StockXReviews 2,464

Purchased a pair of Brand New Air VaporMax... received them with dirt on the bottom, smelled like cigarettes & bends from being worn. NEVER AGAIN! Had my account cancelled once they said they could only offer a $20 discount. Why in the hell would I purchase again after this, $20 is disrespectful when I paid $235 for the shoes. It clearly states on there site that if the mistake was made by them then that's an exception for a return. Clearly whoever supposedly verified the shoe Failed because a partially blind person could see that the shoes were not New. They don't take responsibility for the mistakes. I'd never recommend StockX

I was attempting to sell some shoes on StockX. Shipped the package using their label and instructions. Never received an update but they took 50.00 out of my account. So when I inquired about it they told me that the shoes were missing from the box and only the invoice was provided. Which means someone stole the shoes at their warehouse or at the UPS warehouse. You would assume they would have some type of insurance for this when it happens. But NO! I'm out of 400.00 but it's a lesson learned. I will never buy or sell on this site ever again!

I ordered a pair of Yeezys and on the payment page there was a glitch so I ordered two pairs of the exact same shoes. For two days I tried to get in contact with customer service to cancel one of them but all they told me was I can try reselling them once I receive them, there was no bidding involved now they want me to go into bidding when they could just cancel it for me. They are unprofessional, rude and will take your money. I will forever use Goat from now on.

I ordered Nike Adapt BB's for my son thru StockX. As has happened to a
Number of people, we were unable to link the shoes to the Nike App.
Since the shoes were not bought directly from Nike, Nike did little to
Help solve the situation. StockX gave us a couple of things to try
(same things Nike told us to do like reboot the shoes, etc.).
Ultimately, I told them that they had dropped the ball because they
Verified and certified that the shoes were authentic (and working),
Which they were not. In fact, they agreed that they dd not test the
Shoes to see if there was a software issue. I told them they needed to
Fix t or replace the shoes. They refused. They said because my son
Clipped the tag off the laces (we still had the tag), it was invalid.
Now that is BS. Don't ever buy from StockX. They don't stand behind
The sale. They don't really authenticate the shoes properly.

They sold me a pair of new sneakers that stink like cigarette smoke. They refuse to take them back. I complained to my credit card company and StockX banned me from their business. What kind of company inspects a shoe and gives it clearance with such a bad smell. They keep quoting that they do not accept returns. But it is your job to inspect the shoes. I have never seen the shoes so how would i know that they will stink like cigarettes. If you sell anything online you have to accept returns. Thats the whole point in buying online. If a customer can not see an item, or touch it before buying, how will we know if it is damaged?

Absolutely shocked at the appalling 'service' from StockX. They mis-labelled our package and failed to contact me when UPS couldn't deliver. UPS need them to correct the address before they can try to recover the package and deliver but StockX are refusing to do that, or even explain why. My son spent his hard-earned pocket money on a pair of shoes and it looks like they'll just be destroyed at UPS because of StockX's appalling attitude. Can't understand how this company can remain in business. NEVER ORDER FROM THEM!

Stockx is selling factory seconds in-house. Factory seconds are shoes that are flawed and not sold directly by the manufacturer. I knew something was fishy when my bid was accepted in less than one minute, and then arrived at stockx in less than 18 hours and was shipped to me that same day. When the shoes arrived the soles were covered with white marks that I was not able to remove even with a damp toothbrush. Now they want me to pay to send them back. After doing some research I found that other people also believe that they are directly selling factory second shoes. I am sure there are some actual sellers that sell legit shoes, but I would exercise caution.

Thanks StockX for sending me a pair of sneakers that are damaged.

After waiting a month for a pair of shoes to be sent to your warehouse to be inspected you guys still send me the shoes with significant damage. As soon as I opened the box I noticed a scratch along the outside of the shoe that tarnishes the $450 sneaker immediately. After chatting with their staff for a week they offered me a $40 discount on MY NEXT PURCHASE. Thanks...?

A $450 pair of shoes that are now worthless and I am offered $40 off my next purchase because I actually want to risk ordering something else from them...

Their server is absolutely not secure. I just had to cancel all three of my cards (2 credit and 1 debit) because some jerk in California hacked into my account and attempted to make 4 separate MULTI HUNDRED DOLLAR BIDS through Paypal. I haven't used StockX in 3 years yet somehow you can still checkout with my Paypal (through multiple password changes since then) without having to re-login! That's right! I never used StockX to actually make a purchase but because I logged in ONCE with my Paypal when I created the account, a hacker was able to make purchases with my Paypal linked cards/bank 3 YEARS LATER. Thankfully I'm broke af and my bank has great fraud protection so none of the purchases went through, but others probs aren't so lucky! DO NOT USE UNLESS YOU WANT SOMEONE TO HACK AND MAKE PURCHASES WITH YOUR CARD/PAYPAL

Horrible customer service organization. Buyer beware! I called after my credit card and account was compromised to have an order canceled. They told me they found the purchase legit because they saw it on the system. They sent me a screenshot of a one line summary, my name, purchase, cost, date and time, account. LOL, what does that prove? I canceled my credit card two minutes after that time and date they have posted( they didn't check that), I have had an account for over 12 months, no shoe or article purchase ever ( didn't check that or other purchase behavior), My current legal address doesn't match the one they show it shipping to ( didn't check that), what a laughable operation. No one should buy here. If you are reading this, close your account)

Make sure that you read their return policy, which pretty much mean you are on your own. No returns or exchanges. This also applies to damaged merchandise, or merchandise that is damaged just enough to still meet their standards. My 12yr old son saved for a long time to be able to buy a tshirt for $100, and for it to arrive with a defect, made him very upset as he didnt want his friends to think it was fake. I gave them a chance to exchange, or at the very least credit the purchase, but nothing. All they offered was a discount off a future purchase. No thank you, I learned an expensive lesson, and my son did as well unfortunately. Do yourself a favor and stay away from this company. Shady practices and ownership doesn't stand behind the products.

I bought a pair of Kith New Balance 990v4 8.5 for my son. Amazingly, they claim they were authenticated and were perfect, but they arrived in a New Balance Box clearly marked "SECOND". Not only were they seconds but they were not the Kith Collaboration. When I emailed customer service, I was told that the box that they came in was damaged so they sent me the box with the word "SECOND" stamped on it. I was never notified that the box was damaged as my son resells his shoes. Their final response was take it or leave it $20 coupon code for a future purchase. I'm actually going to take this one to Small Claims Court just to prove a point. They could have easily remedied this situation by refunding my money but they don't really care. I don't understand how you can say shoes are authentic when they are in box marked "SECOND". How is it that they were lucky enough to find a box marked New Balance 990 v4 size 8.5 with "SECOND" marked on it as a substitute box for the supposedly damaged box. What a coincidence. Absolutely ridiculous.