking on student universe. Low fares during peak season & very quick booking process. I used it for the first time was little nervous first but I am glad I tried it.

Date of experience: December 19, 2024
Tennessee
1 review
0 helpful votes
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Boston
December 29, 2024

Thank you for the trip………………………………………….,,………………………………

Date of experience: December 19, 2024
California
1 review
0 helpful votes
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Extremely convenient!
December 29, 2024

Through Student Universe, I was able to book tickets at HALF OFF what I would usually pay to get them through the airline. With Student Universe, I'll be able to fly out for the holidays while saving a ton of money.

Date of experience: December 19, 2024
New York
1 review
0 helpful votes
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Absent customer service
December 29, 2024

I tried to reserve exit row seats for a surcharge, but the seats were never assigned. Had to do this through the airline directly. No answers to multiple emails to StudentUniverse about it. I waited on hold for 30 minutes with no one answering the phone. SU is helpful when booking one-way tickets to Europe but the customer service is non existent.

Date of experience: December 18, 2024
New York
1 review
0 helpful votes
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It was very easy and quick
December 29, 2024

I was able to get a ticket within my budget & the website was easy to navigate!

Date of experience: December 18, 2024
Hawaii
1 review
0 helpful votes
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Cheap and best
December 28, 2024

I found the best price for my travel compared to all major websites

Date of experience: December 18, 2024
Illinois
1 review
0 helpful votes
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I tried doing it on my laptop and there was no slot to put my card information so I had to do again and again

Date of experience: December 18, 2024
Kansas
1 review
0 helpful votes
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The best things that's has happened
December 28, 2024

I never thought I would be able to see my parents and my brother who is returning to the marines this opportunity has helped thank you

Date of experience: December 18, 2024
Michigan
1 review
0 helpful votes
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Good pricing
December 28, 2024

Student universe offered the best flight price! The booking process was simple.

Date of experience: December 14, 2024
New Jersey
1 review
0 helpful votes
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Reduced flight cost
December 28, 2024

There were no issues and every process went through smoothly.

Date of experience: December 18, 2024
Massachusetts
1 review
0 helpful votes
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Nerve wracking but so worth it!
December 28, 2024

I love student universe, I had such a hard semester and had some many bills to pay I didn't think it was possible to get home to see my family.

Date of experience: December 18, 2024
Texas
1 review
0 helpful votes
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Tickets
December 28, 2024

It was a good and easy purchase. The website made it very easy to purchase affordable tickets!

Date of experience: December 18, 2024
Illinois
1 review
0 helpful votes
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Nice experience
December 28, 2024

The veg food is very nice, and it seems like we are sitting in a 5 star hotel.

Date of experience: December 18, 2024
Massachusetts
1 review
0 helpful votes
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Don't bug people for review
December 28, 2024

You may be good at what you do. But to expect people to give a review of atleast 50 words is diabolical and wrong from your side if you ask me. Even people with good opinion would find this exhausting and irritating. Thanks

Date of experience: December 18, 2024
Texas
1 review
0 helpful votes
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Incredible Opportunity
December 28, 2024

Because of this offer I was able to see my close family and friends after so long. I could not afford it before but I was able to this week because of this experience. Thank you.

Date of experience: December 17, 2024
California
1 review
0 helpful votes
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Awesome!
December 28, 2024

Thank you guys so much for this cheap plane ticket offer! Now I'm going to go see my family around Christmas which I wouldn't have been able to afford to do otherwise! :)

Date of experience: December 17, 2024
Texas
1 review
0 helpful votes
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Very easy to use
December 28, 2024

Booking was very easy to use. I liked how affordable the airfare was and it was a trusted website.

Date of experience: December 17, 2024
Oregon
1 review
0 helpful votes
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Very helpfull
December 28, 2024

Im trying to find out the best price for the student and this platform offered deal price

Date of experience: December 17, 2024

From the business

StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.


studentuniverse.com
Founded in 2000
Montvale, NJ, United States