Stitch FixReviews 219

I don't know why Stitch Fix is getting a low rating. I did not end up purchasing items. However, I was able to try on a variety of pieces and learn about their business model. It is very streamlined and easy to use. When I didn't end up buying anything, I was refunded the $20 styling charge. The whole experience was seamless and personal...as advertised. I will try them again when I'm ready to put the time in. Thanks Stitch Fix.

My first and only stitch fix was just disappointing. I received cheap looking/feeling items that didn't even match. There wasn't even a complete outfit. Gray pants and a gray sweater! And they overpriced. It's a waste of time because then you have to send them back. I don't think there are actual stylist or if there are they've picked the wrong jobs

The site does not match what they say you should do, they send you several pieces that are all practically the same. They do not try to make a box that works, I have sent several entire boxes back. It is a let down and a waste of time, especially if you are are size 12 or larger. One entire box came with clothes from their own brand and within a week the seams were coming a part. When this first started it was pretty good but they got too big for their pants and now a computer does a terrible job and just makes you feel ugly and that fashion is outside of your grasp. Pick another service.

I have purchased from Stitch Fix a handful of times and decided to just to try Wantable. I received 1 box from wantable and sent everything back. The materials if the clothes felt cheap, the prices were far more than what the quality of some of the garments seemed to be and they did not match my style AT ALL. I promptly returned to Stitch Fix and purchased a sweater and a pair of pants and scheduled another Fix to be sent to me. I am wearing the sweater and pants today and I LOVE them! In my opinion, Stitch Fix is the better option in terms of quality and price.

I have been using Stitch Fix since it first came out. As my closet grew I requested a box less and less. Recently, I only request a box for special events: weddings, special date night, interviews, etc. However while I have gotten nice pieces none of it was what I wanted. I asked for multiple options for an upcoming wedding. My last box had 2 dress options (neither my style) and nice sweater and pair of jeans. Additionally the box had a pair of beautiful maroon boots to match the sweater and jean option. The jeans and sweater were not wedding appropriate! I wish I had gotten other options that were wedding appropriate since that is what I specifically requested. What makes it worse is that the items sent were all items I had said NO to on my stitch preview! So dissapointed and upset as now I will have to go out to find another outfit for the wedding and its less than a week away! I knew stitch fix had gone down hill a bit since the early days but this is the last straw. The same thing has happend to multiple other boxes that I have ordered. They never seem to listen to what I request or look at the preview. I have since tried wantable and so far have had much better luck.

I literally had a Stitch Fix agent tell me that they "assumed" I wanted everything, even after purchasing one item from the bundle, so they charged me for everything. Spent hours trying to get my money returned for product I never wanted. They practically are now holding my money for ransom until they get the returns back to their warehouse. It's complete BS. I spent $48 and got charged almost $200. Money I needed while traveling. The agents were absolutely useless and just taught to keep the customer on a run-around until so frustrated that they give up. No professional company would ever "assume" without authorization and charge your account, then tell you they apologize for the inconvenience, the tell you that nothing can be done. It's my money, taken out without pre authentication, then held for ransom. Use another service. Stitch Fix are unprofessional and unreasonable to even bother with. I don't have proof of purchase for something I never wanted to begin with, just a charge and no money back. An absolutely pathetic company to deal and work with. Not worth it.

So I like the idea of having your own stylist, pretty cool concept if you dont have any fashion sense. But the clothes offered are outdated and you can find them in the putlet store of the brand or at retail stores like Marshalls or T. J. Maxx for a lot less. Now on the flip side if you're willing to pay the mark up based on stylist's work, then its a loss but might be worth it to some. If you're smart you look at designer names and just shop the designers site and find the items cheaper. Overall i give the idea 5 stars but the clothing 2 stars for being out of date.

I've used Stitch Fix for about three years. I've added some great, well-fitted pieces to my wardrobe. Generally I keep at least 3-4 of the five items. Occasionally the box is a miss but most fixes are spot on. Clothing quality has been consistently good. I like being able to pause and schedule for later in the year as needed. Styles were appropriate for me and my age. I'm an above average size gal and the pieces they select make me feel feminine and stylish, not frumpy. I've purchased jeans, dresses, work pants, sweaters, blouses/tops, blazers and casual items. Seems like many previous items also match newer ones, which I love. My experience is my stylist listens to what I like and want. Overall happy with prices, quality, service and style. Have recommended to family and friends.

I got my first fix and I had misjudged my sizes. I asked if I could exchange for the next size down without getting charged until I decided what I was keeping and what I was sending back. They said yes. I ordered the exchanges. I got charged for everything. I chatted with customer service. They refunded me and said I'd still get the clothing and would not get charged until after I chose. Five hours later, they started hitting my bank account again, this time for one item at a time. They tried to tell me there had been a miscommunication and it couldn't be refunded. I made it clear I wasn't accepting that and reminded them I had screen shots of the previous conversation. Once again, I'm supposed to get refunded but I have to keep my eye on the account, as I'll get overdraft fees if the refund doesn't go through. This was on my first order! So I think this experience has told me all I need to know about Stitch Fix. Don't do it.

