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StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The order came really quick i am a happy male person
I purchased my shoes and received an error message at first. I attempted to repurchase them, and the order went through the second time. I received only one email confirmation for my purchase. Days later I see 2 separate charges in my bank, and noticed 2 emails for shipping notifications. I reached out to customer service, and they told me they would send me an email about canceling the order. I received no such email, and now I have an extra pair of shoes that I didn't want.
Fast, reliable and understanding customer service as well a variety of products on the website
This service sucks They never got back to me and i'm still wating after they sent me a fake item. Gota love stockx
Hey Aj, thank your for your feedback. We can assure you that prior to shipping the item to the buyer, we verify it in-person with our authentication experts who inspect each item to ensure that it meets our deadstock condition standards. However we are happy to take look at any item you questions. Your account has been reviewed however we are not seeing any correspondence from you regarding this inquiry you mentioned. This is why you probably have not heard back. In order to better assist please complete our buyer promise return request form. We have a team that look into these inquiries specifically. Including our team from the facility who process items. Go ahead and submit the form. It will require you to add photos and concerns with the item. Once submitted the case is sent to the applicable team who will follow up with you via email. I have attached the link below:
https://stockx.com/help/articles/What-is-the-StockX-Buyer-Promise
Thanks!
I have been selling & buying on Stockx for kver 6 years & have had pretty good experiences minus some minor hiccups.
This last time I sold an item ( a Bape shirt still new with tags & original packaging) I gave it a once over then shipped it to Stockx fully expecting to be paid out. Well, a few days go by after the shirt arrived to Stockx with no update. I reached out & was told that my item failed because of a hole in the shirt. I was sent a picture & there is a big noticeable hole right in the middle of the shirt. Why would I put a hole in my own item then send it to be authenticated knowing it will definitely fail? Makes no sense especially given my great selling history.
Of course they had to pass the issue around to different departments so it can be "investigated".
Even after sending the receipt & a picture of shirt that shows that it did not have a hole, I finally get a message stating that my item failed due to use or manufacturer defect.
I am now being charged a 15% fee, my seller percentage fee will go up & I have a damaged shirt all because someone there mishandled it & somehow put a hole in it.
And of course their decision is the final word. After years of selling & buying with a good record, I am pulling my items from being listed & probably will not buy from them again. But they will not care.
Hey David, we appreciate your feedback and sorry to hear about this experience. We'll look into this issue for you. We just sent you a private message so that we can locate your inquiry with support ASAP. Thank you for your patience, we appreciate it!
Been enjoying buying shoes from stock x have no problems so far enjoy buying from the website ty.
I'm glade to have found Stock X
Thanks to STOCK X for stocking the Authentic stuff. Keeping me fresher than fresh... Kleener than kleen
It says sellers have 3 days to ship but my last few orders have been like 5 days sometimes longer
I change my address and it was sent to another address never received it
Hello Erica, We are very sorry that you have changed your address and your item was sent to the incorrect address. Once your order has been confirmed we are unable to alter the address. If you changed your address in your settings after the order was confirmed this will not update the address on your order. If you have any further questions or concerns we are here to help. Please reach out to support via stockx.com/contact.
My fiancé had a pair of dunks that she loved but accidentally ruined a while back. She mentions the sneakers every now and then so I'm gonna surprise her with a brand new pair. Much appreciated StockX!
From Ordering to delivery the experience is first class.
1ST Let me say i have bought from them at least 10 pairs of high demand J's but they're terrible customer service they will lock you out of your account repeatedly to bid, but allow you to pay full price. SMH...Goat is always the best way to go... better service, pricing and delivery time. STOCK X SUCKS...
Hey Juan, we are very sorry that your account has been locked. We just sent you a private message for your order details and email address so that we can locate your inquiry. We appreciate your patience! Thank you.
First sender the condition of shoe was not new as purchased but used so stockx sent them back and found another seller. 2nd seller stockx had issue with seller and delivery misscomunication. Shoes never came and Stockx didnt say antying to me and just cancelled my order. Said they were sorry after I was in communication with them. They gave me $20 for my 45 day ordeal. I ordered the shoes again subjected to higher prices. Again, stockx took my money...app said waiting on first seller to ship shoes. Im on day 8 and stockx just cancelled my order again without explanation. Horrible business practices. Also, Everytime they cancel my order they delete it from my history/profile as if it never occurred. Do Not recommend.
I made a bid after aweek or so it was picked up by someone. Within 2 weeks of that I had my brand new trainers that I love. What's not to like?
My experience has always been great have ordered 5 pairs of shoes through stockx
I bid on shoes and it was accepted. StockX kept me in the loop through the entire. Seller shipped the shoes to StockX for review. It met the conditions agreed upon and StockX shipped the shoes to me. I received the shoes the shoes in a few days. Overall the entire process only took a week and I was completely satisfied with the transaction and product.
My son went on the website, picked out his shoes and I went on after him and completed the purchase. Everything went smooth and the shoes are top notch!
From the business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Zach, thank you for your feedback and I apologize for this experience. Please understand that cancellations and returns are against our policies. This information is made available to all buyers prior to purchasing. Therefore cancellation or return request are typically not performed or honored. However we have reviewed your case and you have an open case with our representative who have submitted an exception request to management. Due to the circumstances of the duplicate order. Please await an update from our team. Therefore your inquiry is actively being assisted. Thanks!