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StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I ordered a pair of yeezy boost didn't care for the color, never wore them and decided to sell them back. I took a pretty good loss on the sale. The shoes still had the StockX verification tag in them and they told me * too many variances in materials and construction when compared to authorized, retail items. WHAT either you sold me a pair of fake shoes to begin with or someone isn't good at their job, which is it. Then the customer support is next to useless. They need more information? Do not risk it!
Ups lost my package to stockx and admitted it but needed stockx to file the claim since they were the one issuing the label, not the seller. Stockx did not want to open a claim because I did not have an drop off receipt which UPS did not provide during drop off. I went back to get a copy but they said if ups confirms it that means there is no need of receipt. They also cannot reprint them after 2 days. Stockx will make the claim themselves but giving excuses that they cannot claim because there is no drop off receipt. Very bad company! Not honest or helpful!
Hello Tessa, we are sorry to hear you are displeased with your experience. As that is never our intention here at StockX. Please note that when it comes to seller carrier claims the drop off receipt is require in order to move forward with a claims investigation. This information is made aware to all sellers in our FAQ prior to confirming any sales. We are happy to share more information regarding the details of your claim. Please contact us at stockx.com/contact
I would suggest NO ONE buy shoes from STOCK X. You will not be able to return them or exchange them. If you sell them on Stock X you will most likely lose most of your money. They also charge you a lot of additional fee's. Doing business with the Nike or Adidas stores is your best bet.
We are terribly sorry to hear about your dissatisfaction with the platform and a recent purchase that you may not have been satisfied with. We apologize for any inconvenience as StockX is the middleman for buyers and sellers alike and does not hold any inventory to allow for any returns or exchanges. StockX is a consistently fluctuating market similar to the stock market. A change to a single product or size can happen within moments or days. That is the basis and nature of our company. StockX is the middleman for the sellers and buyers; thus, we do not hold inventory. Buyers and sellers alike control this ever-changing market. If you have any further questions or concerns, please reach us at StockX.com/contact. We would be happy to assist you further with listing or any other questions you may have.
I bought some Nike sneakers for my son. He said Stockx is the place to buy them. I checked out there reviews and they sounded positive. When the Nikes arrived the front top of one of them was wrinkled. The other one wasn't. For the price of these shoes($160) there should be no wrinkles on them. If one of them doesn't have wrinkles then the other one certainly shouldn't. Apparently no returns, sales are final. How this got ok'd by Stockx is sad. I have nothing positive to say about this company and will never buy from them again!
I bought a pair of sneakers (I paid for them £450) and after two months their soles were completely destroyed, I contacted the company and all they offered me was a $30 voucher.
Very disappointed
Hey Irina, We are sorry you feel that way. We have stringent authentication standards where we would never send an item to a Buyer that we did not deem as passable.
Prior to shipping items to you, we verify them in person with our industry experts. With that being said, we are certainly happy to take another look at any item. It is never our intent to upset you or make your user experience difficult.
Please note we do require that buyers reach out within 3 days of their item being delivered and unworn so we can move forward with any Claim investigation. Please reach out to our support team via stockx.com/contact and they will be more than happy to assist you.
Thanks
I LOVE these trainers! I had been struggling to find them in my size but my son told me about Stock X. I put my bid in and when it was accepted the trainers arrived within 2 days. Brilliant!
For other websites its super complicated but stockx is just super easy to use and has everything i'd ever want.
I do not think the customer service was helpful at all. And the shoes are overpriced and I do not think they are real.
We are sorry to hear about your dissatisfaction. We do see that you have already been assisted with this matter for a return to re-review your Rnnrs. If you have any other questions, please direct them back to StockX customer service at StockX.com/contact. We look forward to hearing from you!
Quick and efficient, no issue on my end what so ever. Process buying it was easy, didn't take long at all, will definitely buy again on the website, well done team.
Son loves the cleats! Fit perfect and shipping was quick!
Smooth transaction no games and got exactly what I wanted.
Hey StockX - For LEGO items, a new Lego means a Lego box that does not have stickers on them, scratches on them, dents on them OR any damage. If there is any small damages on the box, it is NOT new! NOT NEW!
We are sorry to hear that you have concerns or frustrations about your purchase of the Lego item. We have a new process for when these issues occur it is called the Buyers Promise and you can find more information on this new procedure here. (https://stockx.com/help/articles/What-is-the-StockX-Buyer-Promise) We look forward to viewing your concerns.
They came before the expected date! My son is grateful
Box came correct as did shoes. Care was used packing these and it showed. People can say whatever I respect and know this company is hardline about authenticity now so I am a yea..
The process is smooth and the sneakers I purchase I am always satisfied.
Buying trough stockx is simple and most of the cases straight forward.
Prompt shipping, box was a little messed up. The fees are a little steep but the asking price was reasonable
I didnt receive my order eben though it said that i received it and i dont know who should i contact!
We are sorry to hear that you did not receive your item although the carrier may have deemed it as delivered. Please reach StockX customer service for assistance at StockX.com/contact. We look forward to hearing from you!
I did not receive my sneakers, they were marked delivered, and so far no one has responded to my request for re delivery.
We are sorry for your experience with the carrier. It is not our intention for you to not receive your purchase with StockX. If the carrier has provided sufficient evidence of a successful delivery, i.e. A signature or image of the delivery, a claim is not eligible through StockX and you do need to reach out to the carrier directly. We are sorry for any inconvenience.
From the business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are disheartened to learn that you had an unsatisfactory experience when selling an item back onto StockX. You can reach out to have the item and verification results possibly reviewed again by our senior specialists. Please reach out to StockX.com/contact so that we can get your concerns properly reviewed. We look forward to hearing from you.