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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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Very easy to navigate site and no complications with booking so far.
We have used Student Universe last year for a flight from the UK to USA on Virgin Airlines. The whole experience was marvelous.
Good website, helps you well and was able to guide you easily.
My credit card had to be verified by email it doesn't look professional to have to verify by sending a picture of your passport and credit card, I really thought it's a scam.
Easy, could layout better the website and flight options better.
The website provides flexible versus exact dates, which makes it nice to compare prices.
The website interface is clean and intuitive, making it easy for me to find the flight information I need. The prices are also very reasonable, much cheaper than other websites.
Using the site was very user friendly. I found exactly what I needed and where. I really liked where I could sort by the arrival time.
Not user friendly at all when you get to the final steps. Too many things to add to the cart, not an easy purchase.
I originally experienced issues with my original booking, but after calling the help center my issues were fixed immediately and my trip was booked!
This is an absolutely fantastic way for students to get lower price tickets. The entire process was quick and easy, I ordered my ticket last week and I already have my ticket and my airlines app. It is absolutely fantastic, and the deals that they have with prime student make it even better.
It was fine! Very straightforward. Easy to navigate.
Initially booking was great and I did get a better price. However, when I wanted to change my return flight by a day, it would have been a $2,000 difference - this is about as much as the round trip flight to Athens. When I called United Airlines to try to change it with them - they could do it for almost no charge, but since I had booked with Student Universe, they did not have the power to make that change.
I wish the know this site earlier. Uncomplicated speedy and right price booking. I was not able to find a better priced ticket.
All positive, booking went smoothly. I would recommend using this website
Good and easy to use. Recommend for all. Good experience!
It's like they've made it for anyone who wants to travel without any fuss.
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sabah, sorry you felt that way. We provide a set of add-ons for all customers based on their needs. However, they are completely optional and can be easily skipped. We always want our customers to have more options rather than none. Thanks for choosing StudentUniverse.