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StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I paid over $250 for a pair of Nike dunk shoes, which had a defect on them (photo attaches). They were supposed to be brand new. I reported it on their website, (sent photos which they requested) and I was then sent a shipping label. I followed all of the instructions to return them appropriately for a refund. The verified tag remained on the shoes. I returned the shoes the very next day from when we received them in the very same condition they were received by me. A week later I followed up on the return. Stockx responded that they rejected the return because they claimed to have found wear or use on the soles of the shoes. We did not wear or use the shoes when we received them as we noticed the defect on the side of the shoe. Again, they were supposed to be brand new. They sent me photos of the bottom of the shoes, looking brand new still but looked a little dirty (see photo). They claim they received them back with wear and use on the soles. Again, I returned the shoes to them in the exact condition that they sent them to me. I am extemely dissatisfied and disappointed with my very first experience with ordering/returning stockx. I would never have imagined that they would pull something like this and that expect me to accept a defective pair of Nike Dunks for $250 plus. I have responded to them requesting to speak with the manager or supervisor and have yet to be contacted. I have reported them to the Better Business Bureau. I hope to have this matter resolved as soon as possible.
I used StockX to find 3 rare funko pop vinyls and am happy that I found them on this site. I was sceptical at the start but they are way more trustworthy than eBay. Bidding is nerve racking but I got pretty fair prices for my items. The delivery was quick and I'm happy that items are checked before they sent to me. I will definitely use them again
Stock X is terrible selling fake shoes there terrible return policies just a total waist of time go to Goat I will never buy from stock X again.
Hey John, We are sorry to hear your purchase didn't go as smoothly as anticipated. Please know it is never our intention for any experience to be questioned. Rest assured we are more than happy to take a second look and review.
In order for our team to review your order eligibility, please submit your return request using our Buyer Promise Support Request form. Once your submission has been received and your request has been reviewed, you will receive an update.
For more information: https://stockx.com/help/articles/What-is-the-StockX-Buyer-Promise
Thank you.
So far so good but I ordered some retro sixes and they didn't drop until May 24th I put the order in a week ago and now stock exit sending my money back I'll call that false advertisement
Hey Alfred, We are sorry you feel that way. We have stringent authentication standards where we would never send an item to a Buyer that we did not deem as passable.
Starting 1 business day after the order is created, a Seller has 2 business days to ship the item (business days do not include weekends or holidays) unless specified during a promotion or new release. If a Seller fails to ship by their ship-by-date deadline, we would then step in and try to link the order with a new Seller at no additional cost to you, the Buyer! If a new Seller cannot be found or at the request of the Buyer opting not to be linked, a full refund will be processed.
Thank you.
I ordered children shoes. They sent me adult shoes and would not take them back for an exchange or refund me. I'm disputing the charge. But StockX is a scam.
We are sorry to hear that you may have purchased the incorrect size. Due to the anonymous nature of our live marketplace, we are unable to provide, exchanges, or swaps of any kind - including if you ordered the wrong size. As we are not a regular retail store, we do not hold any inventory. If you find that you purchased the correct size but were sent the incorrect item please follow this link. (https://stockx.com/help/contact/buyer-promise) We would look forward to assisting you further.
Products take forever to come, they have a poor return policy, their customer service team is not cooperative and the products on here are more expensive than an actual verified store.
We are sorry to hear that you had any delays with your recent purchase. StockX strives to complete all orders within 7-12 business days, (that doesn’t include weekends or holidays). Shipping times vary depending on how quickly the seller sends the item to us to be authenticated and the location of the facility to the buyer. If you have any specific questions please reach us at StockX.com/contact for further assistance. We would be happy to properly help you.
