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StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Really easy shopping experience, no problems, 10/10 would recommend.
I been a customer of StockX for maybe 8 years now they don't disappoint
Everything just works as expected on StockX every time!
Great purchase. No issues and shoes were at a fair price. Shipping was very quick
Very disappointed, With authentication. Sneakers arrived Didn't put him on right away. When I did, The three bubbles in the tongue were dry rotted. It also had to stock X Authentification medallions. When hanging from the shoe laces. When hanging from the shoelaces? And one on the back of The sneaker. These are fairly new release. I already had a pair and wear them. Didn't experience that problem. I bought those from finish line.
Can someone please let me know where is my package. This is very frustrating, I will never do business with stockx again
This is my order number
Order # *******
Overall you can't believe everything you see on youtube. Because am in love with my first order on StockX. Came in like a week
I have now ordered twice from StockX and it has been great. I was was nervous at first but shipping was quick, shoes in perfect verified condition! Pricing was expensive but I would expect that for shoes that are sold out everywhere. Would highly recommend.
I purchased some retro Rebook pumps as a gift. They had the shoes in stock and the size I needed. Shipping was great they arrived just in time.
I have been a loyal client for many years but my last shipment got in trouble.
Package showed as delivered but never arrived and UPS could not locate it.
My birthday present for my friend is thus not going to be there.
StockX is a great place to buy shoes and ships quickly! I love that they verify the authenticity of the shoe and update you every step of the way! I've already bought about 6 pairs of shoes and every transaction was smooth and perfect l!
Your donot refund people there money back or credit so i will never shop on stock x any more i will only shop on goat cause they credit u your refund in the form of goat credit
We are sorry to hear that you would have liked to be refunded for your purchase on order #50909529. Due to our live marketplace's nature, once the order is confirmed, we are unable to cancel (Even if the purchase was made by mistake). StockX serves as a platform that makes it convenient for both individual sellers and buyers to do business easily. Because of this, we do not actually hold inventory and therefore would have no way to accept merchandise back in instances of unwanted purchases. Once your purchase was made, a commitment to the original party that was selling the merchandise was made as well.
One of the most amazing things about our dynamic platform is that when you run into this situation, you are not completely without options and actually may have the opportunity to come out ahead in these situations.
The versatility of our marketplace quickly allows you to switch from buyer to seller with ease. Re-listing the item that you just purchased allows you to know not only the opportunity to sell the item to another buyer but also to possibly even make a profit while doing so! I have included the link that gives you those step-by-step instructions:
https://stockx.com/help/articles/What-is-the-difference-between-sell-now-and-an-ask
https://stockx.com/help/articles/How-do-I-sell-on-StockX
If you need further assistance, please reach us at StockX.com/contact. We look forward to hearing from you!
Terrible customer service they have no live operators you can speak to for a billion dollar comps that's ridiculous. Had to email chat customer service and wait for their response which can take up to 2 business days and when they do respond they just give you the same generic answer and tell you there's a delay and they will look into it but don't respond I had an issue with tracking a package and finally after 4 days of solving the issue myself and receiving the package they email me and tell me they are still looking into it they really need to open a call center but of course it would cost them too much so they just prefer leave their customers mad
We are sorry to hear that you were not able to get ahold of StockX customer service. We do have live chat 7 days a week and apologize if you were not able to locate the chat function. Please reach us at StockX.com/contact for any further assistance. We look forward to hearing from you!
Got fake shoes and by time I could get them re authenticated the return window closed.
We are sorry to hear that you have concerns with your recent purchase of the Jordans and its authenticity. If you are no longer interested in your item you will be able to leave the StockX tag attached to your item and re-list them for sale back on the platform. You could potentially turn a profit! We do ask anyone to reach out within 10 days of the marked delivery with any concerns to be addressed properly. You can reach us at StockX.com/contact for any further support.
Tried to reach out about shoes I ordered, nothing fancy just a pair of dunks that were a hundred bucks, and they sent me tracking info saying it was delivered and refuse to answer me anymore. Now I'm out the $ and had to buy them elsewhere. So now they're 200 dollar dunks. Ridiculous
Please be advised that there is image evidence of the delivery of this package. Please be advised that photo images proving evidence of your item being left at your shipping address do deem this item as delivered and ineligible for a claim. This is a determination by our claims team that can not be revised.
We do suggest checking with any nearby neighbors and contacting the carrier for further details about this delivery. In the future, we recommend making arrangements for someone to stay home on the day of delivery, so you can ensure the package is received. We do everything we can to complete the order and it is the Buyer's responsibility to ensure someone is home to receive the item.
We hope this experience will not tarnish the relationship we have already built, as we would love to continue completing purchases for you in the future. If you need assistance with any alternate situations or have any other questions, please don't hesitate to create a new case with StockX.com/contact.
I found the item I was looking for at the advertised price. However, at checkout there were additional fees that raised the total by $45. That all seems quite steep.
Took 7 days to review my shoes. Denied and was told they were shipping back. It's been days and haven't received my shoes back. Keep being told to wait 2-3 days then after I get told to wait even longer. Horrible company. No phone number. May have actually stolen my shoes. Representative gives no info and keeps trying to get off chat with me. They have no phone number to communicate and chat is terrible and doesn't want to be bothered. Do not use this device
Hey BK,
We would like to apologize for the inconvenience you have experienced with StockX. We appreciate your feedback. It will allow us to resolve any issues that occur and help us to improve our services.
We were able to find your order and can confirm there was a minor delay. Please understand our intentions were not to prolong this situation. Please contact us at StockX.com/contact for more information. We take customer satisfaction seriously and are glad to hear from you and make this right.
Thank you,
StockX Customer Service
From the business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
We do apologize for any inconvenience and we are certainly happy to review your concerns and questions. We have a new process for when these issues occur it is called the Buyers Promise and you can find more information on this new procedure here.
https://stockx.com/help/articles/What-is-the-StockX-Buyer-Promise
At StockX, our mission is to provide a safe and secure experience for buying and selling the world’s most coveted items of current culture. Since our inception, over 35M+ products have passed our rigorous verification process. Our goal, as it always has been, is for customers to access the most sought-after products without the fear of receiving incorrect or inauthentic goods.
The StockX Buyer Promise solidifies this mission by providing support for Buyers should we make a mistake (e.g. We ship you the wrong order, we incorrectly verify an item). In the unlikely event that this happens with your order, please submit a Buyer Promise Support Request form within three days of receiving your item and we will work expeditiously to resolve the issue. As we require a case to be opened within three days of receipt, we encourage you to open your package as soon as you receive it to ensure everything is as expected. The item must be unworn and in the condition that it was delivered, with the StockX tag still attached, in order to be eligible for our Buyer Promise.
In the event that StockX requests the item back, please expect a resolution timeframe of approximately five business days from receiving your item. **https://stockx.com/help/contact/buyer-promise**
To read more about our verification process, check out our Verification page. https://stockx.com/about/verification/
To learn more about our broader return policy, check out the FAQ: What is the StockX Return Policy?
https://stockx.com/help/articles/What-is-the-StockX-Return-Policy
We look forward to receiving your inquiry directly to this buyer and promise for your case to be reviewed by the specialists as soon as possible!