I received my first box from stitch fix today. I can find much better quality and fit at goodwill! Don't waste your time

It's clear that the business model of this scam company is to offload random crappy low quality clothes for extremely high prices on unsuspecting buyers. Everything from start to finish is a huge money grab and nothing else. Stitch fix and the owner are masquerading as this high end personalized company. It's just not. The quiz is fluff. At the end of the day, they just want to bill you $200+ for something that probably cost them $3 to obtain. The stylists are probably randoms working minimum wage with no qualifications just packing boxes. The clothes are hideous, prices are outrageous and you will forever be locked in subscription hell. STAY AWAY! You're better off purchasing clothing at shein.

Stitch Fix is amazing. Everything they send is top quality, and you can customize their service to meet your individual needs and expectations. Unlike others that provide similar online services, you can pause your subscription altogether or choose to get your fixes monthly, bimonthly, quarterly, etc. They have options to fit everyone's needs. You can also go on the Stitch Fix website and shop some of the items they carry and add them to your next order or purchase them right then. And when you are completing your style assessment they include example photos with each option so you know you are actually selecting the style that best matches your preferences, as opposed to just selecting the description you think is right and hoping you'll actually get something you can use. After each shipment, you rate each individual piece and tell them what specific areas did not fit right and how, and if the price was too high, too low, or just right, so they can use it to provide a more personalized experience moving forward. In addition to providing this outstanding, individualized service, they also have the customer service to match. I reached out to them one time after they had already received the payment for my latest fix, but money was a bit tight and I really couldn't afford to get through until my next check after it had come out of my account. Without hesitating they returned the full amount that had been paid to them, never asked me to return the items first, never tried to make me commit to a future payment date, and never hassled me one time for the money I owed them. They gladly gave me my money back and let me pay it when I was able to do so without putting myself and my family in a bind. That is going above and beyond for your customers, and I have no doubt I'll go the rest of my life and never find service even comparable to what I received from Stitch Fix.

While discussing an issue with customer service I was charged the full amount for the fix. While I do see a great value in their products and would have loved to continue this service for my family of 6, the inability of customer service to rectify issues has cost them 6 accounts. I have enjoyed 7 fixes for myself alone, but will be returning the last two as well as the 3 current ones from my kids. Horrible, so dissatisfied!

There are very discriminating they deactivated my account because there's more than just me. Excuse me how about I pull up the statistics of how many Tabitha McKinneys there are. However they don't have my SSN, my birthday, nor do they live in my state. But only one is me in IN. Now deactivating my account because there's more than one of me. I'm wondering just who you have from this statistics. Sad thing McKinney is my married name not my maiden name. So we can take this to court if you want to?

*Skip to the bottom f you don't want to hear the rant... Went to take the quiz for fun, and the website was like "20$ off you first purchase!", so when I was deciding to do it or not it LOOKS like you can get the first box for free. I'm like sweet, great deal. I'm a busy person who doesn't get around to checking my mailbox every day, so basically, I get the box and, to my surprise, The bill is like 200$. I wasn't expecting it (just because there was no clear indication you would be paying that amount when you checkout- like when I placed the order it said 0.00$), so I'm just like, do I like any of the clothes? No. Literal garbage I could have got at TJMaxx for 15$ they were trying to make me pay 50$+ on per parcel. THEN to add a cherry on top you only have 3 DAYS to send the clothes back if you don't want them. For my schedule, I just didn't have time to even receive the package before time had already run out.**** basically they lure you in with what seems like a great deal, only to send crap clothes and give you almost no time to send the items back. I DONOTRECOMMEND AND AMVERYDISAPPOINTED.

Received notification from my Bank card of a $20 charge from stitch fix. I've barely heard of the business let alone actually checked it out. Went through process of filing fraud claim on my card etc... Went to the stitch fix site, curiosity piqued, to find that $20 is their styling fee! And, when I simply started the styling quiz, it read that my $20 had been unlocked... which brought me here. Just strikes me as a scam, fraudulent way to market their business and false advertising. No surprise, not a positive review on here other than ones that seem perfectly perfect like a fake positive review. Doesn't look like a great business, great concept but probably not worth stepping into it. Too bad. Glad I have a great bank!

I've used this service before and they sent me the worst clothes ever none of which fit well at all. And the colors were disgusting. Zero stars

I am a trans man with a pretty good sense of style, and I was looking to acquire some higher-quality, well-fitted pieces for my wardrobe.

Stitch Fix was incredibly disappointing for me.

ALL of my items were very ill-fitting, which makes me wonder what the point was of submitting my specific measurements. My "stylist" included typos in their "personalized note" to me, while actively ignoring every Style and Fit tip I had given them.

2 out of 5 of the items I received, I would never wear. (NEVER.) I described myself as a grunge/punk who always wears black, and received a navy polo. And light-gray tech joggers. Both of which were not my size.

3 out of 5 things were adjacent to my style—but none of them fit, and they were all thrift-store quality for designer-store price.

I have no idea why anyone would ever order from Stitch Fix, especially as a man. My stylist might as well have been an AI—even then, I would expect more of a "personalized experience."

My experience has lead me to the conclusion that SF is a money-grab which preys upon those who don't know how much money they are wasting. Wasting on $80 flannels that don't even fit.