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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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Booked one week before and got the best price in market!
This website is easy to navigate and provides a great user experience
I got my flight for significantly cheaper than anywhere else
Excellent price/experience and smooth online purchase
Excellent price and smooth online purchase
Thank you so much for helping me. I appreciate it. It's very cheap ticket.
Very easy to use website. Great deals that I could not find on airline or other travel sites.
I had a good response and was helped throughout the process.
I have been using the website for while and like it.
Very good and little bit affordable
Was easy to use and provided more information than google search
Student Universe is my first choice for looking at travel options when I need to travel (only wish that my student budget allowed me to travel for fun). This was the first time that I'd ever experienced an issue in 8 years of using Student Universe with booking, and it was quickly resolved with a phone call. So long as I'm a student, Student Universe will continue to get my business.
1st deal great, my next flight will determine if the app is better than others
I was wondering whether i purchased a student ticket. So, i contacted customer service. The staff kindly explained and answered my question. Thank you.
These time I used the discount code and wish more discount for student in the future.
I accidentally booked a flight on the same day at the wrong time. However when I wanted to cancel the wrong flight, I was forced by Student Universe to contact the Airline, but the airline wanted me to contact student universe
Really like the customer service, easy to access and understandable
I compared many ticket booking websites, and Student Universe offers a quite comparative price. But there are still too many pay options.
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members