StockXReviews 2,464

I was quoted 13 days for my shoes. Didnt get them. After waiting several days for customer service to finally send me an email they basically told me to keep waiting. If I'd known it would take longer than they quoted I simply wouldn't have made the purchase. Then they told me they couldn't give me a refund but as soon as I opened a claim with PayPal about 10 mins later I got an email saying they can refund my money but they are flagging and suspending my account because they "don't want any more disputes from me." If they were just honest I wouldn't have to make a dispute to get my money back because I simply wouldn't have bought the shoes. This was a whole waste of my time to be back in the same place looking for these shoes.

Literally the WORST buying experience I have ever had, and so I vowed to leave detrimental reviews on every review site I could find. This place is a SCAM! I ordered a pair of Yeezy's for $343.95 and was GUARANTEED they were authentic. They came and anyone could've seen they were fake. I reached out to Stock X explaining the situation and they answered pretty quickly, asking for pictures of proof. I provided AMPLE evidence that they were knock off and suddenly Stock X stopped answering me. It wasn't until I told them I opened a dispute through PayPal (how I paid for them) that they responded, saying they would permanently suspend my account and that they don't "do" returns. Even after I saw they commented on someone else's review saying they would always take back fake merch. And then, they SUGGESTED I RESELL THEM ON THEIR WEBSITE! They knew they were fake! They are fully aware that there are knock-offs being sold on their site and don't care. I've reported them to the BBB and will not stop until I get my refund. Absolute SCAM.

I was not happy with the shoes I received, since to me they did not meet standards for authenticity, plus they came with a small stain. I sent photos to them (one of which is attached below) and although I'm a repeat customer, I was refused both return for refund or website credit.
They just told me I could resell on their website and basically scam someone else.
Worst customer service ever and chances of fake products although they claim to have experts looking at authenticity.

I ordered a pair of Jordans 16 stated as "new", however upon arrival and inspection of the shoe, they were clearly previously worn. Someone tried to refurbish them by putting a new bottom on the shoe, the red edge had been painted over with a new red paint with a crooked Jordan sign, the rubber was painted over with black bleeding into the red, and the guard strap came crumbled in the box, although you could see bits of glue on the pieces, and the toe of the shoe was scuffed. I immediately emailed customer service and they asked for pictures of the shoes as well as a picture of the tag to show it had not been tampered with. I did as requested and they responded that the tag looked like it had been tampered with so they no longer could do anything about it. The tag had definitely NOT been tampered with. What a terrible company

I sold a t-shirt through Stockx, but when they received the package, they claimed that the box was empty, and returned the package (Yes, these surprisingly incompetent people actually shipped an empty box back to me).
They told me that the box wasn't tampered with (although the tape i put on it had obviously been broken) and therefore they didn't want to refund me.
Furthermore, I can't file a claim with UPS without their help because they paid for the shipping label - but they don't want to help me with that either
So they basically lost my package, won't refund and won't even help me file a claim with UPS, so I just lost a bunch of money because i trusted this company.
Worst customer experience I've ever had.

My son and I sold brand new nike sneakers to someone through STOCKX. Upon attempting to "verify" them, they STOLE a velcro adhesive off of each one of the sneakers and then sent them back to us saying that they were missing. My son checked the sneakers thoroughly, as he always does when we received them from nike and I packed the box myself and i know what i saw when i packed it... EVERYTHING that needed to be in that box was there! They stole the velcro attachments and now the sneakers are virtually WORTHLESS!
I am currently looking for other sellers that have similar complaints or experiences... if we have enough of the same occurrences we may be able to take legal action!

Do not use this company they will Scam you... I sent them a brand new pair sneakers they said on arrival there did not meet their criteria but said they would not charge me... when my sneakers arrived back in the UK, 4 sets of laces were missing and the internal cardboard sleeve removed and not in the original box they were sent in. They refuse to answer my 4 emails to customer support. Do not trust they simply are not to be trusted with your valuable items...

I was charged a different price from what I bid because a "new customer" discount code that I used (and was accepted) when I made the bid - was not applied when the purchase went through. When I brought it up to customer support, they wouldn't refund my $20, instead they just gave me another discount code for my next purchase...

1. I dont want to make another purchase with them now and 2. Why would I trust that this discount code will work when the last one did not either