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StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The purchase was simple, easy, and fast, you don't have to bid on shoes with StockX to purchase. That was a good thing for me.
Excellent service and fast response for everything!
Completely trustworthy!
Keep the good work!
Ordering what I needed for my granddaughter was easy and shoes were delivered in no time at all.
The items I received was not dead stock. The air ships we missing lace bags and the box was in bad condition
Very pleased! Shoes arrived more quickly than anticipated. My daughter is happy with them.
I ordered a PS5 digital edition that was not only the wrong device when i opened the box it was reported as a stolen serial number when trying to connect to the PS network. I was completely shocked since the literal PS5 box had the StockX "verification" which means someone was not paying attention to the actual order. Beyond the device being stolen how does it Pass stockX verification process knowing it's a completely different edition than i ordered.
I order 5 pair of shoes and I haven't had any problems with them great shoes seems to be all authentic….So far thanks Stock X
Bought the omega x swatch moonswatch and it arrived around 7 working days later after stockX have verified its authenticity, which is absolutely fine. First time I have chosen stockX but was surprised with how well prices some things were.
I received my order less than a week and I'm satisfied with my purchase
Shipping was very fast and easy. The price for the shoe was beyond reasonable and I enjoyed how I got the shoes before the release date. So i don't have to see "we couldn't process your order" from Nike if they sell out.
It was fine, fast delivery, good packaging I recommend using StockX you can find good deals and original items
Happy with the first product however still waiting for the second pair, delivery times could do with a bit less waiting time, so if you need them in a hurry I wouldn't recommend buying from here. I'm sure they will be worth the wait though.
Damaged shoelace. Not expecting since item was supposed to be inspected.
My order was cancelled and wasn't give any reason why it was. Waited weeks just to not receive anything.
We are terribly sorry for any confusion with your purchase on the order of the Jordan Air Ship sneakers. We do see that this item was proven as delivered on Saturday, 9/30/23 at 11:58 AM. This order is not found to be canceled. If you have questions or concerns, please reach out to us at StockX.com/contact and we would be happy to assist you further with specific details of your order. We look forward to hearing from you!
Tongue tag was a little damaged when it arrived. Would expect a little better quality control from stockX, especially when purchasing such a expensive sneaker.
Always quick and legit, loved the shoes. Price with the fees is a little high but other than that perfect
I'm surprised at how this company is still in business despite all its shady practices and abuse of customers. First, when you have a problem, don't expect help. If your package gets stolen or goes missing, they'll tell you sorry but good luck, can't help you. Expensive! They double dip. They charge the buyer fees on Everything, shipping, payment processing, tax etc. they then charge the seller the same thing so they're collecting the money twice. Other platforms only charge the fees to seller but on stockx both get hit and only one that benefits is stockx.
Absolute joke of a company riddled with fakes and customer abuse.
We are terribly sorry to hear that you are not satisfied with the buyer fees that are associated with purchasing on StockX. Please be advised that StockX is the middleman for buyers and sellers alike, therefore we do not hold any inventory. We have fees for taxes as well as shipping for both the buyer as well as the seller as there are 2 shipments that occur in the processing of the order. The first is from the buyer to our facility and the second is from the facility to you, the buyer. We are not showing that you had any complications with the order of Dunks that you provided in your review. We are sorry once again as we are not able to alter the fees that are charged in accordance with purchasing on StockX. Please also keep in mind that taxes are paid out to the state and not withheld by the company. If you have any further questions please reach us at StockX.com/contact.
From the business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Jesse, we are very sorry to hear that this happened with your purchase. We can assure you that prior to shipping any item to our Buyers, we verify it in-person with our verification experts who inspect each item to ensure that it meets our deadstock condition standards. With that being said, we are certainly happy to take another look at any item. It is never our intent to upset you or make your user experience difficult. If you haven't already, please submit a return request using our Buyer Promise Support Request Form: https://stockx.com/help/contact/buyer-promise. Once your inquiry is submitted, you can expect a follow-up email within 1-3 business days. We look forward to receiving your inquiry and making this right. Here is an FAQ explaining Buyer Promise as well: https://stockx.com/help/articles/What-is-the-StockX-Buyer-Promise. Thank you for your patience as a valued StockX Buyer!