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StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Ordered a shirt and it took over 2 weeks to deliver. StockX procedures states to allow 1-2 days for verification and it took more than 7 days to verify my product. I asked for a refund and they said they couldn't give me my money! Horrible business
You guys provide great service, with great customer care. Very easy website to navigate through. Thank you for providing a great service to the sneaker community!
Extremely pleasant experience. Easy and straightforward process. Super fast delivery.
We are sorry for your experience. There was no fraudulent activity found on your purchase by our specialists as you did place a bid a week prior to the order confirming. We are sorry if the bid was not intentional. You are not without options now that you have the item. One of the most amazing things about our dynamic platform is that when you run into this situation, you are not completely without options and actually may have the opportunity to come out ahead in these situations.
The versatility of our marketplace quickly allows you to switch from buyer to seller with ease. Relisting the item that you just purchased allows you to know not only the opportunity to sell the item to another buyer but also to possibly even make a profit while doing so! I have included the link that gives you those step-by-step instructions:
https://stockx.com/help/articles/What-is-the-difference-between-sell-now-and-an-ask
https://stockx.com/help/articles/How-do-I-sell-on-StockX
Please reach out to StockX.com/contact for assistance listing your item. We would be happy to help!
I got the shoes and they don't fit the only way to get a different one is resell them. Which sucks now my daughter is out shoes for school because we spent 140 on these and the r just sitting here
We are sorry to hear that you purchased the incorrect size on StockX. We are a live marketplace that is the middleman for buyers and sellers alike, therefor we do not hold any inventory to honor returns or exchanges of any kind due to sizing or dissatisfaction with what you have purchased. We are sorry for any inconvenience.
One of the most amazing things about our dynamic platform is that when you run into this situation, you are not completely without options and actually may have the opportunity to come out ahead in these situations.
The versatility of our marketplace quickly allows you to switch from buyer to seller with ease. Re-listing the item that you just purchased allows you to know not only the opportunity to sell the item to another buyer but also to possibly even make a profit while doing so! I have included the link that gives you those step-by-step instructions:
https://stockx.com/help/articles/What-is-the-difference-between-sell-now-and-an-ask
https://stockx.com/help/articles/How-do-I-sell-on-StockX
We look forward to hearing from you at StockX.com/contact if you have any questions.
Item has not been delivered 2 weeks late still no update or status
We are sorry to hear that you have not been updated on your order. We do see that your purchase of the Nike Kobe Mamba Halo T-shirt was delivered by FedEx back on the 26th of August. If you have any further questions pertaining to the delivery you can reach out to StockX customer service at StockX.com/contact.
Second time ordering. Got exactly what I asked for and earlier than expected.
I have been buying from stock X platform for years spending thousands with no issues unfortunately this time around i never received my item and stock x refuse to either issue a replacement or refund me
We are disheartened to learn about your experience and frustrations with not receiving a purchase. We do see that you have an open case with customer service and are actively being assisted. We look forward to assisting you with a proper resolution.
Good shoes, high quality, low stress, quick turnaround for how it works!
Shipped my return and received confirmation that StockX had received the package from UPS. A week goes by and I haven't been refunded or heard from them, so I email them. It's now coming on two weeks and I haven't heard anything or received my money back. First I get screwed on the order because someone had tampered with it at StockX, and now I'm being withheld my money. Customer service is garbage, I will be choosing a different outlet to purchase from.
We are disheartened to hear that you have had difficulties getting through to StockX customer service pertaining to the return and refund of your purchase. We are going to reach out to the facility through email on your case. Once again, we are sorry for your experience leading to the return of your item. We look forward to reaching out to you.
I ordered shoes from my boyfriend and been waiting over a week no update shipping anything, I try to contact StockX asked for update they're just said I have to wait 7-12 days to ship to StockX after one week StockX said seller didn't ship the shoe to StockX they're cancle my order and match the price with new seller and I have to wait another 3 weeks to get the shoe, I contact StockX customer service asked for cancel since it's seller fault and they're don't give me any options have to wait it 3 weeks to get a shoe, I ordered for my boyfriend our anniversary 6 years and he's love the show! That's the point I ordered it and I don't get on time and Gould have an option to get from new seller or cancle so I can get new gift for my boyfriend!
We are sorry for your experience. We hope to hear from you at StockX.com/contact so that we can look further into your account and assist you further. It is not our intention for you to wait over 3 weeks to get an item and we would be happy to look into this for you!
