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StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I was sent sneakers that where sent to me damaged,but claimed to have been authentic,how do you approve damage sneakers, then send them to someone paying top price for them it's not right Then to not except the claim I put in about sneakers you sent to me damage is not right.I feel scammed at this put,because you check the sneakers before they are sent out and still sent me damage sneakers
This was my first time purchasing anything through StockX and the whole process was amazing! The shipping and inspection was so fast! I ordered my shoes Monday and they arrived at my front door Saturday
Ordered a pair of shoes two weeks ago and they still haven't shipped. Asked to have my order cancelled and it's impossible to talk to someone. I'll buy shoes anywhere else from now on.
Hi Robert, we do apologize for the delays and any inconvenience this may have caused. We reviewing the order number you provided and do see that the package has been successfuly delivered. Even though it took us a bit longer than usual we're very happy that we were able to complete this transaction with you. We know a situation like this is never ideal, and want to apologize again for the delays. If there is anything else we can look into, please contact us at stockx.com/contact. Thanks for your patience!
Arrived early than i expected...the item is so good and meet my expectation
My only issues came with the delivery of my item. I kept the option to sign for my delivery yet my item was left at the front of my house with no notice. No doorbell was rung. The house has a spot to the side of the door where the item would at least be hidden from public view. UPS,Amazon and Fed Ex all leave the items there when they have to. Yet DHL always drops it right in front of the door so anyone can walk along and snatch it.
I've been using stock x about 2 months now. It's always fast and excellent service.
Waited for almost 3 weeks and end up cancelling my order. Just frustrating
I am very unhappy, as I was promised a refund and it says I got refunded but there is no money in my bank account. I am not happy with this at all so someone better get back to me ASAP!
Thank you for your review, Lily! We are disheartened to learn that you are not able to locate the refund that you were notified of processing. We do ask that you allow for up to 7 business days for the typical refund processing timeframe. If this has passed already, reach out to us at StockX.com/contact for further support. We would be happy to assist you further in investigating the status of your refund. We look forward to hearing from you!
They robbed me and I have the pictures to prove. I ordered a 2000$ F1 Dynasty Hobby box. When the box arrived I could clearly tell it had been resealed with the wrong plastic wrap with the wrong markings. The was nothing but an empty case inside the box. And I just get to sit there and take that L because StockX doesn't care they have my money and aren't giving it back. Im shaking while writing this im so disgusted
Hello Brian, we are very sorry that you received an empty box. That is definitely not the intended experience here at StockX, and we are very disappointed that this happened to you. The good news is that items shipped with a StockX label are insured, so we should be able to assist with a claim. Please create a case at StockX.com/contact, so we can look further into this for you! We appreciate your patience and understanding, and look forward to hearing from you.
I paid 2000$ for a Topps Formula 1 Dynasty box and when it arrived it was clear to see that it had been resealed very poorly at that sure enough there was an empty one touch inside. StockX wouldn't do anything about it. I hate them so much I worked so hard to save up for that and thinking yes I don't have to worry about getting cheated and that's exactly what they did to me.
DO NOT BUY OR SELL FROM THIS COMPANY. THEY LITERALLY STOLE A PAIR OF SHOES FROM ME. I SOLD A PAIR OF SHOES THROUGH THEIR APP AND THEY LOST IT DURING THE PROCESS AND THEY SAID THEY CAN'T DO ANYTHING ABOUT IT. THEY ALSO SOLD ME FAKES BEFORE.
Hey there, we are really sorry that this happened. We would definitely love to look further into this for you; please create a case at StockX.com/contact. We can assure you that our agents are trained and we do have the resources to provide you with a resolution. Please keep in mind, per our FAQ: https://stockx.com/help/articles/What-happens-if-my-item-gets-lost-or-damaged-while-selling-on-StockX, if the item never left the drop-off location, or a 3rd party shipper was used, we are unable to file a claim and we are not liable for these lost items. If you have shipped your item from a UPS store (and it shows movement beyond drop-off), and have a valid drop-off receipt, please reach back out, and we'll be more than happy to look further into it for you. It is never our intent to upset you, or create a negative contact experience. While we don't offer phone support at the moment, we are more than happy to assist via live chat or email. We appreciate your patience and understanding.
The smooth ordering, fast shipping, and fresh looks.
Great shoes fit and comfortable shoe! I have everything but these are tops. They are supportive and will last you a long time.
I bought a pair of Yeezy slides and noticed the sizing and shape were different to my other pair. I contacted stock x and said these cannot be authentic because the sizing and shape are completely different. I sent photos to show the difference etc. they agreed for me to send back and double check the authentication. Within a few weeks they were just sent back to me. I contacted them again and they said yes they are authentic. Now 6 months later the shoe is smaller it has shrunk. My thoughts from the beginning were spot on. Authentic Yeezy slides do not shrink the dodgy ones do because I bought a pair of them first. I contacted stock x provided them photos and absolutely no response. I'm now on my 4th email and nothing. I am annoyed because I thought I could trust Stock x for legitimacy but you cannot at all.
We're sorry to hear that you believed the item that you received isn't authentic. Prior to shipping items to you we verify them in person with our industry experts. This is also stated on our FAQ, and you can always reach out to stockx.com/contact if you have any questions regarding this. Thanks!
Ordered a watch on Stockx. Shipper was in Netherlands. Allegedly "lost in transit." Called Stockx and spoke to the customer service. The claim has to be made in a certain amount of time or is "waived." "nothing I can do, blah, blah." Now they have the money, and I have no watch. "Make a claim with the shipping company" they say. Good luck with that. I am NOT the shipper, so I have no right to make claim - according to the shipper. Bottom line, I am screwed and Stockx doesn't care.
We are very sorry but it is stated in our FAQs that if there are issues regarding the delivery of an item, we require Buyers to reach out to us within 3 days of the delivery date so that we may begin working towards a resolution as soon as possible. We are always looking to improve the experience for our users, and do really appreciate the feedback. If there is anything else we can look into, please contact us at stockx.com/contact.
I ordered a NEW pair of sneakers but what arrived were refurbished sneakers. They had been scrubbed to where the white was beige/brown. The outer soles even looked like they were replaced and were a different color from the midsole. I submitted a ticket on the issue and was told the shoes passed StockX standards for new and I was offered a small partial refund or credit towards another purchase. If the sneakers were listed as "like new" I would have made a different decision as a consumer but I purchased based off them being listed as "NEW". I will not be purchasing anything else from StockX.
We are sorry to hear that you are not satisfied with your purchase of the Nike Air Max 90 sneakers. We can see that your concerns were re-reviewed by our Senior Verification specialists and this item was deemed as deadstock and not eligible for a return. We are sorry for any inconvenience with your dissatisfaction. If you are not pleased with your purchase you do have the option of listing your item back for sale on the platform. If you are in need of further instruction, please reach us at StockX.com/contact. We would be happy to help!
Very good experience, went smoothly with no hiccups. Will definitely buy from here again.
I had a problem that the service helped me immediately as I contacted them and took care of it to my satisfaction. This was my first attempt to buy through the website. And after what happened I immediately ordered another shoe
From the business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
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Hey Shanika, we're sorry to hear that the item that you received is damaged. Prior to shipping items to you we verify them in person with our industry experts. With that being said, we are certainly happy to take another look at any item. After reviewing your cases, we see that our team requested further photos from you that havn;t been provided yet. Please continue to follow up with them via your case regarding your concerns.