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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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It was good and simple, I'm quite glad and satisfied with the bookings
Easy and affordable experience! Booked within minutes and actually worth it compared to other standard pricing!
It was easy to look and the dates times and prices
I'm impressed with the website and app. Convenient and easy to navigate, happy with my experience.
So far I got my booking confirmation. I have never booked a flight through student universe so I am wary.
Thank you student universal. I didnt know it existed. It was the chipest flight I found and all easy to process.
Very customer friendly, prompt.
Additional supportive documents were required, after submitting them, we received quick response.
Thank you.
The service was very simple and provided me the cheapest option to Greece
Great prices for longer flights from the US to other countries.
I was charged 317, but actually $330 was debited from my checking account!:(😱
Student universe offered immense financial relief in easily buying my flight back home!
Excellent prices and customer service. Easy to get a hold of live people.
After looking at several sites, this one gave me the best price for the flights I was looking for.
Half of the trip was well received, but your platform does not show the return flights which was problematic with immigration services who need to determine length of stay.
Happy that you got me the best price I could find!
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Good and easy booking experience. Cheaper than normal
I only received my trip confirmation for my trip. However, there is no Trip itinerary, as every time I book through StudentUniverse. Please send me one as a way to reassure me about my trip.
I was able to find the flight I needed for the dates I wanted, but problems came up with my seats and it's a little intimidating to know that I've bought the tickets, but may not have a seat on the plane.
Website was easy to use and found a great deal, will definitely be using them again.9
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, the cashback/promo discount would be refunded as a separate transaction. If you have not seen it in your bank statement, feel free to contact us. Thanks.