"I used this page based on a friend's recommendation, but I was quite disappointed. Firstly, I had issues making the payment and ended up making the purchase twice since I didn't receive the purchase notification. Later, the product was sent to me and FedEx left it outside my house where it got stolen. I called FedEx and they mentioned that since there was a photo of the product taken at the time of delivery, they wouldn't take responsibility. I contacted STOCKX and received a negative response from them, stating that they are not liable. I felt that my consumer rights were violated because the package shouldn't have been left outside the house or apartment, as there's no guarantee it would reach my hands. As a result, I lost $200 without receiving my sneakers or a refund for the purchase. I won't be using this website for purchases again. Claudia Salazar."
Hey Claudia, we are very sorry to hear that you were unable to receive your purchase. We understand how disappointing that must be. For deliveries, the item is left outside of your door as a signature is only required for items over $500.00 USD. We do expect Buyers to make arrangements to have someone stay home for delivery, and we provide the tracking ID so you are able to track the progress, and plan accordingly. In situations where the carrier provides proof of delivery, we are unable to proceed with a claim, because we can see the item was delivered to the provided address. You can read more in our FAQ:https://stockx.com/help/articles/What-happens-if-my-item-gets-lost-or-damaged-while-buying-on-StockX.
If there's anything else we can help you with, please reach out to us at stockx.com/contact. We are always here for you, and happy to help!
Both, the seller & StockX were EXTREMELY professional, easy communication, & item description was VERY accurate. Overall, the best buying experience I've EVER had. Thank you.
Easy and fast. The verification process makes you feel comfortable with your purchase. And it goes through the process and delivers to you surprisingly fast.
I ordered my son one pair of shoes $182 for a kids 5.5. Received 2 pair. One damaged at the toe(a long scratch). I checked my account and was charged for one with my original 4/4 payment. A week later it pops up StockX charged my PayPal Mastercard in full and put my account over the limit. At this point my experience was terrible and I will no longer do business with StockX. After reading the reviews this happens a lot.
Hey Audrey, We are sorry to hear your purchase attempt didn't go as smoothly as anticipated. We do see there are 2 orders on your account on the same day around the same time.
Prior to shipping items to you, we verify them in person with our industry experts. We do not have control over the manufacturer's production standards and must work with products that they have cleared for release. Glue, stitching, and slight paint variances are common in all mass-produced shoes. We apologize for any inconvenience and hope you understand. Due to being a live marketplace, some items will pass verification despite having defects. With that being said, we are certainly happy to take another look at any item.
Please reach out to our support team via stockx.com/contact with the following information and they will be more than happy to assist you.
- 360 photos of the item with the QR tag still attached ( top, bottom, sides, front, back, etc)
- photo of the QR code itself
- photos of your concern
Thank you.
Very pleased by stockx very pleased with packaging also the neatly placed packaging
Shoes came ahead of schedule. Exactly as advertised. Exactly what I wanted. Better than buying directly from the brand
Anytime I shop with stock x the process is smooth. I'm always happy with my purchases. From the time of purchases to length of time package comes is smooth not a long wait.
So I spent over $10k on a piece of art. It was packaged poorly by StockX, thrown into a box and damaged en route. I opened the box and IMMEDIATELY sent an email with pics and videos, filled out all necessary requirements on their site to get this escalated and STILL waiting on someone to respond and resolve this. Their site says if you file a credit card dispute without them trying to resolve an issue, they'll ban you forever. At this point if doesn't matter because I've lost over 11k with taxes and shipping with a broken sculpture.
Hey Sara, We are sorry to hear you feel that way. We are sorry to hear your order delivery didn't go as smoothly as anticipated. We are sorry we have been handling a high volume of cases and this has caused some delays.
Please be advised that we have a strict policy against disputes where our system identifies users that file disputes against us and suspends the account from further use indefinitely. As a result, buying and/or selling from your account will be prohibited if a dispute is created.
Please be advised that creating a duplicate account to bypass the suspension from the chargeback is also against our StockX Terms and Conditions. If a duplicate account is created, our system will detect it and proceed to suspend the duplicate account as well.
Rest assured we will be in touch as soon as possible. We hope this helps. If you have any additional questions or concerns please reach out to our support team via stockx.com/contact.
Thank you.
From the business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
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We are terribly sorry to learn about your experience. We would be happy to look further into the processing of your purchase. Please reach us at StockX.com/contact so that we can look into your order and account. We look forward to hearing from you!