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StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I ordered floral Puma sneakers and they arrived in the best possible condition.
I've ordered a couple pairs from StockX now after the headache of trying GOAT and both have been received with no problems, my most recent one arriving only a few days after ordering!
Very good service, and quick to deliver the parcel. Arrived correctly described and box not damaged as well.
Good I liked that it came fast as well good experience overall I would but again
Good timing and I was happy with my Oder couldnt be more satisfied with my order
The experience was great. The shoes came earlier than expected and in excellent condition.
Stock X tag of authenticity as well.
I appreciate it. Thank you.
Everything was as described with pretty good shipping! Will shop again thank you!
I wouldn't trust them to verify anything this is the second pair of shoes that they've sent me like that wouldn't recommend them
I have purchased $300 dunks and received an empty box. I've tried contacting someone on the website and just keep going in circles but not getting any help. Huge frauds!
Hey Beatrice, We are sorry to hear your purchase didn't go as smoothly as anticipated.
Prior to shipping items to you, we verify them in person with our industry experts. Please keep in mind we do not have control over what happens to the item once it leaves the StockX facility. Rest assured we are definitely willing to take a closer look.
Please know it is never our intention to leave any issue unresolved. In order to do that, I’m sending you this guide for you to properly fill in the form, and please use legible handwriting.
BOX 1: Type in your full first and last name.
BOX 2: Type in the state you live in.(No Abbreviations)
BOX 3: Write in the shipping address where the package was to be delivered including ZIP code.
BOX 4: Type in the date the tracking information shows your item was delivered in the following format: MM/DD/YYYY
BOX 5: Type in the name of the shipping carrier StockX used to ship your item to you.
BOX 6: Type in today’s date in the following format: MM/DD/YYYY
BOX 7: Type in your full first and last name.
And lastly, please remember that this document must have your actual signature at the end, so you can either print it, fill it out, and then take a picture, or sign it digitally (with your computer's mouse or phone's touchscreen for example).
Link: https://stockx.com/help/articles/How-do-I-contact-customer-service-and-when-can-I-expect-to-hear-back
Please reach out to our support team via stockx.com/contact with the following information and they will be more than happy to assist you.
Thank you!
Let's start with the good. Easy to use platform, quality customer service but one major flaw that means I will never return to their platform. After wearing my brand new lebron 19 shoes less than 6 times, the sole had a defect and the air max sole popped. After contacting StockX, they said they do not offer any returns or exchanges unless the item is unworn, has authenticity tags and was within 3 days of receiving the goods. The only problem, what happens when your shoes fail after wearing them? Nothing. No recourse. No one responsible. Just flushed $280 down the drain. Not impressed. Won't be returning to StockX.
Hey Gary, We are sorry to hear your purchase didn't go as smoothly as anticipated.
We're sorry to hear that you believed the item that you received isn't authentic. Prior to shipping items to you, we verify them in person with our industry experts. With that being said, we are certainly happy to take another look at any item. It is never our intent to upset you or make your user experience difficult.
As you have mentioned you had worn the item, we do apologize there was nothing we could do. Prior to shipping items to you, we verify them in person with our industry experts. We do not have control over the manufacturer's production standards and must work with products that they have cleared for release. Glue, stitching, and slight paint variances are common in all mass-produced shoes. We apologize for any inconvenience and hope you understand. Due to being a live marketplace, some items will pass verification despite having defects.
Thank you
If you purchase from Stock X and something happens to you package during shipping, good luck getting it resolved. They will skirt around to avoid finding a solution to the issue. Customer service is extremely poor. I will never buy through this company again.
Hello Stephane,
Thank you for your feedback.
We have clear policies when it comes to claims on our help site. Here is the link to that: https://stockx.com/help/articles/What-happens-if-my-item-gets-lost-or-damaged-while-buying-on-StockX. We understand any frustration this may cause, but we have to follow these policies based on the insurance we have for packages.
Thank you
I saved money to get a new shoes.
I paid 269.91
But it was fake...
