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StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Everything went as expected like every time I've dealt with them.
Came in perfect condition and quicker than expected
Perfect condition and the fastest turn around time with stock x ever! I'm extremely happy with my purchase! I pulled 4 burrow rookie cards out of the box!
Came before the expected delivery time which was great. Excellent service
I am very pleased with the condition the item was received in. Excellent service, I would greatly recommend using this service again!
Great experience! Shorts are legit and super comfy. Came super fast as well
I spent over $140 on shoes specifically for the summer because the web site falsely advertises an arrival window. They charged me $20 in shipping and processing mind you. Shortly after purchasing they started sending multiple notifications that the delivery date will be much later than advertised, with no estimated arrival... so call it taking your money indefinitely. Unlikely summer shoes
Stockx is not telling the truth about having original shoes. Their shoes are poor copies. The return policy sucks. You have to get a buyer to return the fake shoes they sold to you.
Hi Dollie, we are sorry to hear this.
StockX is not a regular retail store. We are a live global anonymous (resale) marketplace. Buyers and sellers are located across the world as are our authentication centers. Due to the anonymous nature of our live market, we are unable to offer refunds, exchanges, or swaps of any kind - including if you ordered the wrong size. The good news is you can always resell with us if you no longer want your item.
Prior to shipping items to you we verify them in person with our industry experts. With that being said, we are certainly happy to take another look at any item. Please reach out to our support team, stockx.com/contact, with the following information and they will be more than happy to assist you.
- 360 photos of the item with the QR tag still attached ( top, bottom, sides, front, back, etc)
- photo of the QR code itself
- photos of your concern
Thank you!
DO NOT PURCHASE FROM! No warranty.
1st time use. Ordered a pair of sexy Nike LeBrons for my daughter for volleyball. While at a Big 10 volleyball camp and wearing for the first time, shoe's soles ripped apart and top toe area ripped open as well. $200 for a pair of Nike's to last for a single use. Since she wore them and cut off the tag-no exchange or warranty given, only warranted for 3 DAYS! Nike unable to warranty due to StockX not being a certified dealer. Offer $50 refund offered from StockX but never given nor any further communication. Please DO NOT purchase from this company. No way to back up their merch. Nike suggested these shoes are FAKE.
Hi Ede, We are sorry to hear this.
StockX is not a regular retail store. We are a live global anonymous (resale) marketplace. Buyers and sellers are located across the world as are our authentication centers. Prior to shipping items to you, we verify them in person with our industry experts.
Due to the anonymous nature of our live market, we are unable to offer refunds, exchanges, or swaps of any kind - including if you ordered the wrong size. The good news is you can always resell with us if you no longer want your item.
Once an item is worn it is no longer eligible for a second review. In addition, per the terms, there is a certain level of degradation to expect when purchasing aged sneakers, and should be worn with discretion.
Please continue to follow up with our team regarding your concerns via your open case.
Thank you!
My boyfriend ordered a pair of Nike SB dunks off of stockx, when the package arrived it had his name on it and said it was the SB dunks when we opened the package what was inside was a pair of yzy slides 2 sizes too small with a fake verification sticker on them. Now we're trying to return them and get what we originally ordered (or a refund at least) but the customer service is so horrible they won't even talk to us about it because of the fake verification sticker that came on the wrong item we ordered from their website. This is absolutely unacceptable and VERY upsetting. We will not be ordering from them ever again and I advice you not too either.
Hello Mo,
Thank you for the feedback!
We would like to apologize for the inconvenience you have experienced with StockX. We need a clear picture of the QR code on the StockX sticker to verify the order so that we could see if this order was a mix-up. Please contact us at StockX.com/contact for further assistance. We take customer satisfaction seriously and are glad to hear from you.
Thank you
If you are interested in getting scammed or jacked go though them. It's clear they are not ligit because they have no customer service or policies
Hello, we would like to apologize for the inconvenience you have experienced with StockX. We appreciate your feedback. It will allow us to resolve any issues that occur and help us to improve our services.
Please contact us at StockX.com/contact for further assistance. We take customer satisfaction seriously and are glad to hear from you.
Thank you,
StockX
Waiting 2 months for shoes. And will not give me a refund. Hard to get in contact with a human. And will not give me a refund. I will never use this site ever again
Hello, we would like to apologize for the inconvenience you have experienced with StockX. We appreciate your feedback. It will allow us to resolve any issues that occur and help us to improve our services.
Please contact us at StockX.com/contact for more information. We take customer satisfaction seriously and are glad to hear from you.
Thank you,
StockX
The shoes came in perfect. I appreciate the care that was given
Received my order and satisfied Received my order and satisfied Received my order and satisfied Received my order and satisfied Received my order and satisfied
A mysterious $350 charge showed up from Stockx. No idea how. So I disputed the charge, successfully, with my financial institution. So Stockx freezes my account. No warning, no explanation as to why. I didn't even know it was blocked until I tried to make a purchase. When I asked, they said disputing charges with a financial institution violates their terms or service. Well, those are some pretty anti-consumer terms of service. In fact, terms like that should be (are?) illegal. No thanks. I'm done with Stockx.
Hey Eric, We are sorry to hear there was an additional unauthorized charge on your account.
Please be advised what you are seeing was a pre-authorized hold from a purchase attempt that wasn't successful. Typically you would see this hold fall off your account in 3–7 business days. The charge will remain as a pending/ processing transaction on your account until the bank fully clears and release the funds.
Please be advised that we have a strict policy against disputes where our system identifies users that file disputes against us and suspends the account from further use indefinitely. As a result, buying and/or selling from your account will be prohibited if a dispute is created.
Please be advised that creating a duplicate account to bypass the suspension from the chargeback is also against our StockX Terms and Conditions. If a duplicate account is created, our system will detect it and proceed to suspend the duplicate account as well.
Please reach out to our support team via stockx.com/contact with the following information and they will be more than happy to assist you.
https://stockx.com/help/articles/How-do-I-contact-customer-service-and-when-can-I-expect-to-hear-back
Thank you!
Some sneakers take longer to be delivered & a few had the boxes in bad condition
Thank you all promptly: took the order, delivery on time - called all agreed. Everything is beautifully packaged.
Very easy to order. Product is perfect. This was my 2nd order. Will use stockx on all my trainer purchases
Not too bad to experience so is good. Don't know how to writing too much review
Package was delivered in a good time space and was delivered without delay
From the business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
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Hi Donald, we truly do apologize for any confusion.
StockX is not a regular retail store. We are a live global anonymous marketplace. Buyers and sellers are located across the world as are our authentication centers. All purchases are coming from different sellers located globally!
We do not guarantee shipping information for any item until after and only if the item passes verification.
We give an estimate of 9-12 business days for all deliveries, however, this is subject to delays. While we work very hard to stay within our estimated timeframes, we can not guarantee a delivery date. In addition, we do not deliver our own packages, so we do not have any control over carrier delays and/or how fast an item passes through customs ( if needed).
We apologize for any inconvenience this may cause you. If you have any further questions or need an order update please contact us at stockx.com/contact.
Thank you!