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StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Seller shipped immediately, package got here smooth and fast everything was a breeze
I paid $227 for sandals. They are too small even though I ordered a size bigger. I don't want to return but just exchange for another size and they CANNOT do that!
I've been ordering shoes from stockx reasonable prices and good deals I have no complaints I will continue to order form stockx
This is my first time buying at stockX, so I was a lil bit afraid because I heard bad experiences but I may say in this case everything was so easy, well informed of what was going on and fast delivered, so great customer experience from beginning to end
From purchase to delivery, I was kept informed of status and updated on eta. Very happy and product came in great condition.
StockX sourced a pair of trainers that were impossible to find in the UK. The kept me updated through the process. They arrived within a week from the Netherlands and were perfect
I was recently sold a pair of what the Jordan 4s. Well where should I start. The box is smaller than it should be the tag is questionable the inside tags are terrible and the upc is above the production date. Not how Nike/Jordan make them. The quality was bad to say the least. Overall problem my last purchase with the company.
Hi Michael, we are sorry to see that you believe that you received an inauthentic pair of sneakers. Please reach out to us via the following link for a second review! You can find the required info under our FAQ " What is the StockX Buyer Promise?" and you can contact our support team via StockX.com/contact as well. Thank you!
Link: https://stockx.com/help/articles/What-is-the-StockX-Buyer-Promise
My account was hacked on stockx
My information wasnt at all safe someone purchased some jordans 1 for 170.40$ and stockx didnt do anything i couldnt delete my pilling info or nothing i tried customer service but they still wouldnt remove my private information
Stockx is the only website i shop for shoes but now i know what stockx is about and now i know to never shop on this website from now on im only shopping at GOAT for my sneakers
It is outrageous that i had to call my bank in order to get my money back and even after this happened stockx still shipped the person who scammed me there shoes so in the end i had to get a whole new card i had to stop making purchases on the things i needed just so in the end the scammer still got what she/he wanted.
Thank you stockx and i will never shop on your website again.
Hi Adam, we are sorry to hear this. The security of the marketplace and of our users are taken very seriously. We have reviewed your account and do not see any contact from you regarding your concerns about your account and the purchase, please reach out to the support team via StockX.com/contact or via live chat for the proper assistance. We have also had your concerns escalated for review and our team will contact you directly. Thank you!
Been charged with additional tax twice, and there's no easy way to contact stockx, no form to submit my issue, everything is just a whole bunch of FAQ that tend to be confusing than helping
Shoes were as described and the shipping was lightning fast! I am very satisfied with the whole experience!
I just want to say my shoes came in good condition, and the delivery came in a timely manner. Actually sooner than I thought!
I will say that I have had many positive experiences on stockx, but 2 of my last 3 orders had visible and obvious stains/marks on the shoes that were authenticated. Buying a DS shoe should imply it is free from obvious imperfections. One order had significant stains of green on a tan shoe from the ink on the packaging paper. The last order has silver paint all over the sole. If the authentication team missies these issues, it makes me question how much they even looked at the shoe.
The sneakers I bought came out fake
They came with the black part with a white line
I did not like your work and I do not think I will buy anything else with you again
Hi Yunior, we are sorry to see that you believe that you received an inauthentic pair of sneakers. Please reach out to our via the following link for a second review! You can find the required info under our FAQ " What is the StockX Buyer Promise?" and you can contact our support team via StockX.com/contact as well. Thank you!
Link: https://stockx.com/help/articles/What-is-the-StockX-Buyer-Promise
I was little skeptical at first but your process of verification seemed to work really well.thanks so much for the fast shipping once you verified them! Only thing I can say is if some mjs weren't so high priced I'd be buying alot more.
Ordered shoes for my husbands Fathers Day gift. Shoes arrived ahead of time, I waited a day or so to show him the shoes (I wanted to wait until Fathers Day) but something told me to go ahead and show him. He opened and was excited until he started inspecting the shoes and noticed a big crack and some missing paint in a few places. It's been a long difficult process to get a return label to return the shoes for a refund.
Hey Bonita, We are sorry to hear your purchase experience didn't go as smoothly as anticipated.
We have looked into your case and sent you an update via email. Please note we do require that buyers reach out within 3 days of their item being delivered. Once contacted we will provide you with our Buyer Promise link to have the item reviewed again.
For more information: https://stockx.com/help/articles/What-is-the-StockX-Buyer-Promise
If you have any additional questions or concerns please reach out to our support team via stockx.com/contact.
Thank you.
This is one of the sites that changes things constantly. One minute it works the next it doesn't. There is no cart visible and shopping disappears if you leave the site and come back.
Hey Soren, We are sorry you feel that way. We are always looking to improve the experience for our users and really appreciate the feedback.
Since StockX is a live marketplace and not a retail store, we do not have inventory to do an exchange. As we do not carry an internal inventory you are only allowed to purchase one item at a time, due to each label being processed globally. You do have the ability to favorite items on the site to ensure you get alerts of updates.
If you have any additional questions or concerns please reach out to our support team via stockx.com/contact.
My trainers were stolen from my front door dpd delivered! After reporting it to stock X they don't care saying I was out off time to do anything after reporting it on the same day? Save your money buy from another company thief's
We are sorry to hear about the experience with the delivery of one of your purchases. We do see that you are actively being assisted with your case by StockX customer service. We look forward to providing a resolution soon!
It was an easy and worrisome transaction. It took a little longer than expected but it was worth it at the end and I received the watch earlier than the time they had estimated.
From the business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kathy, we are sorry to see that your sandals do not fit. Due to the anonymous nature of our live market, we are unable to offer refunds, exchanges, or swaps of any kind - including if you ordered the wrong size. The good news is you can always resell with us if you no longer want your item. We do recommend leaving the tag attached to the item when reselling it! In addition, Due to being a global marketplace the size chart on the site is just a general estimate. We recommend that users contact that specific brand regarding size conversions as each brand has different sizing standards. You can review the following link for more information regarding how sizing works on StockX.
If you have any other questions please reach out to us via live chat or at StockX.com/contact, thank you!
Link: https://stockx.com/help/articles/I-dont-know-how-an-item-fits-Can-you-make-a-size-recommendation