Stock x is a joke. Refunded my money 4 times and it was very unprofessional. Don't waist ur time and also got fake Nike trainer. Trash site
We are sorry to hear that you may have had less than satisfactory experiences with StockX and your orders. We do apologize for any inconvenience and we are certainly happy to review your concerns and questions. We have a new process for when these issues occur it is called the Buyers Promise and you can find more information on this new procedure here.
https://stockx.com/help/articles/What-is-the-StockX-Buyer-Promise
The item must be unworn and in the condition that it was delivered, with the StockX tag still attached, in order to be eligible for our Buyer Promise.
https://stockx.com/help/contact/buyer-promise
All great from beginning to end. The StockX website is clear and easy to navigate. The purchasing was simple and problem free. The communication concerning the parcels location and delivery day and time was excellent. Parcel arrived in perfect condition, all happy here!
Original product and box was also intact i have ordered it to india and it was in good condition
Your team did not verify these shoes! No way no how! There is a clearly visible damage to the shoe near the laces on the left shoe the left shoe is also visibly curved wrong then when i put the left shoe on there is like a piece of metal poking me in my ankle area on the right side of the shoe!
Received the shoes and they are what I wanted and ordered.
Fast delivery, great product. Kept me posted with any updates
I used StockX for the first time to order Jordan One's for my son's birthday, they came in about two weeks, he loves the shoes, all good!
My card was charged for an order I never placed support has basically been absent and not responding I had to order from a whole other store ShopiOSx after I had already spent $1000 here this is ridiculous I feel like I'm getting the run around I wish I would have read the bad reviews this store is disappointing
Hi Jason, we are really sorry this happened. Based on the information provided, it sounds like you experienced an order failure. If you've been charged and no order was created, we certainly want to refund you. Please create a case at StockX.com/contact, with a screenshot of the charge on your bank statement and a description of the issue, and we'll be happy to locate that charge and refund it if there is no order.
If there was a successful order created, please note that due to the nature of our live marketplace, once an order is confirmed, we are unable to cancel it. As we serve as a platform that connects Buyers and Sellers, we do not hold any inventory, and therefore have no way to accept merchandise back when a purchase is no longer wanted. Keep in mind, once an order is confirmed, a commitment is made to the Seller to fulfill your end of the transaction.
That said, you're always welcome to re-sell any item you purchase, back on StockX. This option also has the potential for you to make a profit! If your order was created and you don't want to keep the item, we recommend re-selling. You can read more on our cancellation policy in this FAQ: https://stockx.com/help/articles/Can-I-cancel-my-purchase. Thanks for your patience and understanding.
My bid was cancelled when I went online and updated my address. I lost my bid and was unable to receive my loved one's birthday gift on his birthday. I also lost a very good bid
Hey there Ama, thanks for bringing this to our attention. After a review of the order number you provided, we can see that this purchase was successful, and the item was delivered on 04.30. We were able to locate a previous purchase, which we can see had to be cancelled as the address update was not approved. While we understand this can be frustrating, this measure is in place to protect you. We are happy to see you were able to re-purchase the same item, and it was delivered to you! We hope that your loved one loves and appreciates that gift.
I got my delivery after 3 days so nothing to complain about the shipping but the condition of the shoe (nike dunk low retro platinum white) was indeed not as I expectet it. There are some weird points on it.
Even with a fraudulent activity they still are going process the payment and make me pay for shoes I didn't buy. They have not shipped or anything so I don't understand why they can't stop the order. I was decent customer will definitely be taking my business elsewhere
Hey Shariff, after reviewing your case we do see that our team has determined there was not any suspicious or unauthorized activity present within your account nor any risk factors detected within your order. Please continue to follow up with them via your case regarding your concerns.
Awesome shopping experience using StockX.
Everything was straightforward and detailed.
My product was verified for authenticity & shipped out quickly.
From the business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
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Hey JM, we would like to apologize for the inconvenience you have experienced with StockX. We appreciate your feedback. It will allow us to resolve any issues that occur and help us to improve our services. Sorry for the experience you had with your Nike Dunks. Please contact us at StockX.com/contact for more information. We take customer satisfaction seriously and are glad to hear from you.
Thank you,
StockX Customer Service