They stolen elementary boy's money.
OMG
Hey there, we're sorry to hear that you believed the item that you received isn't authentic. We can assure you that prior to shipping the item to the buyer, we verify it in-person with our authentication experts who inspect each item to ensure that it meets our deadstock condition standards. With that being said, we are certainly happy to take another look at any item. It is never our intent to upset you or make your user experience difficult. So we can re-review your item, please visit our Help Page and create an inquiry: https://stockx.com/help/contact/buyer-promise. We'll be more than happy to provide additional support. We appreciate your patience.
Just a advice never ever biy anything from this piece of crab company, totally waste of money, they are nothing more than a crooks
We are disheartened to learn that you may not be completely satisfied with your recent purchase. We do require you to reach out to support to open an inquiry within 3 days of the item being delivered to you. We look forward to hearing from you at StockX.com/contact for any further assistance you may need.
My problem with StockX is a good 50% of the time StockX will send you fake items that are supposedly verified as authentic. The other half it is pretty decent when it comes to pricing and usability
I've ordered from here before my last final order. It's ridiculous that you cannot get someone on the phone and interactions seem very robotic. The first time I had an order and the shoes were warped or possibly worn I had no issue returning them once I sent a picture of all the things they requested.
I ordered Jordan elephant 3s and when I decided to wear them for the first time I felt the thread unraveled on the inside of the toe. I sent and email and all the ridiculous pictures multiple times. One email I received back said that it is a known defect and the person who responded would be upset as a sneaker head as well. They are in Whatever condition Stockx approves they can offer me a $20 credit for my next purchase. Why the hell would I want a credit for my next purchase when a $200 purchase was to no fault of my own defective. After letting them know I should not eat the cost of a defective item the response was we can give you a $20 refund. Every time after I responded to these ridiculous offers it was like I started the request a refund process over.
The lady I was chatting with today online advised that they requested additional information but I never gave it so my case was closed and completely disregarded everything I advised above. This company is trash. No wonder why people use goat or other sites instead. You guys should be ashamed of making a customer deal with defective items and telling them it's a manufactured defect so you guys cannot do anything about it.
If I could give negative stars I would.
Hi There, we are sorry to hear this.
StockX is not a regular retail store. We are a live global anonymous marketplace. Buyers and sellers are located across the world as are our authentication centers.
Prior to shipping items to you, we verify them in person with our industry experts.
We do not have control over the manufacturer's production standards and must work with products that they have cleared for release. Glue, stitching, and slight paint variances are common in all mass-produced shoes.
Due to being a live marketplace, some items will pass verification despite having some minor defects.
With that being said, we are certainly happy to take another look at any item. It is never our intent to upset you or make your user experience difficult.
Please continue to follow up with them regarding your concerns
Thank you,
StockX
Son loves the site. The shoes came as described and although shipping took some time I understand their business model and that's OK.
Hi Charles, we are sorry to see that there has been a lack of updates on your order.
StockX is not a regular retail store. We are a live global anonymous resale marketplace. Buyers and sellers are located across the world as are our authentication centers. All purchases are coming from different sellers located in different areas globally and could be going to different authentication centers.
We give an estimate of 9-12 business days for all deliveries, however, this is subject to delays.
We do not guarantee shipping information for any item until after and only if the item passes verification.
While we work very hard to stay within our estimated timeframes, we can not guarantee a delivery date. In addition, we do not deliver our own packages, so we do not have any control over carrier delays and/or how fast an item passes through customs ( if needed).
We currently have been experiencing delays n our authentication centers. This includes shipping and the verification process.
Please contact our support team via live chat or at stockx.com/contact for an update. They will be more than happy to assist you.
Thank you,
StockX
From the business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
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Hello John,
Thank you for your feedback.
We apologize for any worry this order may have caused you. Please go to this web page and fill out the information to get the assistance you need: https://stockx.com/help/contact/buyer-promise. We take the authentication process seriously so please reach out to us so we can investigate this for you further.
Thank you